**⭐⭐⭐⭐⭐ Exceptional Stay – Highly Recommend!**
My recent stay at Altira was absolutely fantastic. The moment I arrived, I was greeted by warm, professional staff named Celine who made check-in seamless, same as my check-out process with Stephen. Thank you to both of you.
The room was spacious and beautifully designed with Macau view. The pool was top-notch, the male and female staff were friendly and accommodating (26 May, around 7pm-8pm) and I loved the complimentary drinks on the mini bar in our room (2903), free softdrinks and beers. The hotel location is perfect also with easy access to attractions like Old Taipa Village, to Cotai central, Nova mall and transportation.
Overall, Altira exceeded my expectations in every way. Whether you're traveling for business or leisure, the hotel delivers five-star service and comfort. I can’t wait to return! :)
This hotel is located at a very convenient location.
But overall experience is just average because of the following main reasons:
1) check-in: the check-in area is crowded, no queue-up line for check-in/out customers and the whole area just looks chaos.
When i tried to seek help, one of the staff directed me to a vacant line and when we came in front of the check-in counter, the staff was writing some sort of notes at a post card or something and didn’t greet us or even gave proper response to us. She looked at us for 1 second and carried on her writing task. We have no clue but just stood up there in front of the check-in counter and wait for the staff to acknowledge us. It was until I slightly raised my voice at her telling her I was waiting for her to finish the writing and help us to check-in, she notified I was a little bit angry and dropped her pen and took care of us!!! Shame that this famous hotel has this kind of training for staff!!!
2) Swimming pool: the swimming pool (at Bond Tower 2) is good and the staff were all very helpful. But what I suggest for the management is to include some sort of bar/snack facilities (like a small bar or something) at the pool side. It would be a nice and marvellous and chilled experience to have some cocktails or cold drinks sitting at such beautiful pool benches and sitting areas.
3) Hotel Bar: I was told that the Bard Bar was chosen to be one of the top 50 Asian bar and I have had the experience to go for a glass of cocktails with my wife after dinner. We are astonished by the “atmosphere” and “vibe” there…….. To be honest, the bar was beautifully decorated and the staff were all good and helpful. I don’t know if there was any propaganda or marketing or promotion issues, we arrived at the bar at around 9:30pm and left at around 11:30pm, we were the only customers there for the night!!! I think the management should do something on the promotion/propaganda as the place is such a nice place for hotel guests. Nice place, nice staff!!!
4) Check-out: we all understand that the normal check-out time was 12pm, however, I think it will be a definitely “turn-off” when you received a call from staff politely asking if I need an extension of stay (actually a relatively “polite” phrase for “sir, times up, you have to leave now…”) at 12:15pm!!!
We had lots of experience over premium / luxury hotels and we both consider that 30 mins grace period is a “norm” and relatively appropriate period for customers to understand they are running over-time…… Frankly speaking, no offence as they did nothing wrong but we both suggest 30 mins a relatively better time period.
Having expressed the above negative comments, we both want to shout out some good points of Londoner hotel. We were offered an upgrade promotion to Charles Suite at a rate of MOP500.
And I must tell everybody that the cleanliness and tidiness of the room is superb, one of the best we’ve experienced.
Thank you
This was a such amazing stay! The room was incredible and the staff were more than we would have ever expected. We felt like princesses! The quality of everything in the room and incredible people that work there all make it such a special stay. Highly recommend.
As a solo traveller, I am satisfied with the courteous and attentive service provided by members of the staff in Four Seasons. They assisted me and gave me practical suggestions cordially. They asked for my comments and followed without delay. They gave me feed back as soon as possible.
The various international cuisines provided in the morning breakfast were unique and attractive. I was exhilarated to see the Teppanyaki ice cream 😍! I ordered one with my own choice of toppings, yum!
If you have a sweet tooth, you will be gratified to see various desserts provided.
Moreover, a waiter from time to time came to our tables and surprised dinners with limited unique, skillfully crafted dim sums.
As a female traveller, the hygiene in the toilet in my room is a vital concern. I was satisfied to find the second roll of toilet paper covered with a decent cover so that it would not be contaminated in exposure to the toilet.
Apart from the towels placed outside the bathroom/ bath tub, it was thoughtful that towels were placed beside the beds. It will be more comfortable n healthy to dry feet thoroughly before going to bed.
Surely, the view, the decorations, the seasonal flower arrangements and the facilities in this renowned prestigious hotel were impeccable as I expected.
I, Mr Han Aik Juan, is the booker for both our room-stay at St. Regis Macao.
We try check-in at 1500LT and was only given 1 ready room and the other room need to wait for 1 hr, need cleaning, and they will pass the key to us in the other room.
Was told to put a deposit of $3000 for our room with our credit card and will return if all clear when check out.
Waited in our room for 2 hrs later, no key given, so made a way to reception, asked why the other room not ready, then they checked and room was cleaned hour ago, and key was not deliver to us, wasted our time waiting in the room.
On checking out, no additional charges, we asked for our deposit to be cancel, was told that the $3000 been booked and will ONLY be return to us abt 3 weeks later. This rule was not make out to us when we check in! HOW ARE WE TO MONITOR THAT THE AMOUNT TO BE RETURN TO US??? Also any claim against us, how are we to answer it??
Please assist to feedback our comment to them.
B Rgds, Mr Han Aik Juan
I was truly delighted that the staff remembered me from my last visit, which was a few years ago. Appreciate his upgrade and welcome drink and a thumbs up for his service.
The only regret is my forgetfulness, and I could not recall his name. Nonetheless, I am still writing to congratulate the hotel for having a duty manager like him.
We had a fabulous time at the Londoner Macau. On the first night, we had a medical emergency and had to call a doctor in. Mr Colin , manager- guest relations was very prompt and had the doctor at our doorstep within a few moments. Everything was managed extremely well and professionally.
The service at the hotel is exceptional. The decor of the rooms is very contemporary and modern. The breakfast buffet is sumptuous and had a wide variety.
Overall a very enjoyable stay and I would definitely book another stay at the Londoner in the future.
Many many thanks to all the staff who did their utmost to make us feel good during our stay. Everything was really perfect, from check-in to checkout. The room was spacious and well decorated for our anniversary. We particularly liked their bar and the concept they developed for cocktails. The heated pool is beautiful, but the view is a bit obscured by the hotel building on the side.
It was beyond expectation and satisfying. The hotel hardware is luxurious and exquisite, clean and sanitary. The software service is even more satisfactory, and the butler service system is particularly considerate. From the moment I checked in, a butler was always available to provide considerate service. I had already added my contact information before I checked in. They added a bed for us as requested and gave us a lot of desserts. The bouquet of flowers to welcome us was also very pleasing. I would like to thank the butler Ken Zhang for his attentive and considerate service, and also thank the butler Lucas Lu for his enthusiastic company. I will definitely stay here again next time I come to Macau.
Great service, the staffs were super friendly and Helpful. Thank you for the surprise arrangement for our 12th anniversary. The location was convenient as linked to Macao LRT. Thanks again for giving us a wonderful memories
Very Good
4939 reviews
9.2/10
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9.4/10
Outstanding
SS.T.T.Highly recommended
The room is big, bright, beautiful and clean.
The mini bar had lots of variety of drinks.
The dressing gown was so soft and comfy, sleeper were comfy too.
Definitely will come back to stay again .
WWILONThis hotel is located at a very convenient location.
But overall experience is just average because of the following main reasons:
1) check-in: the check-in area is crowded, no queue-up line for check-in/out customers and the whole area just looks chaos.
When i tried to seek help, one of the staff directed me to a vacant line and when we came in front of the check-in counter, the staff was writing some sort of notes at a post card or something and didn’t greet us or even gave proper response to us. She looked at us for 1 second and carried on her writing task. We have no clue but just stood up there in front of the check-in counter and wait for the staff to acknowledge us. It was until I slightly raised my voice at her telling her I was waiting for her to finish the writing and help us to check-in, she notified I was a little bit angry and dropped her pen and took care of us!!! Shame that this famous hotel has this kind of training for staff!!!
2) Swimming pool: the swimming pool (at Bond Tower 2) is good and the staff were all very helpful. But what I suggest for the management is to include some sort of bar/snack facilities (like a small bar or something) at the pool side. It would be a nice and marvellous and chilled experience to have some cocktails or cold drinks sitting at such beautiful pool benches and sitting areas.
3) Hotel Bar: I was told that the Bard Bar was chosen to be one of the top 50 Asian bar and I have had the experience to go for a glass of cocktails with my wife after dinner. We are astonished by the “atmosphere” and “vibe” there…….. To be honest, the bar was beautifully decorated and the staff were all good and helpful. I don’t know if there was any propaganda or marketing or promotion issues, we arrived at the bar at around 9:30pm and left at around 11:30pm, we were the only customers there for the night!!! I think the management should do something on the promotion/propaganda as the place is such a nice place for hotel guests. Nice place, nice staff!!!
4) Check-out: we all understand that the normal check-out time was 12pm, however, I think it will be a definitely “turn-off” when you received a call from staff politely asking if I need an extension of stay (actually a relatively “polite” phrase for “sir, times up, you have to leave now…”) at 12:15pm!!!
We had lots of experience over premium / luxury hotels and we both consider that 30 mins grace period is a “norm” and relatively appropriate period for customers to understand they are running over-time…… Frankly speaking, no offence as they did nothing wrong but we both suggest 30 mins a relatively better time period.
Having expressed the above negative comments, we both want to shout out some good points of Londoner hotel. We were offered an upgrade promotion to Charles Suite at a rate of MOP500.
And I must tell everybody that the cleanliness and tidiness of the room is superb, one of the best we’ve experienced.
Thank you
EEd WongThe family had a wonderful stay at the Parisian. It's super convenient, and had an amazing swimming pool and playhouse (both indoor and outdoor) for children to play in. They upgraded our room to one facing the Eiffel Tower and it was a gorgeous view indeed. Would definitely stay again.
GGuest UserPros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
RRBMNTZAbsolutely a top notch hotel. The rooms are very comfortable and complete. Huge bathroom, including a Japanese toilet. Shower has standard shower head and rain head. The matras on the king size bed is comfortable and firm. Fresh water, coffee and tea are free, the mini bar has more options to fulfill your needs. The breakfast has a wide variety of options: all of the world’s kitchens are present. Fresh and delicious. Enough restaurants around, huge water park, cinema, spa and shops. Enough facilities to also give your children a good time.
TTravelwithmandyClean, comfy hotel with friendly staff. There is Lafayette below the hotel with some restaurants, movie theatre and a supermarket in the basement.
No chance to use the facilities so cannot comment on that.
The room was nice with a nice view. Although I did not take pictures of my room, the photos you see on the website does match what you get. I would stay there again.
MMel HeytsyuRoom is spacious and clean Location is okay its near grand lisboa within 5-15 mins walk and maybe 20mins walk in senado square. Front desk is friendly and accomodating. However staff in pool area doesnt speak much in english and we encounter unpleasant service in swimming pool area,staff prioritize what they called “ the Regular chinese old woman” that always goes there and she acted like she own the swimming pool and staff there gather in a corner talking pointing and looking at us and we know theyre talking about us and as we make ourselves enter in the swimming pool.like we have a common sense and know what we are doing and we are just on the side of the pool and they keep on like bothering us that we should be just on the other side when we are just on the corner minding our own business coz that old woman feel entittled and thinks that she owns the place! It make us feel bothered instead of being relaxed swimming we felt unwelcomed. We ended up getting pissed and left and we go to the shower room and we just touch a towel and one old woman again get angry out of nowhere and says not to touch the towels and she asked if we are from philippines and said we must needed to be assisted and not to touch things.We just entered the shower room for like 10 seconds and ended up having this heated argument with the rude lady and the staffs just keeps on yapping to each other with their language instead of settling the misunderstanding between us and the old lady . not leaving us like we didnt exists.before we enter one kind staff said we can take towels in that shelves and later on the staff explains that those old chinese rude womans are regular there and we just need to let their rudness slide not sure if the hotel tolerate this kind of guests behavior. We got offended as first timers to checked-in to your hotel and your so called “regular”makes your guests feel uncomfortable and unwelcome and ruined our experience instead of having a good one. They obviously can be defined as “Racist”.
AAnonymous UserHuge rooms with huge beds. Everything is available upon calling room service. They r generous with their bottled water and will bring cables and pillows when requested. The hotel had a Qube kids club where my kids had a lot of fun. Convenient with free shuttle services. Wish the hotel pillows weren’t so soft, technically no neck support for sleep at all. We enjoyed team labs super nature in the Venetian hotel.
Aaxxvxxn**⭐⭐⭐⭐⭐ Exceptional Stay – Highly Recommend!**
My recent stay at Altira was absolutely fantastic. The moment I arrived, I was greeted by warm, professional staff named Celine who made check-in seamless, same as my check-out process with Stephen. Thank you to both of you.
The room was spacious and beautifully designed with Macau view. The pool was top-notch, the male and female staff were friendly and accommodating (26 May, around 7pm-8pm) and I loved the complimentary drinks on the mini bar in our room (2903), free softdrinks and beers. The hotel location is perfect also with easy access to attractions like Old Taipa Village, to Cotai central, Nova mall and transportation.
Overall, Altira exceeded my expectations in every way. Whether you're traveling for business or leisure, the hotel delivers five-star service and comfort. I can’t wait to return! :)
GGuest UserThis is my birthday trip to Macau with my wife, we struggled to choose which hotel to stay around this area, in the end we decided to stay here and found out it was totally worth it! By stepping in the hotel Mr Patrick directly helped us by taking our luggage and took us to the reception, Ms Carol who helped us check in was super nice and professional, Ms Jacey walked us to our hotel room and did a nice tour, then we met Delfin and Nelson amazing house keeping team! The birthday decoration was surprising and the amenities was really good. Hotel Nuwa will always be my first choice and highly recommend to my friends and families! Special thanks to all the staff!
Also the location is super convenient.
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