5-Star Hotels in Tibet, China

The hotel's facilities are excellent, and the rooms are incredibly spacious. Each room even has an oxygen generator. You can see the Potala Palace right from the lobby, and the view from the Tufan Bar on the sixth floor is particularly stunning. The location is unbeatable, right on the central Jiangsu Road. The Lhasa Municipal Committee is directly opposite the hotel, and Barkhor Street is within walking distance. Overall, it's highly recommended. Breakfast is semi-buffet style, where you order your main course. On the first morning, my two elderly parents went to the restaurant by themselves. Either due to a communication issue or staff oversight, no one helped them order. Consequently, my parents complained that the breakfast selection was so limited, and they only ate a few small pastries.

I stayed at this hotel from June 5-7 2026. The official check in time is listed at 2 pm. They did not give me access to my room until after 4 pm. Furthermore, laundry is listed as included service and they said their facility was not working and had to send it somewhere else. They charged me a hefty fee. I believe it’s a misnomer for this hotel to call themselves “international” This hotel really only caters to Chinese speaking populations, which is fine and the typical situation in Lhasa, but to be more accurate, the hotel shouldn’t make the claim “international.” That would typically imply better more comprehensive services for people outside of one population and nationality. This hotel is listed as 5 stars in Lhasa. I have traveled to many countries and stayed in many 5 star hotels. According to my experience, this hotel doesn’t measure up to a 5 star standard. Perhaps it did in the past. 5 star hotels typically have much better restaurants and dining options. The room was clean and I had a nice view.

Many people, myself included, often debate between the St. Regis and the Shangri-La, as both hotels in Beijing are quite unremarkable. Ultimately, I chose the Shangri-La for its value for money. I had considered Songtsam too, but common sense told me to be a smart spender. Although the hotel shows its age, its architectural style is grand and refined, revealing luxurious material choices. Time has inevitably left its mark, but a classic car, even when old, is still a classic car. Moreover, service and quality require time to accumulate and withstand market scrutiny. While the Shangri-La may not have many existing locations, it still holds a strong market advantage, and it takes an discerning eye to appreciate it. My butler, Bowen, arranged my room before I even arrived. Looking out the window at the Potala Palace's silhouette in the distance immediately set the mood. He then meticulously delivered on all aspects of my package. I found Bowen to be a man of few words but very steady, highly responsive, and an exceptionally smooth driver. He never asked inappropriate or subjective questions, which I truly appreciated. Over three days, Bowen's accompaniment added a unique dimension to my Lhasa itinerary. Among the few Tibetans I've encountered, he was a definite plus. I sincerely wish him all the best in his work! The Shangri-La in Lhasa lives up to its brand's standards and enhances the reputation of its sister properties. I'm so glad I made the right choice; this will be a memorable and wonderful travel experience.

Undoubtedly the best hotel in Jieba Village. It's a complete package with a restaurant, bar, lifestyle center, and various Tibetan-themed experience halls. The afternoon tea was excellent; the beef jerky and open-faced sandwiches were particularly delicious. The hotel's environment is top-notch, truly living up to Songtsam's reputation with tasteful colors and decor. Watching the sunset from their private pier behind the hotel in the evening was also fantastic. My daughter's beef burger from the Himalaya Restaurant was very authentic, and the breakfast spread was even richer, featuring local tsampa. Songtsam's staff are all incredibly welcoming. Our butler messaged us in advance with all the details and hotel menus. Throughout our stay, they sent thoughtful reminders via messaging. The pick-up, luggage handling, and valet parking services were all flawlessly executed. The smiles of the ******* young men and women were truly infectious. As for the evening drink, the tremella soup was thoughtfully placed in a thermos. I was quite full, but I took a small taste, and it was very good.

Returned to the Hilton Shigatse and loved it just as much as before! My account manager, Wang Haitao, called me in advance to check on my needs. Upon arrival, all the staff were incredibly warm and attentive. Manager Wang Haitao even personally came to my room to ask if I was feeling unwell and brought me fruit and dried nuts. My three days in Shigatse were very pleasant, both physically and mentally. Thank you, Manager Wang and all the staff. Wishing you all success in your work and good health! See you next year 👋

The hotel environment is excellent, and it's very clean and comfortable. I'd definitely have stayed a few more days if I hadn't already booked my flight. The hotel activities are also great. However, I was quite disappointed with the front desk service. We had two rooms in our party, and one of them was upgraded, but we weren't informed. When I called the front desk, the first time they said they were busy with check-ins. The second time I called, they told me the room card was incorrect. A little later, they said it was an upgrade. I'm not sure how credible the front desk's statements are. Then, the next day, when I inquired about the deposit refund, they initially told me the deposit for room 501 had been returned. I told them I paid 1000 for both rooms together, and then they said room 507 hadn't been inspected yet. I'm not sure if the hotel front desk has proper systematic training. I booked for one night, and both explanations from the front desk felt deceptive. I hope the hotel can provide more training for their front desk staff. Although the front desk's actions made me uncomfortable, I'm very satisfied with how the hotel manager handled the situation. He went back and forth several times to resolve it for me and kept apologizing. I would definitely stay at this hotel again when I visit Lhasa next time, but I sincerely hope they can thoroughly and systematically train their front desk staff. After all, it's a high-end hotel, but the front desk's communication style doesn't seem to match that standard.

Songtsam was my first choice for my trip to Lhasa with my mother. The service was absolutely fantastic! A special thank you to Ms. Quji and Ms. Geji at the front desk for their attentive service! They responded to almost all our requests immediately, and the emotional support they provided was incredibly high; it felt like coming home. The room layout was spacious, more like a one-bedroom apartment. The toiletries were their own brand, but the toiletries could be upgraded to a more comfortable brand. The breakfast was excellent, with *******, Chinese, and Western options available. I'll definitely be going to Lhasa again in May or June, and I'll choose Songtsam again!

Before check-in, I was notified by phone that I had been upgraded to a villa suite. However, upon arrival, I found that the view was significantly worse than the standard room on the third floor that I had booked. Also, there was no underfloor heating in the living room, only in the bedroom area. The bedroom and living room were connected without a door, and my two friends who were traveling with me felt very cold (it snowed heavily that day, see video). They even had to bring extra blankets and a heater. It felt like the room upgrade was just to make room for others, as the villa suite was practically empty.

The service was professional and very supportive. We were greeted with a Hada upon entering, which was a lovely touch reflecting the hotel's local character, and the Hada itself was of good quality. The ******* ladies were beautiful, warm, and provided excellent service, while the young men were very helpful. Breakfast was also great; even as vegetarians, we found suitable options. Overall, our stay here was excellent. We are very grateful and wish the hotel continued success in its business.

I rarely leave reviews, but this time I absolutely have to. We booked three rooms for a two-night stay. First, I'd like to thank the InterContinental for upgrading one of our rooms to an executive room. However, this is, without a doubt, the worst InterContinental I've ever stayed at. Firstly, on our check-in day, we informed the front desk that we had an elderly guest who needed an oxygen concentrator. That machine rattled and clanked all night, making it impossible to sleep. The next day, when we asked if we could get a different oxygen tank, the butler actually told us that the hotel had no other equipment, essentially implying, 'Just deal with it.' On top of that, on the first night, there were people arguing loudly in the hallway, and not once did any hotel staff intervene. Secondly, on the second day, around 9:15 AM, I specifically called the front desk to ask for a light cleaning of the room. The front desk even asked if we wanted the sheets changed, and we said no. Yet, when we returned to the hotel around 6 PM, the room hadn't been cleaned. I called the front desk again and had to urge them three times before a staff member finally came knocking on our door, sluggishly. Upon entering, they complained, saying we had told them not to clean the room. I'd like to ask when and where the staff member ever saw anyone from our room, and who said not to clean the room? Is this how five-star hotel staff are trained – to complain to guests and get scolded by the front desk? Is this the InterContinental's service standard? On the second day, during checkout, I went to the front desk to ask for a bag to put some small items in. The front desk initially said, 'Go get it yourself from the concierge.' I just want to know, it's at least 60 meters from the front desk to the concierge; are guests supposed to go retrieve it themselves? I asked if it could be delivered to the front desk, and the staff said it would take a long time, and I should wait in my room. The result? I never got the bag even by checkout time. I ended up carrying a metal box out the main entrance, and the front desk staff didn't even offer an apology. I just want to ask, does this kind of service meet your standards? Which five-star hotel provides service like this? I really shouldn't try to save money next time. I'll stick to Shangri-La, honestly.