Posted on Apr 15, 2026
Guest User
We used this hotel for a birthday trip. We had requested a message plate when making the reservation, but it wasn't reflected in our request. However, when we inquired with the staff during dinner, they kindly accommodated our request, allowing us to create the surprise. I had always wanted to stay at Fufu, and this was my first time, and it was a wonderful experience. We've already talked about wanting to stay at other Fufu locations for each other's birthday trips in the future. Thank you for the wonderful hospitality.
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Price per night from:£413
Posted on Apr 26, 2025|West Wing Deluxe Japanese-Style Room with Open-Air Bath (Non-Smoking)
Tim NazarovWe were looking for onsen with private bath on the balcony and probably hit the sweet spot.
Unfortunately we had only 1 night stay, but it was fantastic.
Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs.
Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside.
The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons.
For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻
All in all, we wish we had stayed at least 2 nights as there are lots of activities around.
Thanks to Karaku staff for a warm welcome and tailored experience!
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Price per night from:£336
Posted on May 2, 2026
whiskyu
The room was quite spacious, and being right by the sea, I could enjoy ocean views from the window. The location is super convenient – it's only about 300-400 meters from the Big Ferris Wheel, 700-800 meters from the Red Brick Warehouse, 200 meters from the Convention Center, and 300-400 meters from the Portside Shopping Area. Chinatown is roughly 1.3 km away, and Noge Yokocho is about 1.2 km. Absolutely fantastic location!
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Price per night from:£68
Posted on Jun 24, 2026
Guest UserThe room was fantastic, and dinner was great too. I highly recommend coming when there's a good deal. The bus routes nearby can be a bit confusing, but it's super convenient if you're heading to Moto-Hakone Port as there's a direct bus. The French toast at breakfast was truly impressive. Sunrise was at 4:28 AM, but unfortunately, it was cloudy, so I missed it. Still, seeing the mist swirling around the trees was a really magical experience.
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Price per night from:£206
Posted on May 24, 2026
MeiguidehuizaifengzhongWhen traveling, it's always best to stay at a hotel! This one is conveniently located right next to JR Kawasaki Station, making getting around super easy. If you're flying in or out of Haneda Airport and using Keikyu Kawasaki Station, it's less than a ten-minute walk to the hotel. The area around the hotel is bustling with shops, including all the popular brands you'd expect, plus several electronics stores and underground food supermarkets. The hotel staff are incredibly warm and attentive, making for a very comfortable stay. The rooms themselves are quite spacious, clean, and tidy, offering complimentary bottled water and capsule coffee. On the desk, there's a welcome paper crane and an extra origami piece you can take home as a souvenir. The lobby on the first floor provides self-service amenities ranging from cleansing oil to toner, lotion, and even a face mask. Definitely plan your trip early to get a better deal on the hotel price!
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Price per night from:£35
Posted on Jul 19, 2026|Superior , 1 Bed Queen , Chair Type
Anonymous User
I usually don't write reviews, but the service at this hotel was truly frustrating.
First, the environment and location are great, and the hotel facilities are new, clean, and tidy.
However, when checking in, there were about 30 people in line in the lobby, and only three or four staff members at the front desk. The efficiency was incredibly low. One family of three seemed to be dealing with something for about twenty minutes. Then, they have a few self-service machines. A staff member led me to one of them, and even though there was a Chinese language option, they selected Japanese. I thought they were helping me, but after I entered my name, they just left ! Luckily, I know a bit of Japanese, otherwise, I would have been completely lost.
What made me most speechless was after checking out. I stored my luggage and went out to eat. When I returned to pick up my luggage, my friend went to the restroom, and I sat in the lobby for a bit. Immediately, a female staff member came over and asked me what I was doing there. She asked if I was picking up luggage. I said yes, but my friend was in the restroom, so I needed to wait a bit. She then asked, ”How long?!” What's the deal? Can't I even sit in your high-and-mighty lobby after checking out? It was truly speechless.
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Price per night from:£98
Posted on Jun 9, 2025
ANASTASIIA_BERDNIKOVA
This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
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Price per night from:£176
Posted on Aug 2, 2026|Executive Twin Bay View Smoking
Guest UserThe location is fantastic! It's directly connected to two famous Yokohama shopping malls via an underground passage, including a Minato Mirai subway station, making dining and transportation incredibly convenient. Right in front of the hotel is an amusement park, which has free entry but you pay for individual rides. Within a few minutes' walk, you can reach the CupNoodles Museum and the World Porters shopping mall across from it. The Red Brick Warehouse is also a bit further away. The geographical location is truly excellent.
There's a Keikyu bus connection to Haneda Airport, so it's very easy to take the bus directly to the hotel after landing. Just remember to book your return bus to the airport in advance via your phone, otherwise, you might not get a seat on the day of departure. If you're heading to Hakkeijima Sea Paradise, the same Keikyu bus from the hotel entrance can take you there.
The room facilities are a bit dated but clean and tidy, and they provide a bottle of purified water per person daily.
The only drawback is the lack of self-service laundry facilities, and there are none nearby either. Guests staying for an extended period should remember to bring enough clothes.
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Price per night from:£73
Posted on Jun 3, 2026
Guest User
This hotel is absolutely stunning. The view of Lake Ashi from our room was truly breathtaking. The staff were incredibly helpful throughout our stay, and the buffet dinner was delicious with plenty of variety. The location is excellent — just a short distance from the ropeway and the sightseeing cruise. You can also take the No. 3 bus from Togendai directly to the hotel, which helped us save money on taxi fares. There’s a large shopping complex right next door, and I highly recommend the bakery, the staff were wonderful and the pastries were excellent. We did experience a typhoon during our stay, and a little more advance warning from the hotel would have been appreciated. However, we were able to leave early enough to avoid and arrived safely at our next hotel.
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Price per night from:£153
Posted on Mar 3, 2024
Guest User
Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
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Price per night from:£201