5-Star Hotels in Tibet, China

This was my first time choosing The St. Regis Lhasa Resort. Coincidentally, I had just stayed at the Shangri-La in Lhasa two days prior. The rooms at The St. Regis Lhasa Resort are significantly larger, and the quality of the slippers is much better. The entrance area is a walk-in closet, with a spacious bedroom to the left and a large bathroom to the right. They provide a Dyson hairdryer and even facial cleanser! Thumbs up! They have an oxygen concentrator and a humidifier, which are essential for the ******* region. Even though it wasn't a Potala Palace view room, the view was still excellent. The front desk staff, Anna, provided wonderful and thoughtful service. Knowing we ran out of water on the first day, she helped us restock with several extra bottles on the second day. Breakfast is semi-buffet. The à la carte items were all a bit salty. The buffet selection wasn't very extensive. Overall, the breakfast experience was just average. Some of the service staff are Nepalese, so you'll need to speak English with them, which is something to keep in mind.

Excellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!

Compared with Bomi Songtsan, Laigu Songtsan is smaller in both size and room size, but the scenery is no less impressive and it is still the site chosen by the gods. The hotel is located in the Laigu Glacier Scenic Area, at an altitude of 4,200 meters. It is embedded in the cliff, facing the glacier, and surrounded by the snow mountain lake. You can overlook the Yalong Glacier from the room! Customer service will give you brand new cloth shoes as soon as you enter the door, and also provide free shoe cleaning services. The hotel is located in the scenic area, and you get free tickets when you check in, and you can drive to the glacier entrance by yourself, which is very convenient. The guest rooms are equipped with diffused oxygen supply, floor heating, and humidifiers, and the bedding is comfortable. Considering the safety of oxygen supply, the room is also designed with a small smoking room, which is full of details.

Our trip to Lhasa was a perfect 10👍🏻👍🏻! As soon as we landed, our butler Bowen picked us up and arranged our itinerary. Danny at the front desk and Manager Xiang provided excellent service, helping us with all our needs. Quzhen from the lounge even made us tsampa by hand, giving us an immersive taste of local culture – truly unforgettable!

The hotel environment is excellent, and it's very clean and comfortable. I'd definitely have stayed a few more days if I hadn't already booked my flight. The hotel activities are also great. However, I was quite disappointed with the front desk service. We had two rooms in our party, and one of them was upgraded, but we weren't informed. When I called the front desk, the first time they said they were busy with check-ins. The second time I called, they told me the room card was incorrect. A little later, they said it was an upgrade. I'm not sure how credible the front desk's statements are. Then, the next day, when I inquired about the deposit refund, they initially told me the deposit for room 501 had been returned. I told them I paid 1000 for both rooms together, and then they said room 507 hadn't been inspected yet. I'm not sure if the hotel front desk has proper systematic training. I booked for one night, and both explanations from the front desk felt deceptive. I hope the hotel can provide more training for their front desk staff. Although the front desk's actions made me uncomfortable, I'm very satisfied with how the hotel manager handled the situation. He went back and forth several times to resolve it for me and kept apologizing. I would definitely stay at this hotel again when I visit Lhasa next time, but I sincerely hope they can thoroughly and systematically train their front desk staff. After all, it's a high-end hotel, but the front desk's communication style doesn't seem to match that standard.

On my一路318 self-drive trip, I stayed at all Songtsam's Tibet properties, and the scenery at Basongcuo is indeed stunning. You can see snow-capped mountains from the room, and the hotel's hardware configuration is top-notch within the Linka series. The butler service was also excellent. However, the staff at the scenic area entrance were truly awful. At Nanga Bawa Mountain Retreat and Lhagu, you just need to register to enter the scenic area. But at Basongcuo, even as a guest, you still need a ticket. That's fine, but first, they made us park aside to buy tickets and register. Then, as soon as we finished, a car with local plates immediately blocked the entrance, preventing us from entering. When we tried to communicate and ask what was going on, the security staff actually started yelling at us. For a national five-star scenic area, this is completely unacceptable. I suggest the hotel follow the example of the other two Songtsam properties and incorporate the ticket fee into the room rate for direct entry, to avoid such situations, or have a hotel staff member at the scenic area entrance to welcome and guide guests.

The most satisfying hotel of our trip to Tibet, even better than the St. Regis Lhasa! 1. The hotel is very grand and the design is full of ******* style. 2. The location is excellent, very convenient for visiting the Jokhang Temple, and there are plenty of dining options/supermarkets nearby. 3. A special thank you goes to Manager Shiyi, a benchmark for service in the hotel industry! She called beforehand to confirm (though I missed the call), and upon arrival, upgraded our family of three to a family suite (two bedrooms and a living room, ridiculously spacious). She also recommended Xiao Pangzi Sichuan restaurant to us (which was delicious!). After checking in, any questions we had were answered very promptly, and she even allowed us to check out late at 3:30 PM, so my parents could rest well before their 4 PM high-speed train. We are truly grateful! I've never been so well taken care of as a Titanium Elite member at any Marriott property! 4. The hotel robots proactively deliver takeout to the room, a blessing for lazy people. 5. The breakfast was unexpectedly good, comparable to the St. Regis Lhasa.

What an amazing hotel, the rooms are immaculate and mine had a view of Potalo palace. The food is delicious, amazing breakfast buffet with very high quality items and the restaurant food was succulent. Also. When staying at Songtsam, make sure to have a massage at their spa. The Spa lady Tenzin phuti is so knowledgeable and will give you a massage like you never had before. A must do at the hotel. Big thank you to Sonam, English speaking lady who took good care of me and her English was brilliant. Overall, Songtsam is an amazing hotel and you won’t regret staying there!

This hotel is top-notch, with an excellent location. The room is very spacious and decorated in a grand, ******* style. The only minor drawback is that the oxygen machine feels a bit underpowered for such a large room. The owner might want to consider investing in some higher-capacity oxygen machines to better accommodate guests who experience more severe altitude sickness.

The service was professional and very supportive. We were greeted with a Hada upon entering, which was a lovely touch reflecting the hotel's local character, and the Hada itself was of good quality. The ******* ladies were beautiful, warm, and provided excellent service, while the young men were very helpful. Breakfast was also great; even as vegetarians, we found suitable options. Overall, our stay here was excellent. We are very grateful and wish the hotel continued success in its business.