This was our second time. Staying at this hotel.the room was OK.heating system was not great in the room.has for the shower room. It was freezing. Little towel warmer giving very little heat.has for shower, there was very warm water coming out. We had to boil the little kettle to wash with.im very disappointed in my second visit.i won't be going back again. Shame because I liked the hotel
Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
All over good but, restaurant food is not very nice and have not get the room which i booked online . I have payed for balcony room which have a sea view as well but ended up staying in a normal delux room. Washroom doesn’t have good supply of water.
Disappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with all the amenities I needed. The staff were friendly, professional, and always willing to help, which really made the experience enjoyable.
The location was very convenient, close to major attractions and transportation. I also appreciated the peaceful atmosphere, which made it easy to relax after a long day. Check-in and check-out were smooth and efficient.
Overall, this hotel offers excellent value for money, and I would definitely stay here again and recommend it to others.
Wonderful last minute local getaway for a couple. Incredible spa facilities and lovely comfortable room. Breakfast was super and service was wonderful!
Great hotel .large well equipped rooms . A bath in shower. Had 2 fans.ironn hairdryer and a fridge. 2 double beds in room. Plenty of tea and coffees. Large open reception area and reasonably priced restaurant. Great pool . jacuzzi.steam room and sauna with free towels.hotel was clean and tidy . Staff were friendly
siamo stati accolti in maniera egregia, siamo stati aiutati nel corso del nostro soggiorno. la struttura è molto bella, la camera spaziosa e funzionale. insomma una struttura da consigliare
Great hotel .large well equipped rooms . A bath in shower. Had 2 fans.ironn hairdryer and a fridge. 2 double beds in room. Plenty of tea and coffees. Large open reception area and reasonably priced restaurant. Great pool . jacuzzi.steam room and sauna with free towels.hotel was clean and tidy . Staff were friendly
Perfect sized room, lovely set up, the hotel itself is huge and so well presented. Gorgeous swimming pool. Lots of places to sit down and eat if you would like too. There is a gym and a spa also (we didn't use these but we know they are there) there are phones in the rooms so you can order room service if you wish. The staff knocked on our door on the second evening and asked if we would like any refills on teabags coffee or sugar or any fresh towels. So well mannered and polite. Just an over all lovely place to go and its literally beside Brands Hatch where we needed to be. Cannot fault this place..
The hotel is a bit dated but for the price we paid, it was good value. In terms of location, it was great for us as we were guests at a wedding at Leeds Castle and this hotel was literally around the corner. Staff were friendly and helpful. We did not use the leisure centre, but was told by family that it was really nice, especially the swimming pool. Regarding the room, as soon as you walk in you can smell the drains in the bathroom which is by the door but it's not that bad that you can smell it in the room. We had a family room which was large and had a king and two singles. The room was ok regarding cleanliness, some missed areas and dead insects which may have flown in through the big windows. Breakfast was nice with a decent selection of food and good choice of drinks which was needed after a hot weekend. Overall we are pleased with our stay and would recommend it.
This is a lovely hotel with extremely spacious rooms and en suites. The Orangerie dining room has a lovely outlook onto the peaceful grounds. Although we didn't have an evening meal there, we did enjoy the breakfast. The staff were extremely accommodating with our delightful little son/grandson of ten months and deserve praise for their hospitality. We were there for a wedding at the nearby Beacon Hotel (four minute drive or 20 minite walk with a pram) so it was incredibly convenient. As its a spa hotel, I felt obliged (!) to have a wonderful massage which although £110 was well worth it! A 20 minute walk takes you to the charming Pantiles area of Tonbridge Wells which had lots of eateries and was very unusual - quite unexpected. Everything about the hotel was great value. It could do with slightly updating in decor but I wouldn't hesitate to stay there again.
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