✅ I chose this hotel last minute for a business trip to Australia, and my satisfaction exceeded all expectations. It's conveniently located close to where I needed to be, and I was able to upgrade my room at the front desk for an extra fee. The check-in and check-out processes were very efficient.
✅ The soundproofing in the 'Royal Fireworks Suite' I stayed in this time was excellent, and the room itself was incredibly spacious. The afternoon sun made it feel very bright and cozy, and it even had a super king-size bed (2.2m), which was incredibly soft. The internet speed was fast, the hot water came quickly, and everything I needed was provided. As a business traveler, I was genuinely touched to find such a room.
✅ The hotel has a car park, and there's a large bus station nearby, making it convenient whether you're driving or using public transport. The hotel's other facilities are also quite complete and modern; from the gym to the swimming pool, you can feel the attention to detail. You can enjoy beautiful views from various spots throughout the hotel, and every area was very clean and hygienic, which is something I particularly appreciate. #HighEndHotelsYouHaveToSleepInToUnderstand
Facilities: The hotel facilities are quite new, and the room size is decent. However, the mattress and pillows are too soft, making for an uncomfortable sleep. Many hotels in Macau require check-out before 11 AM the next day, which I'm not a fan of.
Cleanliness: The room was clean and tidy.
Environment: You can take the shuttle bus to Sands Macao. After getting off, it's just a short walk to Artyzen Grand Lapa Macau.
Service: The front desk staff and servers were very warm and generous!
The hotel was very comfortable, and the room was excellent. It was clean, well-maintained, and beautifully decorated. The overall design of the hotel felt spacious and relaxing, making our stay very enjoyable.
Another big plus is the location. Just next to the hotel, there is a place with delicious food at very reasonable prices. We ended up having many of our meals there, which was very convenient.
I would also like to specially mention the doormen at the entrance, Jerald and Abe. Jerald kindly helped us book a taxi using his phone, and thanks to his quick assistance, we were able to make it in time for the 5:00 pm House of Dancing Water show. Abe was very attentive and would quickly come over to help us with our luggage whenever he saw us carrying it.
We truly appreciate their kindness, professionalism, and excellent service, which made our stay even more pleasant.
I chose Sofitel Macau At Ponte 16 primarily to experience the local street life and atmosphere. The old town truly buzzes with a strong sense of community, offering all sorts of local snack stalls, dim sum restaurants, and glimpses into the daily lives of residents. The surrounding area is filled with eateries that have been around for decades, providing a truly comforting and authentic experience.
The location is not really very convenient and it’s not directly connected to most ****** so you’ll have to expect to pay for public transportation mostly. For other hotels, u can usually travel between Macau and Taipa with their shuttle buses for free. For this hotel, the shuttle bus system isn’t very good, the frequency of departure is low and the operating time is limited. The walking route that shows on google maps isn’t quite accurate so be prepared.
The staffs especially the Filipinos ( Mark Spencer ) and the lady in braces were so friendly, helpful, and accommodating. The room is huge and the corridors smells nice. But I don’t like the smell of our room because I don’t smoke. The bed was comfortable. Few meters away, you can take a bus to Macau Immigration when going to HK. Also, walking distance to bus stations ,Grand Lisbon and Senado Square. Excellent location!
I have to give it 5 stars for the service;
**Ambiance:** It's decent, typical of an old 5-star hotel – a bit dated but very clean. There was a slight smell of smoke in the hallway, but the room itself was fine. The room size was quite generous.
**Service:** Excellent. As soon as I arrived, the doorman proactively helped with my luggage and even escorted me to my room after check-in. The same goes for check-out; they proactively asked if I needed to store my luggage. The front desk service, in particular, felt incredibly welcoming.
**Location:** Extremely convenient. You can take a shuttle directly from Grand Lisboa Palace in Taipa to Grand Lisboa (the hotel is right next to Grand Lisboa). Wynn is just across the street, and the Ruins of St. Paul's are about a 1km walk away. The hotel is surrounded by popular tourist spots – so convenient! You can also catch shuttle buses to the Outer Harbour Ferry Terminal directly next to the hotel (other routes are available too).
Grand Lisboa Palace Macau is truly impressive. Although it's a bit far from the Taipa core area, the shuttle bus service is incredibly convenient, and hotel guests even get to skip the line! The ambiance is beyond words – the European palace style is super elegant, and the 'Verdant Paradise' garden is perfect for stunning photos. The rooms are spacious and tastefully decorated, with high-end, thoughtful amenities, including a fully smart bathroom and a complimentary mini-bar. I was able to check in early at 12 PM. Downstairs, there's a shopping mall and a casino. The staff provides meticulous and thoughtful service, and 'The Grand Buffet' is highly recommended! Overall, I'm very satisfied.
This hotel is incredibly convenient for traveling from Hong Kong to Macau. The staff are all so friendly and welcoming, always with a smile. The security guards were also very helpful, assisting with luggage and opening car doors, which made things so much easier for us. I had a wonderful stay this time – it’s my second visit, and I’ll definitely choose this hotel again if I have the chance. There’s a bus stop right outside the hotel, making it super easy to get around. Check-in and check-out were both incredibly quick, which was great when traveling with kids and on a tight schedule. The room was very clean, spacious, and bright, with all the amenities you could need. The hotel environment is also lovely, quiet, and spotless. The breakfast buffet was delicious with a wide variety of options, and it was easy to get to the restaurant from our room. Not only did we enjoy a comfortable stay, but the staff were also so enthusiastic, and the restaurant service staff were very polite. My child accidentally broke a spoon during a meal, and a kind waitress immediately replaced it, even warning us to be careful not to cut ourselves – I felt so bad! Another waiter promptly cleared empty plates during the meal. The attention to detail was exceptional, truly commendable! Thumbs up, it's absolutely great value for money!
The service was fantastic, and the hotel itself is incredibly comfortable and spacious. The location is absolutely unbeatable, right by Fisherman's Wharf and super close to the Outer Harbour Ferry Terminal! Opening the window reveals a breathtaking night view of the Pearl River, with sparkling lights that are just stunning. It's incredibly convenient for sightseeing and shopping. The lobby, with its crystal chandeliers and intricately carved columns, is truly divine – it feels like stepping into an ancient European castle. Every corner shines with exquisite detail, and any photo you take looks like it's from a vintage palace photoshoot.
Very Good
3631 reviews
9.3/10
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GGuest UserThe hotel shuttle is easy to find – just turn right after exiting the airport. Get off at the Studio City stop. To your left is The Celebrity Tower, and to your right is The Star Tower. I checked in at The Celebrity Tower around 4 PM and there was no queue. The staff were very proactive in helping with my luggage. The suite at The Celebrity Tower was incredibly spacious, with a huge bathroom area. The mini-bar was as well-stocked as ever, and I appreciated that the bedside chargers didn't require an adapter. On the ground floor, the Pop Mart store had a full selection of SKULLPANDA figures. Unlike last year, points can no longer be redeemed. Don Quijote is still there, so if you don't want to go to Japan, you can do some shopping at the supermarket. To catch the light rail, turn right from The Celebrity Tower, walk to the end, and go up to the second floor. It's 6 MOP for two stops to Pai Kok, where you'll find plenty of delicious food on Cunha Street.
HHudieFrom December 2nd to 4th, I had a leisure vacation and chose to stay at The Londoner Macao's Grand Suites. The service experience was truly excellent. Check-in is usually at 3:00 PM, and by the time I got to the front desk, it was already past that. The front desk staff informed me that the non-smoking area still needed a bit more time as housekeeping wasn't finished yet, and Deluxe King rooms were in high demand. They offered to upgrade me to a suite and first asked if I minded being a bit further from the elevator. I said I didn't, and they immediately processed the upgrade to a suite. I was able to move into the room right away, and I was very happy with it. For my first night, the mini-bar drinks and snacks were complimentary, which was a thoughtful touch. I was quite hungry and didn't want to go out, so this considerate gesture was perfect. After a two-and-a-half-hour drive and crossing the Hengqin border, I was exhausted and needed to rest, and this really made things convenient for me at that moment. I was very satisfied with the hotel service – that's the first point.
Secondly, when I checked out on December 4th at noon, I called for a bellboy to help with some luggage. He arrived even quicker than expected, with a genuine smile. He introduced himself as Koenig and said, 'Ma'am, I'm here to assist you with everything.' He was polite and spoke in a very friendly tone. Such a bellboy leaves an excellent impression; he was truly courteous. It's clear the hotel's training program is very effective. Koenig was absolutely a professionally trained hotel staff member, with every action being perfectly executed. He proactively asked about my stay and if I was satisfied with the hotel, and if everything was convenient. His proactive communication with guests shows how much he cares about their experience, which is an excellent quality. Hotels really need frontline staff like this to get feedback on guests' experiences. This has already given me a good reason to choose The Londoner Macao's Grand Suites again for my next stay. I hope the hotel continues to offer more pleasant surprises to its guests. 💁🖐🌹🌹
HHulideyichuhexunlianWe requested a smoking room, but there was hardly any lingering smell, which was great. We stayed on the 17th floor, and the breakfast included a fantastic lobster buffet – truly all-you-can-eat! Downstairs, you can go shopping, and it's quite close to Wynn Palace. To get to Senado Square, there's no shuttle, so you'll need to take a taxi or other transportation. We paid 80 MOP for a taxi there. On the way back, we took a shuttle to another hotel and then walked the rest of the way. Overall, the breakfast offers much better value for money than the local cha chaan tengs, so it's definitely worth trying.
AAnonymous UserGrand Lisboa Palace Macau is truly impressive. Although it's a bit far from the Taipa core area, the shuttle bus service is incredibly convenient, and hotel guests even get to skip the line! The ambiance is beyond words – the European palace style is super elegant, and the 'Verdant Paradise' garden is perfect for stunning photos. The rooms are spacious and tastefully decorated, with high-end, thoughtful amenities, including a fully smart bathroom and a complimentary mini-bar. I was able to check in early at 12 PM. Downstairs, there's a shopping mall and a casino. The staff provides meticulous and thoughtful service, and 'The Grand Buffet' is highly recommended! Overall, I'm very satisfied.
YYaoyaoduyaodeyaoLocation: It's just one light rail stop from the airport (you can buy tickets at the window using WeChat Pay or Alipay). From the hotel, you can walk through City of Dreams to reach The Londoner, MGM, Wynn Palace, The Venetian, and other key attractions.
Ambiance: The room lighting is warm and inviting, it's clean, and the layout is well-designed. It features double sinks, a separate wet and dry area, and even bath salts are provided.
Service: From check-in to check-out, the service was consistently proactive, enthusiastic, polite, and efficient. A big thank you to the two ladies who checked me in (their names are in the picture) – they introduced all the room facilities and explained the most convenient routes for getting around nearby. The gentleman at check-out also proactively asked if I needed to store my luggage, where I was going, and which bus to take, which made me, as a first-time visitor, feel very much at ease.
GGuest UserThe location is not really very convenient and it’s not directly connected to most ****** so you’ll have to expect to pay for public transportation mostly. For other hotels, u can usually travel between Macau and Taipa with their shuttle buses for free. For this hotel, the shuttle bus system isn’t very good, the frequency of departure is low and the operating time is limited. The walking route that shows on google maps isn’t quite accurate so be prepared.
DD0311****The room was relatively new, but the layout wasn't very practical. The lighting was dim and couldn't be adjusted. While it's advertised as a movie-themed hotel, beyond a few decorative touches, there wasn't much of a cinematic feel. The elevator was incredibly slow, especially in the mornings when only one was operating, leading to long waits. There's a DONKI downstairs with a good selection of small items, but other shopping and dining options in the area are limited. The overall atmosphere was quite bland, and it's also a bit far from other hotels. My experience was just so-so.
HHing keungIt has been over 5 years not stay in this hotel. This time made me not much excited. Regards the room service, there are only 2 bottles of water provided and it's much behind others. the saunna room still keeps same and it's the only point I forcast. Unfortunately, there still no wet towel provided, no slipper provided, the good thing is not much people use the room. the view is nice and this is the selling point.
I might not stay again unless the room rate is attractively.
Ttaka0012✅ I chose this hotel last minute for a business trip to Australia, and my satisfaction exceeded all expectations. It's conveniently located close to where I needed to be, and I was able to upgrade my room at the front desk for an extra fee. The check-in and check-out processes were very efficient.
✅ The soundproofing in the 'Royal Fireworks Suite' I stayed in this time was excellent, and the room itself was incredibly spacious. The afternoon sun made it feel very bright and cozy, and it even had a super king-size bed (2.2m), which was incredibly soft. The internet speed was fast, the hot water came quickly, and everything I needed was provided. As a business traveler, I was genuinely touched to find such a room.
✅ The hotel has a car park, and there's a large bus station nearby, making it convenient whether you're driving or using public transport. The hotel's other facilities are also quite complete and modern; from the gym to the swimming pool, you can feel the attention to detail. You can enjoy beautiful views from various spots throughout the hotel, and every area was very clean and hygienic, which is something I particularly appreciate. #HighEndHotelsYouHaveToSleepInToUnderstand
TTokyo girlThe staffs especially the Filipinos ( Mark Spencer ) and the lady in braces were so friendly, helpful, and accommodating. The room is huge and the corridors smells nice. But I don’t like the smell of our room because I don’t smoke. The bed was comfortable. Few meters away, you can take a bus to Macau Immigration when going to HK. Also, walking distance to bus stations ,Grand Lisbon and Senado Square. Excellent location!
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