We expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.
Located in Las Terrenas, Bahia Principe Grand El Portillo - All Inclusive is connected to a shopping center, within a 10-minute drive of La Iglesia Beach and Beach Garden Plaza. This all-inclusive property is 2.6 mi (4.2 km) from Punta Popy Beach and 3.7 mi (5.9 km) from Playa Ballenas.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at El Limon, one of the property's 7 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 606 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Excellent 5 star service, very attentive staff from the cleaner to the manager. The premium food and drink is an oasis of relaxation and sharing with your partner.
Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.
Location is very good. Rooms are large. Cleanliness is good. Staff is attentive and tries to provide the necessary help. Breakfast is good.
The pool water was not very clean.
Located in Las Terrenas, Hotel Casa Coson is by the ocean, within a 15-minute drive of Coson Beach and Playa Jackson. This beach hotel is 26.2 mi (42.1 km) from Samana Bay and 31.2 mi (50.2 km) from Cayo Levantado.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hotel Casa Coson, or stop in at the snack bar/deli. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 poolside bars. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 11 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
With a stay at Albachiara Hotel in Las Terrenas (La Iglesia), you'll be steps from La Iglesia Beach and 2 minutes by foot from Haitian Caraibes Art Gallery. This beach aparthotel is 0.5 mi (0.8 km) from Punta Popy Beach and 2.2 mi (3.5 km) from Cayos Las Ballenas.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool. This aparthotel also features complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at the aparthotel's coffee shop/cafe, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the hotel to the airport is complimentary (available 24 hours).
Make yourself at home in one of the 27 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Your Select Comfort bed comes with Frette Italian sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
When you stay at Hotel Residence Playa Colibri in Las Terrenas, you'll be on the beach, just steps from La Iglesia Beach and 4 minutes by foot from Playa Ballenas. This beach aparthotel is 1 mi (1.6 km) from Cayos Las Ballenas and 2.2 mi (3.6 km) from Punta Popy Beach.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. Additional features at this Victorian aparthotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service. Relax with your favorite drink at the bar/lounge or the beach bar.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 45 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily.
GGuest UserGenerally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.
AAnonymous UserWe expected a lot more for this hotel. Checking in, the receptionist was very friendly and so was the bellboy. The room was sober but clean and i have no comment on that. But, we had no warm water, even after it ran for over 15 minutes. The bartender was unfriendly and i made a comment to him directly that he had to learn to smile, that it does not cost anything. But the same went for the serving staff in the bufet restaurant. Although the hotel was only occupied for about 30% , they were very slow and unfriendly. The selection of food was very limited. Breakfast didn't include bacon, and had only one type of ham and cheese. Lunch and dinner, the same. Small selection of vegetables and speciality dish, 1 type of fish and one type of meat. No cheese, ice cream or even pudding for dessert. I realize it is low season in Samana at this moment, but i had expected more from a Wyndham hotel. Further more, driving there, you can get lost, as there ar no signs or directions to follow. Its in the middle of nowhere.
GGuest UserLocation is very good. Rooms are large. Cleanliness is good. Staff is attentive and tries to provide the necessary help. Breakfast is good.
The pool water was not very clean.
GGuest UserExcellent 5 star service, very attentive staff from the cleaner to the manager. The premium food and drink is an oasis of relaxation and sharing with your partner.
GGuest UserNos encanto el lugar, es afrodisíaco y exclusivo. El restaunrante no se puede comer muy caro la comida y no optima. Pero todo lo demás excelente.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.