4-Star Hotels in Bavaria, Germany

This is our favourite hotel in Nuremberg!! Attention to detail on every step of the experience, their crews were simply amazing! They are happy to serve you, not one person but every staff that I encountered. I got a surprise birthday cake in my room with a hand written note, am truly grateful and heartfelt. So thank you, Karl August your neighbourhood hotel. 5 stars and beyond. We will be back again for sure!

At this hotel, I had trouble using the induction hob because I wasn't familiar with its operation. I contacted Trip.com customer service, and even though it was late and I couldn't cook on the first night, they were very proactive in helping me communicate with the hotel staff. The next day, the hotel staff came and tested it, confirming it was working, and even wrote down the operating instructions for us. I'm really grateful to both Trip.com and the hotel staff. This hotel is very close to the subway, and there are shopping malls and supermarkets nearby, making it very convenient. The room is spacious, and we had no problem opening up two 28-inch suitcases. The kitchen is well-equipped with utensils and even includes seasonings.

This hotel is super close, only about a 5-minute walk from Munich Central Station. The hotel itself is a bit older, but it's very well-maintained and clean. For a Japanese person, the room felt incredibly spacious and comfortable.

The breakfast service was excellent. The room was nicely decorated, clean, spacious, had a lovely balcony.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

We had a wonderful stay at this hotel! The sauna was excellent and the perfect place to relax after a busy day. The breakfast was delicious, with a great variety of fresh and tasty options. The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and well-maintained. Everything was perfect, and we truly enjoyed our stay. We would definitely come back and highly recommend this hotel to others!

The location was fantastic, very close to the station and within easy reach of the city center. The neighborhood felt very safe, which was a big plus. It was also great to have a supermarket and a coin laundry within walking distance. The room itself was spacious, clean, and comfortable. When the hairdryer in the room wasn't working, I went to the front desk and they immediately lent me a spare, which I thought was excellent service.

• Location and Transportation 26: The hotel is conveniently located near the airport, making it ideal for travelers needing an overnight stay before or after a flight. A shuttle bus service is available for easy transfers to and from the airport, taking approximately 10-15 minutes at a reasonable fare. Some guests also noted a bus stop just 50 meters from the hotel, offering convenient public transport options. • Cleanliness and Facilities 27: The hotel maintains good overall hygiene, with clean and tidy rooms meeting many guests' expectations. Although the rooms are small, they are well-equipped and generally sufficient for guests' needs. The lobby offers game facilities for entertainment, and complimentary coffee and other services enhance the user experience. • Service Quality 29: The staff are friendly and helpful, with their service attitude receiving positive reviews from most guests. The check-in process is simple and quick, improving the guest experience. The hotel's complimentary shuttle bus service is a great convenience, with the airport shuttle service being particularly praised.

The hotel boasts a great location, just a few minutes' walk from the bustling riverside area. The rooms are also spacious, equipped with tables, chairs, and coffee tables. The breakfast spread is impressive, and this hotel definitely has the largest breakfast restaurant I've ever seen. However, I can't give full marks for service. I received four bounced emails from the hotel (yes, four!) and ended up waiting at the front desk for 30 minutes for nothing.

Near to main station, exit from nord exit for a shorter walk. Also a few steps away from the metro station. There is a tram at the door, which is convenient. We were given a corner room with king size bed. The room layout was however awkward, with very little walking space and space for luggage. The toilet was also very small. The mini bar (with coffee machine) was placed in a cabinet, without lighting, which was quite odd. The wifi in this room was not good, could only get signals near the toilet. We had a second room on the other side of the corridor, and the wifi worked well. As the room is near the tram, it was not quiet at night. You could consider the same hotel on the other street for a quieter room (which we also stayed before). However, service was good and we appreciated the amenities in the room. It was a good night sleep.