The service and staff are in good quality and friendly. However, for amenities, it should be much better if there is a wardrobe with hangers to hang more clothes. Plus, if the included breakfast have hash brown and less salty, that would be good. Appreciated that the refill and the moma porridge is fast and good. Will recommend people to stay with it while travelling nearby Preston
Very conveniently located, spacious car park but standard breakfast, a definite choice for transit travellers.
Stayed here with for one night, hotel is clean and room was spacious with styled furniture. Breakfast lacked a bit variety. Beds were hard. There were some events there at the same time we were checking out so it was a bit busy in the reception area.
Lovely clean hotel, stayed for one night, the member of staff who checked me in was lovely, even though had issues with trip.com.
Would recommend and stay again
This is my second stay here and since my first not a lot has changed, other than ownership.
You would be forgiven for describing the Royal Kings Arms as “tired”, but as it retains many original features, and further improvements would detract from the very characteristics which make it such a pleasant hotel.
The staff are friendly but professional and courteous. Whilst service at breakfast could be quicker, personally I like the relaxed pace. Breakfast is a mixture of continental buffet style and fresh cooked to order. It is of excellent quality too!
The location is perfect. Less than five minutes from the rail station and across just one road to the pedestrianised city centre.
I will definitely be staying here again and have absolutely no hesitation in strongly recommending this as a perfect base for exploring the area.
Can’t complain at all about the Location, or that of the staff in every department were excellent and more than willing to help. However, i’m a wheelchair user and travel a lot on my own. The first thing i noticed was that i couldn’t get into the hotel from the main entrance, i was told to go to the side of the building and i would find a ramp and a door to get in. It didn’t feel like i was being treated exactly the same as able bodied people, and with the one door bolted shut it was still difficult to get through. The doors were not easy to get through the hotel at all. There aren’t any accessible rooms with a nice view , and the accessible rooms were at the back of the hotel. There is only two rooms suitable for disabled people. No other room was available for me, and as i had paid extra for a sea view, and no accessible room with a sea view i had no choice but to take a room that isn’t accessible. My room itself was a good size and plenty of space for my wheelchair. The shower was over the bathtub, so i just had to do my best to wash.The hotel itself has a very grand feel about it, but it does need to be given a make over as far as furnishings and colours go. Also a better option would be appreciated for access for disabled guests to enter and leave the hotel.
Team service was excellent, great communications when needed. Room was clean as was the rest of the hotel. Only slight negative was the eating area size, got busy quickly but luckily we came to have breakfast earlyish.
Lovely hotel and very easy to find on foot from the train station.
Early check in and late check out is not an add on. Requests will be put forward and it’s a chance you have to take on the day. They were very accommodating in letting me check in earlier.
Thank you
Front of house (reception)
Georgia needs extensive training on how to speak to people.
I said ‘mate’ in a friendly tone to her colleague.
She aggressively told me not to call him that! I apologised and asked if I should be calling him ‘sir’ she said ‘yes, that’s better’
I was so embarrassed, she made me feel like I’d done something awful like swear.
I later asked other members of staff if it was offensive to say ‘mate’ in Preston. It isn’t? So then why was I spoken to in such a tone.
They said she was probably in a bad mood & took it out on me.
THIS IS NOT AND SHOULD NOT BE ACCEPTABLE BEHAVIOUR from any staff member towards a paying guest!
The Room
Heather is an absolute credit to the team. She had my room ready early. It was immaculately clean when I got there. Beds are very comfortable, I slept like a baby.
The domestic team were so kind and helpful at any given moment. Whether it be for extra towels, milk or tbags. Nothing was too much for them.
It was a nice view with a window that opens enough to let the breeze in. Ac worked lovely especially with how hot it’s been.
Breakfast
I’m allergic to eggs. I wanted a warm breakfast. I requested a vegetarian sausage that was eggless. They don’t serve these. Ok
I later asked if there was a vegan option. They said the sausage was vegan but not suitable for egg allergy sufferers. So it’s not vegan?
It was such an ordeal I just had cereal the first day. They were happy to correct themselves that it was in fact a vegan sausage.
If it had been a better experience I would’ve taken pictures. But, to feel like an inconvenience is not an experience I’ve had before in a hotel of this stature.
Amazing!
Staff were helpful.
Thurnham hall was within a beautiful and quiet setting and comprises spotlessly clean modern accommodation.
Gym, pool and sauna were an added bonus with a high standard of attention to maintaining a clean and safe environment.
Thanks for a great stay - will definitely come back when possible. : )
The Tickled Trout Hotel was a great hotel. We only stayed 1 night, room was bigger than I thought it would be. Only 1 problem was that the bathroom needs a complete revamp because it is extremely dated. There was only a trickle of water from the shower head. Eventually we got hot water, it took ages to come. The rooms are a little dated but they r cute.
I’ve stayed in 6 Blackpool hotels over the last 4 months. All were good stays with no complaints but I would rate them as follows: 1) Holiday Inn 2) Premier Inn Plus Room 3) Big Blue 4) Imperial 5) Travel lodge South 6) Ruskin. Best breakfast was Holiday Inn (£15), Travel lodge (£10), Big Blue (£18 too pricey).
128 reviews
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8.2/10
GGuest UserWhen we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access.
We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims.
We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer.
The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak?
The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place?
We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped.
The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness.
Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets.
In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well.
The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish.
Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.
NNadyaLovely hotel and very easy to find on foot from the train station.
Early check in and late check out is not an add on. Requests will be put forward and it’s a chance you have to take on the day. They were very accommodating in letting me check in earlier.
Thank you
Front of house (reception)
Georgia needs extensive training on how to speak to people.
I said ‘mate’ in a friendly tone to her colleague.
She aggressively told me not to call him that! I apologised and asked if I should be calling him ‘sir’ she said ‘yes, that’s better’
I was so embarrassed, she made me feel like I’d done something awful like swear.
I later asked other members of staff if it was offensive to say ‘mate’ in Preston. It isn’t? So then why was I spoken to in such a tone.
They said she was probably in a bad mood & took it out on me.
THIS IS NOT AND SHOULD NOT BE ACCEPTABLE BEHAVIOUR from any staff member towards a paying guest!
The Room
Heather is an absolute credit to the team. She had my room ready early. It was immaculately clean when I got there. Beds are very comfortable, I slept like a baby.
The domestic team were so kind and helpful at any given moment. Whether it be for extra towels, milk or tbags. Nothing was too much for them.
It was a nice view with a window that opens enough to let the breeze in. Ac worked lovely especially with how hot it’s been.
Breakfast
I’m allergic to eggs. I wanted a warm breakfast. I requested a vegetarian sausage that was eggless. They don’t serve these. Ok
I later asked if there was a vegan option. They said the sausage was vegan but not suitable for egg allergy sufferers. So it’s not vegan?
It was such an ordeal I just had cereal the first day. They were happy to correct themselves that it was in fact a vegan sausage.
If it had been a better experience I would’ve taken pictures. But, to feel like an inconvenience is not an experience I’ve had before in a hotel of this stature.
PPatelSalmaThe Tickled Trout Hotel was a great hotel. We only stayed 1 night, room was bigger than I thought it would be. Only 1 problem was that the bathroom needs a complete revamp because it is extremely dated. There was only a trickle of water from the shower head. Eventually we got hot water, it took ages to come. The rooms are a little dated but they r cute.
GGuest UserCan’t complain at all about the Location, or that of the staff in every department were excellent and more than willing to help. However, i’m a wheelchair user and travel a lot on my own. The first thing i noticed was that i couldn’t get into the hotel from the main entrance, i was told to go to the side of the building and i would find a ramp and a door to get in. It didn’t feel like i was being treated exactly the same as able bodied people, and with the one door bolted shut it was still difficult to get through. The doors were not easy to get through the hotel at all. There aren’t any accessible rooms with a nice view , and the accessible rooms were at the back of the hotel. There is only two rooms suitable for disabled people. No other room was available for me, and as i had paid extra for a sea view, and no accessible room with a sea view i had no choice but to take a room that isn’t accessible. My room itself was a good size and plenty of space for my wheelchair. The shower was over the bathtub, so i just had to do my best to wash.The hotel itself has a very grand feel about it, but it does need to be given a make over as far as furnishings and colours go. Also a better option would be appreciated for access for disabled guests to enter and leave the hotel.
CChanNice hotel at Lancaster with good facilities and spacious room. Just 10 mins by bus to go to town center. Bus to Lake District just right outside the hotel. Recommended for stay at Lancaster
GGuest UserThis is my second stay here and since my first not a lot has changed, other than ownership.
You would be forgiven for describing the Royal Kings Arms as “tired”, but as it retains many original features, and further improvements would detract from the very characteristics which make it such a pleasant hotel.
The staff are friendly but professional and courteous. Whilst service at breakfast could be quicker, personally I like the relaxed pace. Breakfast is a mixture of continental buffet style and fresh cooked to order. It is of excellent quality too!
The location is perfect. Less than five minutes from the rail station and across just one road to the pedestrianised city centre.
I will definitely be staying here again and have absolutely no hesitation in strongly recommending this as a perfect base for exploring the area.
GGuest UserVery friendly staff, beautiful environment, clean everywhere. The place is perfect for relaxation and rest. We were very satisfied. Thank you.
NNicola NugentHotel was good but trip messed up our booking. We'd booked for 2 adults and 1 child, but trip told hotel only 2 adults so had to wait for bed to be made up in room
GGuest UserFriendly reception, very clean, superb breakfast, great hotel, our only criticism was the room lighting was very poor. The bulbs must have been ultra low wattage.
GGuest UserMy 3rd time staying… this time my room was in the courtyard… I much prefer being in the main hotel… breakfast has also been scaled back… no mushrooms as a vegetarian I love mushrooms at breakfast… no marmite sachets for my toast… no Nutella sachets for my daughter, these weee the little extra touches we have previously enjoyed at breakfast…. But otherwise what we did have as vegetarians was tasty.
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