5-Star Hotels in Macau, China

This is my second stay at The Londoner Macao, the first being in October 2025. Last time, I stayed in the Suites by Parisian building, but now you can only book the Bond building through Ctrip. The downside of the Bond building is that it's further from the central area and the views are mediocre, you can't see the Eiffel Tower. The room size is moderate, not particularly large, so those who prefer spacious rooms might find it a bit cramped. The minibar was empty, and the toiletries are no longer BYREDO. Now for the positives: the hotel was newly renovated in 2025, and the decor and quality are excellent. The furniture and facilities are very new, the slippers are incredibly thick, and they provide plenty of complimentary bottled water, I believe it was 6 bottles. There are two outdoor pools, one on the 4th floor and one on the 8th floor, and you get a complimentary drink when you enter the pool area. The hotel service is good; checking in on a Sunday took less than 30 minutes, and our luggage was delivered to the room beforehand. It's definitely worth trying for those who haven't stayed here before!

My kids absolutely loved this hotel! The lobby instantly caught their eye with its Disney-themed decor, and there was free popcorn to enjoy. Due to the holiday, check-in wasn't super quick, but the service was incredibly thorough. Our room was on a high floor, so you definitely need to pay attention to which elevator you're taking. The hotel's amenities are all-inclusive: a swimming pool, a paid water park, a paid indoor playground, an arcade, a shopping arcade, and a snack street – they have everything you could possibly want. We especially loved the Japanese brand Don Quijote; it was a shopping spree for both adults and kids, so much fun to browse! If you want to go to The Venetian, you just walk out of the hotel lobby, cross the road, and you're at The Parisian Macao. You can also get to The Venetian and The Londoner from the hotel's second-floor walkway, which is incredibly convenient. Eating, exploring, and shopping – you can do it all in one place. Highly recommended! The hotel also offers complimentary shuttle buses to the ferry terminal and airport every half hour, which is super convenient. I definitely recommend it.

Location: At first, I thought it was a bit inconvenient to get to the Galaxy hotel complex, as I had to take a shuttle bus or walk around the roundabout and cross the road. However, I got used to it later, and it was fine. The Grand Resort Deck at Galaxy is perfect for families with young children, and it's very convenient to take the light rail to the airport. It's also very close to Rua do Cunha and The Parisian/The Londoner – either a short taxi ride (minimum fare) or a 15-20 minute walk. For concerts at the Galaxy Arena, this hotel is incredibly convenient; you can just walk through the internal access with your room key, and the security checks are separate with no queues. Facilities: The room size isn't huge, and the twin beds are 1.2m, but the bathroom facilities are new and very convenient. The mattress and linen are also very comfortable. The hotel lounge offers free snacks and drinks, and during happy hour, alcoholic beverages are available. The 24-hour gym is large and spacious, and the indoor swimming pool has a comfortable water temperature. Service: This is definitely the most commendable aspect of this hotel. You hardly see any staff, yet every morning and evening, you feel the hotel's meticulous service. Every day, when I returned after going out, I found a perfectly cleaned room. After dinner, the staff had already arranged turn-down service and a different thoughtful small gift each night. Every piece of equipment in the gym was equipped with clean water and rolled towels. Calling the front desk always resulted in an immediate response, and the operator would accurately address me by my last name. These details, which can't be captured in photos, truly add a lot of value. I will likely return next time. Oh, and by the way, last night I unexpectedly enjoyed The Parisian's drone show from my room – a delightful surprise!

Excellent value for money! The hotel is beautiful, and the service is top-notch, especially Johnny.NG who was incredibly patient and thoroughly explained all the hotel amenities and services. A big thank you also to Harry for upgrading us to a family room, which made our three-day, two-night holiday with our child absolutely wonderful! The hotel's water park and swimming pool are also gorgeous, and our child had an amazing time there!

The guest rooms are spacious and airy, providing a comfortable stay. The hotel is ideally located in the city center with excellent transport links; there are plenty of taxis, but be mindful of the pick-up spots. It's incredibly convenient for getting around, making travel very efficient, and there are beautiful views to enjoy during evening strolls nearby. Special thanks to the Trip.com concierge for their care. Although I couldn't get a high-floor room (I was hoping for something quieter), which was a bit of a shame, this will still be my first choice for my next stay!

The room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!

The room was clean and tidy, and the transportation was convenient, with a shuttle bus regularly picking up guests right outside. The pool was nice and not too crowded, though a bit small. The buffet breakfast didn't offer many Chinese options and was pretty standard; for the price, it wasn't great value for money. Overall, the stay was good, but a minor drawback was that there was no car to pick us up at the border gate. We had to take a shuttle bus from the border gate to Galaxy and then a taxi to the hotel.

I booked for three nights and was upgraded to the extraordinary suite, and the service was excellent! I brought insect repellent sachets because I was worried about bugs. I used them for the first two nights without issue, but I got careless on the third night. Around 6 or 7 AM, I felt an uncomfortable itch on my legs. When I turned on the light, I saw they were covered in bites. I called the front desk, and they handled it very proactively with a great attitude. However, I didn't dare stay another night and quickly checked out to move to another hotel. The hotel later called to say they had an exterminator come in and found no bugs, offering to provide a certificate. I'm giving five stars because I truly feel the service and amenities are very much worth it! I hope this doesn't happen again in the future!

Wonderful hotel!!! A perfect escape from the busy city - quiet, green, with its own beach and amazing swimming pool. The room was spacious, very clean and comfortable. The staff was exceptionally friendly and helpful, true 5-star service. Breakfast was delicious with a great variety. Highly recommended and I will definitely come back!

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.