Posted on Aug 5, 2024
Jay Rh.The hotel was more conveniently located for public transportation (trolleybus) to Salzburg city center than I had expected. Many lines pass right in front of the hotel, and there is a large shopping mall and supermarket next door, where we could easily purchase groceries during our stay.
Despite the hotel being very busy and crowded with guests, the staff at the reception desk and the breakfast restaurant were all friendly and attentive.
The view from the hotel lobby was also very nice.
One neutral point is that the hotel's entrance sign on Sterneckstrasse could be improved. We spent about two minutes walking around the building trying to find the entrance. Perhaps you could consider adding more signage or a clearer indication of where the entrance is?
Unfortunately, I encountered some issues that overshadowed these positive aspects.
Having had a very satisfying experience at a BW hotel in Bologna, Italy (which I hadn’t expected much from since it was just a one-night stay during a road trip, but everything from the breakfast to the bed and interior was fantastic), I had high expectations for this BW Plus hotel as well. Since I visited during a busy tourist season, I didn’t expect an early check-in and everything seemed fine until I entered the room in the evening.
First, I found what appeared to be traces of a previous guest in the toilet—yes, a small spot of something brown. It was tiny, less than a quarter the size of a fingernail, but it was still noticeable. I have poor eyesight and often get scolded by my wife for not noticing things like this.
I also noticed similar dried brown stains on the bathroom floor, which I assumed were the same thing.
The showerhead had limescale and mold, which didn’t leave a good impression. These are issues that could be easily resolved with a bit of bleach, and I thought it would be nice if the housekeeping staff paid more attention to such details.
The most disappointing thing was the pillow filling, which I’ll simply attach a photo of here.
Many guests, especially those from Asia, praised the breakfast highly in Google reviews, so I had some expectations. However, having stayed at many hotels in Europe, I didn’t find it particularly special. In terms of taste, I would rate it around 70-80 out of 100.
(To be specific, I would compare it to breakfast at other four-star hotels like the Grand Hotel International Prague or the Holiday Inn City in Düsseldorf)
In conclusion, despite these issues, I still want to give the hotel a 4-star rating.
This is because I was able to book a room just two weeks before my trip for a rate of around 150 euros per night, which is quite reasonable during peak season in this area. I am confident that with a little more attention to cleanliness and room hygiene, this hotel could quickly improve its customer satisfaction.
Despite the concerns about hygiene, I was overall satisfied with my stay at this hotel.
This review is written not as a criticism but as a form of encouragement.
Thank you to the staff and management at the Best Western Plus Amedia Art Salzburg hotel.
Show more
Price per night from:THB 2,729
Posted on Dec 27, 2024
CathyyC.
I love this hotel a lot. it’s a small family owned one but very neat and tidy, breakfast tastes so good and the staff are all very nice. it’s around just 5 minutes walk to central train station which makes it so much easier for us after long whole day trips. It definitely worth staying!
Show more
Price per night from:THB 5,339
Posted on Feb 24, 2026
AlagongbiliniusishanquyingbuThis was the most high-tech room we've stayed in during our Europe trip so far. Everything was great except for the slightly small size. The mini-fridge was complimentary with drinks and beer, and the breakfast spread was generous. The location is excellent, you can walk everywhere. The room was clean. Overall, I recommend it.
Show more
Price per night from:THB 9,580
Posted on Jun 10, 2026
Grace Li888
Arte is conveniently located near the Central Station, making it easy to walk over with luggage. I chose this hotel because the room was spacious enough to open two large suitcases or more. The front desk staff were also very polite. We accidentally broke a coffee cup and saucer, but when we informed the front desk, they didn't charge us. All the mini-bar drinks are complimentary, and there's a coffee machine – highly recommended! The only downside is that the bathroom doesn't have a door, but since we're a couple, it wasn't an issue. If you're staying with friends and that bothers you, you might want to skip this place.
Show more
Price per night from:THB 5,373
Posted on Mar 3, 2026|Standard Double or Twin Room
一人丸菱商事The hotel is conveniently located close to the train station, making it easy to reach on foot from Salzburg Central Station, even with a lot of luggage. The rooms offer minimal amenities, as it's a sustainable hotel.
Just like in Germany, there's no mini-fridge in the room, which was inconvenient when I wanted a cold drink. My only options were to buy one at the hotel bar or at a supermarket near the station.
I highly recommend waking up early and taking a walk around the hotel. The streets are beautiful.
Show more
Price per night from:THB 3,248
Posted on Feb 3, 2026
Travelshorts
I am stayed at Hotel Mercure Salzburg City for two nights during my time in Salzburg, and it turned out to be an excellent base for exploring the city. What made the stay even better was being upgraded for free to a premium room, which included a complimentary mini bar — a very welcome perk after a day of sightseeing.
The premium room was spacious, clean and modern, with a comfortable bed, good lighting and plenty of storage space. The free mini bar was a nice extra touch, allowing me to relax in the evening without needing to head back out for drinks. The hotel felt quiet and well-run, which made it easy to rest, even though it’s located in a busy and well-connected part of the city.
Location is one of the hotel’s strongest points. It is less than a 10-minute walk from Salzburg’s main train station, which is ideal if you’re arriving by rail or planning day trips to places like Hallstatt or Vienna. It’s also around a 15-minute walk to the centre of the Old Town, meaning you can reach Salzburg’s most famous sights — such as the Cathedral, Mozart’s birthplace and the Hohensalzburg Fortress — without needing public transport.
Airport access is also extremely straightforward. Bus number 2 from Salzburg Airport stops just a minute’s walk from the hotel, making transfers simple, quick and inexpensive. This is particularly helpful if you have luggage or an early flight.
I would recommend Hotel Mercure Salzburg City to anyone looking for a comfortable, well-located hotel that balances convenience with good value. It’s not overly luxurious, but it offers everything you need for a smooth and enjoyable stay in Salzburg, making it a smart choice for both short city breaks and longer trips.
Show more
Price per night from:THB 5,294
Posted on May 24, 2026
Guest UserThe hotel is a 25-minute bus ride from the city center, but they provide free public transport tickets, and the bus stop is right outside, which is quite convenient. You can also store your luggage for free, and there are restaurants nearby.
Show more
Price per night from:THB 3,584
Posted on May 27, 2026
༄༊࿆jirongོྂཾ࿆࿐Extremely close to the OBB train station and right next to a major bus hub, making it super convenient to get to all the attractions by bus or even on foot. The front desk staff proactively offered a free transport card during check-in, which was a nice touch! 👍 The hotel's decor is unique, and breakfast was good. Highly recommend staying here.
Show more
Price per night from:THB 5,843
Posted on Jan 15, 2026
Guest UserThe room itself was very spacious and generally comfortable, so in terms of physical space and basic facilities, the experience was acceptable. However, several service-related details significantly affected my overall impression.
First, this was the first hotel I stayed at in Europe that does not offer complimentary luggage storage, which was very inconvenient, especially for travelers arriving early or leaving later in the day.
More importantly, there was a serious issue regarding privacy and housekeeping procedures. In most hotels, rooms are cleaned only when guests place a “please clean” sign on the door or explicitly request housekeeping. In this hotel, staff went door to door knocking, and when there was no response, they entered the room directly. This felt intrusive and disrespectful of guest privacy, and it was quite uncomfortable. It also seems inefficient and unnecessary for the staff themselves.
While the room size and general comfort were fine, these service and management details were disappointing and do not meet the expectations of a hotel at this level. With better respect for guest privacy and clearer housekeeping protocols, the experience could be greatly improved.
Show more
Price per night from:THB 6,085
Posted on Jun 1, 2026
Guest UserOverall, it was okay. There's a fridge and a kettle. The mattress was on the firmer side, which I prefer, and it was the most comfortable mattress I've slept on while traveling. However, I strongly recommend replacing the old pillow inserts; the filling has turned into clumps of cotton, and I had to fold a bath towel to put on top of the pillow just to make it usable. I had to specifically ask the front desk for the Salzburg tourist transport card; they didn't offer it proactively. The sink stopper needs to be pulled out to drain the water, and I'm not sure if it needs repair or if it's a unique design. There was a brown hair hidden deep inside the two-in-one shampoo and body wash bottle, which I only noticed after the first use. It would pop out when pressing the bottle and then retract after a while. At first, I thought it was just shower gel clinging to the nozzle, but then I clearly saw the hair follicle at the root. On the second day, I decided not to use the body wash at all.
Show more
Price per night from:THB 5,605