Posted on Feb 11, 2026|Deluxe Twin Room
Guest User*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
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Price per night from:CAD 140
Posted on Mar 9, 2026|Deluxe Twin Room
Guest UserExcellent stay overall. The hotel offers a beautiful environment, attentive service, and a very welcoming atmosphere. The staff were consistently friendly and professional, making the experience comfortable and relaxing. A wonderful example of warm Indian hospitality. Highly recommended. 😊
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Price per night from:CAD 140
Posted on Feb 22, 2026
Guest User
I'm sure this hotel was beautiful back in its heyday, but clearly has not been renovated in decades. I would NOT stay here again.
Top complaint: WiFi did not work the 3 days/nights that I stayed at the hotel and the staff was completely unhelpful in resolving this issue. This is *unacceptable* for business travelers and was a huge inconvenience.
Medium complaint: The gym is far too small for a hotel with hundreds of guests. There was also only one yoga mat which had to be shared amongst many sweaty exercisers.
Minor complaints: The rooms smell strange, the room decor is quite old-fashioned, and the bars of soap are very poor quality (and fluorescent green).
Positives: The outdoor garden is lovely and the freshly made masala dosas at breakfast were tasty.
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Price per night from:CAD 109
Posted on Jul 3, 2026|Standard Room
DpreddyHey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future.
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Price per night from:CAD 127
Posted on Jun 13, 2026
dakenimThis is the best hotel in New Delhi, a 5-star property with excellent location, cleanliness, and room conditions. The deposit is 10,000 rupees, so make sure to bring your card.
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Price per night from:CAD 252
Posted on Jun 5, 2026
Praki7WelcomHotel Dwarka continues to be my preferred transit hotel whenever I travel through Delhi. The comfortable rooms, cozy beds, convenient location and consistently warm hospitality make every stay effortless and enjoyable.
As a returning guest, I was pleased to see the launch of Del-One and wish the team every success with this exciting new concept. While I do find myself missing the extensive breakfast spread and familiar atmosphere of Pavilion, I look forward to seeing Del-One evolve and establish its own identity.
A special thank you to the team for always making me feel welcome and at home. It's the thoughtful service and genuine hospitality that keep me coming back year after year.
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Price per night from:CAD 96
Posted on Jul 28, 2026|Superior Room With 1 KING Bed
けんちゃん(青団団長)The hotel is certainly clean, and the staff are polite. However, at this price, I was surprised there wasn't even a private bathroom. The fact that Wi-Fi required free member registration was also inconvenient. The buffet was luxurious with a wide variety of dishes, but the variations were all Indian cuisine. There were breads, but no rice, just curries and naan. Since there were croissants and bacon, Western food wasn't an issue. Also, the laundry service is absolutely not recommended. They didn't tell me the price beforehand, and I was charged 4000 yen when it was done. The phone service was also poor. It's a good hotel, but for this price, I feel there should be more services. As it was my first time in India, I don't know the standard, but perhaps this is normal for India?
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Price per night from:CAD 140
Posted on Mar 12, 2026|Executive King Room Non smoking
Guest User
I requested a non-smoking room, but was given a smoking room. There was a clear smell of smoke upon entering, and an ashtray with matches was on the table. Since I arrived late at night, I couldn't be bothered to switch rooms. The location is excellent, which is a significant plus.
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Price per night from:CAD 148
Posted on Dec 4, 2019
萌妈The exterior looks very high-end, but the facilities inside are really quite old. It feels like at least 20 years. The space in the room is relatively large, but many of the things in it are old and old. The temperature is only a little bit in the hour and the breakfast is quite average, but it is estimated that local Indians will like it
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Price per night from:CAD 171
Posted on Jan 5, 2026
Guest User
This property has an excellent location with close proximity to shopping, dining & tourism. Restaurant has great food selection (buffet with many cook to order stations). Chef Nazir is great & extremly accommodating to special request overall wonderful service. Staff in all areas is well trained & shows 1st class hospitality. Only re commendation is to fix the glass doors of the bathrooms in the rooms. They have big gaps leading to lack of privacy. This should be on a priority list for the hotel management to address.
Overall a great hotel!
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Price per night from:CAD 144