5-Star Hotels in Tibet, China

Yesterday, I checked into The St. Regis Lhasa Resort. Upon arrival, I added Justin, my butler, on WeChat, and my overall stay was excellent. The hotel features both a Chinese and a Western restaurant, with the Chinese restaurant specializing in Sichuan and Cantonese cuisine. The bar on the 6th floor of Building 1 offers breathtaking panoramic views of the Potala Palace. Throughout my stay, any requests I messaged to Butler Justin were promptly responded to and followed up on. The St. Regis's butler service truly lives up to its reputation; it is incredibly attentive, professional, and outstanding. As both a Marriott and Ctrip member, I noticed that the hotel treats members from different platforms equally, maintaining a consistent service standard, which I greatly appreciate. I was very satisfied with the hotel's location, the quality of its facilities, and my overall experience. The next time I visit Lhasa, I will definitely choose The St. Regis Lhasa Resort again. Highly recommended!

Excellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!

Compared with Bomi Songtsan, Laigu Songtsan is smaller in both size and room size, but the scenery is no less impressive and it is still the site chosen by the gods. The hotel is located in the Laigu Glacier Scenic Area, at an altitude of 4,200 meters. It is embedded in the cliff, facing the glacier, and surrounded by the snow mountain lake. You can overlook the Yalong Glacier from the room! Customer service will give you brand new cloth shoes as soon as you enter the door, and also provide free shoe cleaning services. The hotel is located in the scenic area, and you get free tickets when you check in, and you can drive to the glacier entrance by yourself, which is very convenient. The guest rooms are equipped with diffused oxygen supply, floor heating, and humidifiers, and the bedding is comfortable. Considering the safety of oxygen supply, the room is also designed with a small smoking room, which is full of details.

During my stay at the Shangri-La Hotel in Lhasa, I met a true guardian who brightened my trip with his sincerity and professionalism – our butler, Robert Xiang Hongwei. With every proactive greeting and meticulous action, he transformed the phrase “feeling at home” into a heartwarming reality. The best service is when guests forget they are being “served.” With Robert, I witnessed the pinnacle of hotel service: not making guests feel deliberately “cared for,” but rather, through natural kindness, having every need met silently. His every initiative, every “Okay, I’ll arrange it for you right away,” conveyed the same message: Here, you don't have to be a “guest,” just be “yourself.” The Shangri-La Hotel shines because of employees like him, and the industry is warmed by professionals like him. May this subtle light illuminate the journeys of more people, making every arrival a reunion worth looking forward to. I will definitely choose Shangri-La Hotel again for my next stay!

The hotel environment is excellent, and it's very clean and comfortable. I'd definitely have stayed a few more days if I hadn't already booked my flight. The hotel activities are also great. However, I was quite disappointed with the front desk service. We had two rooms in our party, and one of them was upgraded, but we weren't informed. When I called the front desk, the first time they said they were busy with check-ins. The second time I called, they told me the room card was incorrect. A little later, they said it was an upgrade. I'm not sure how credible the front desk's statements are. Then, the next day, when I inquired about the deposit refund, they initially told me the deposit for room 501 had been returned. I told them I paid 1000 for both rooms together, and then they said room 507 hadn't been inspected yet. I'm not sure if the hotel front desk has proper systematic training. I booked for one night, and both explanations from the front desk felt deceptive. I hope the hotel can provide more training for their front desk staff. Although the front desk's actions made me uncomfortable, I'm very satisfied with how the hotel manager handled the situation. He went back and forth several times to resolve it for me and kept apologizing. I would definitely stay at this hotel again when I visit Lhasa next time, but I sincerely hope they can thoroughly and systematically train their front desk staff. After all, it's a high-end hotel, but the front desk's communication style doesn't seem to match that standard.

The public areas are beautiful, with lush greenery everywhere and fresh air. You can see Basong Tso Lake from a distance, and its beauty is beyond words! The room amenities are decent, probably the best they could do given the limited resources. However, I do think there's room for improvement and upgrades regarding the hardware. As for the service, it's outstanding. The genuine and warm ******* staff made us feel right at home, far surpassing the service attitude of most hotel staff in first and second-tier cities. The service, for me, is the most commendable aspect of Songtsam. I want to give a special shout-out to the tall, slender, glasses-wearing receptionist at the Horizon restaurant. Yesterday, after dinner, it was raining heavily, and all the umbrellas in the designated spot outside the restaurant were gone. When I told him, he didn't hesitate, immediately rushed out, and brought back several umbrellas from elsewhere, without even using one himself. I was deeply touched. I wanted to ask for his name when checking out, but unfortunately, he wasn't working today. I hope the hotel recognizes and commends him!

The most satisfying hotel of our trip to Tibet, even better than the St. Regis Lhasa! 1. The hotel is very grand and the design is full of ******* style. 2. The location is excellent, very convenient for visiting the Jokhang Temple, and there are plenty of dining options/supermarkets nearby. 3. A special thank you goes to Manager Shiyi, a benchmark for service in the hotel industry! She called beforehand to confirm (though I missed the call), and upon arrival, upgraded our family of three to a family suite (two bedrooms and a living room, ridiculously spacious). She also recommended Xiao Pangzi Sichuan restaurant to us (which was delicious!). After checking in, any questions we had were answered very promptly, and she even allowed us to check out late at 3:30 PM, so my parents could rest well before their 4 PM high-speed train. We are truly grateful! I've never been so well taken care of as a Titanium Elite member at any Marriott property! 4. The hotel robots proactively deliver takeout to the room, a blessing for lazy people. 5. The breakfast was unexpectedly good, comparable to the St. Regis Lhasa.

What an amazing hotel, the rooms are immaculate and mine had a view of Potalo palace. The food is delicious, amazing breakfast buffet with very high quality items and the restaurant food was succulent. Also. When staying at Songtsam, make sure to have a massage at their spa. The Spa lady Tenzin phuti is so knowledgeable and will give you a massage like you never had before. A must do at the hotel. Big thank you to Sonam, English speaking lady who took good care of me and her English was brilliant. Overall, Songtsam is an amazing hotel and you won’t regret staying there!

This hotel is top-notch, with an excellent location. The room is very spacious and decorated in a grand, ******* style. The only minor drawback is that the oxygen machine feels a bit underpowered for such a large room. The owner might want to consider investing in some higher-capacity oxygen machines to better accommodate guests who experience more severe altitude sickness.

The service was professional and very supportive. We were greeted with a Hada upon entering, which was a lovely touch reflecting the hotel's local character, and the Hada itself was of good quality. The ******* ladies were beautiful, warm, and provided excellent service, while the young men were very helpful. Breakfast was also great; even as vegetarians, we found suitable options. Overall, our stay here was excellent. We are very grateful and wish the hotel continued success in its business.