Posted on Feb 11, 2026
Guest User
*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
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Price per night from:AED 301
Posted on Feb 4, 2025
Guest User
Hotel Luxe Manor lives up to its name, offering a blend of convenience and luxury that makes it a fantastic choice for travelers seeking a comfortable stay close to the airport. While the proximity is a major selling point, it's the quality of the hotel itself that elevates the experience beyond just a convenient location.
What I Loved:
Location, Location, Location: This is the obvious winner. Being minutes from the airport, it's ideal for early morning departures or late-night arrivals. The convenience factor alone alleviates a lot of travel stress.
Luxurious Ambiance: Stepping inside, you're transported to a world of elegance and sophistication. The decor is tasteful and modern, creating a calming and inviting atmosphere. This isn't your typical sterile airport hotel.
Exceptional Service: The staff are consistently attentive, friendly, and helpful. From check-in to check-out, they went above and beyond to ensure a smooth and enjoyable stay. Concierge services were particularly useful in navigating transportation and local attractions.
Comfortable and Well-Appointed Rooms: The rooms are spacious, beautifully decorated, and impeccably clean. The beds are incredibly comfortable, guaranteeing a good night's sleep after a long journey. Thoughtful touches like high-quality toiletries and a well-stocked minibar added to the luxurious feel.
Excellent Amenities: The hotel boasts a range of amenities, including a well-equipped gym, a refreshing pool, and a relaxing spa. The on-site restaurant offered a delicious and diverse menu, with options for both quick bites and more formal dining.
Potential Drawbacks:
Price Point: As a luxury hotel, Hotel Luxe Manor comes with a higher price tag. However, the quality and convenience arguably justify the cost, especially for those prioritizing comfort and convenience.
Noise (Potentially): While well-insulated, some guests might be sensitive to occasional airport noise. Requesting a room on a higher floor or facing away from the airport can help mitigate this.
Limited ”Local” Experience: Being so close to the airport, you might not get a strong sense of the local culture. However, the hotel's concierge can assist in arranging day trips and excursions.
Overall:
Hotel Luxe Manor is a fantastic choice for travelers seeking a luxurious and convenient airport hotel. The combination of its prime location, elegant ambiance, exceptional service, and comfortable accommodations makes it a standout option. While the price point may be higher than other airport hotels, the added value and stress-free experience are well worth the investment. I highly recommend Hotel Luxe Manor for anyone looking to start or end their journey in style and comfort.
Rating: 4.5 out of 5 stars.
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Price per night from:AED 48
Posted on Dec 21, 2025
Guest User
The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.
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Price per night from:AED 171
Posted on Jul 3, 2026
DpreddyHey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future.
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Price per night from:AED 311
Posted on Aug 22, 2025
Guest UserThe Taj Mahal Delhi is a beautiful hotel with splendid decor and an old school ambience. However, some of the underlying cost cutting is noticeable.
The breakfast buffet for example is anything but - with a handful of items such as bread and rudimentary cereal laid out but anything substantial needs to be ordered and it arrives in due time in small portions. It's awkward to know how many times can one order in the circumstances.
Another example occured when I changed some currency at the hotel. I expected the rate to be bad and it was, but this was not an issue. I am happy to pay for luxury and convenience. However, what irked me slightly was when the staff explained that there was no change so she couldn't give me 60 INR. It's a very small amount but I felt it was a liberty - imagine offering currency exchange at an exorbitant rate but you don't have currency.
Other than that we had a good stay. The pool was stunning as was my beautiful club suite. It was a very generous size and beautifully designed with views over the pool and Delhi beyond - a real oasis in noisy and bustling Delhi.
The club lounge is ok but not really worth paying for - the timings for high tea etc are so inconvenient that you won't be able to use them.
Overall, this was still a good stay and probably the best hotel for the price in this part of town.
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Price per night from:AED 960
Posted on May 18, 2026
Guest UserVery good hotel. Excellent staff. We had breakfast and dinner included. The dinner food was a bit spicy, but the hotel staff noticed this and kindly offered to prepare us more European-style, non-spicy dishes. So, no one will go hungry at this hotel, that's for sure.
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Price per night from:AED 217
Posted on Apr 5, 2026
GULREZ SADIQ HUSSIAN SHAPOO
From the moment of arrival, the hospitality was truly outstanding. The team ensured a smooth and efficient check-in, reflecting a high level of professionalism and attention to detail. Throughout my stay, the staff remained courteous, responsive, and genuinely committed to guest satisfaction. The rooms were impeccably clean, well-maintained, and designed with a modern and elegant touch, offering both comfort and functionality. The dining experience was excellent. The food was not only delicious but also offered a wide variety of choices, catering to different tastes and preferences. Every meal reflected quality and care in preparation.Its prime location in Aerocity, close to the airport, adds significant value, especially for travelers seeking convenience and accessibility.
Overall, Novotel New Delhi Aerocity delivers a refined hospitality experience with exceptional service standards. I truly appreciate the efforts of the entire team and look forward to returning in the future.
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Price per night from:AED 287
Posted on Nov 15, 2025|Executive King Room Non smoking
Guest UserRoom
Very clean! Bed and pillows are comfortable. I chose one that’s far away from the lift, and on high floor with a city view. It was very quiet, and nice natural light!
Shower and toilet were very clean. Strong powerful shower with very hot water available.
Amenities
Impressive that there’s a cafe that’s opened 24/7 downstairs that serves coffee, pastries and cakes. Gave a very good option in the middle of the night, and early morning should you need to grab something fast for an early morning flight. The coffee was good.
Lovely swimming pool, meant to try it out.
Location
Excellent location only about 7 mins walk from the main shopping complex and restaurants. Very decent restaurants available there and the food court provides wide variety. I tried out a restaurant this time and it was lovely.
Service
House keeping - was very good. Early evening the team knocked on my door, very pleasant, and asked if I had any needs. Very thoughtful, and they tried best to make me comfortable.
I had an enquiry about the smart tv functions. The gentleman came promptly, and was very helpful.
Airport pick up
Raju was very prompt, polite and friendly. Thank you! Especially appreciated that the pick up arrangement just had a sign of the hotel, vs having your name displayed on a big sign, which isn’t the case with many other hotels. Very thoughtful.
(Others: Don’t really need two tables in the room. If it can be replaced with a couch/ sofa would even be better.)
Overall: very comfortable stay, friendly staff, and will come again. Thank you!
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Price per night from:AED 326
Posted on Dec 24, 2025
Guest User
This hotel location is 100% ideal but more than that is the service & hospitality. Sauraub front desk manager is incredibly accommodating & always ready to find prompt solution to any issues. As I was not happy with the room that was given even though I booked & paid for a nicer one, he immediately understood my valid concern & found a solution on the spot.
Restaurant staff & food (many choices in buffet) are outstanding & my compliments to the chefs & management of the restaurant. Always a smile & always ready to assist. Great training & congratulations for a job well done!
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Price per night from:AED 254
Posted on Jan 3, 2026|Twin Room
Guest UserMy stay at Hilton Garden Inn, Saket – New Delhi was a truly pleasant experience. The hotel strikes a perfect balance between comfort, professionalism, and convenience. Located in the heart of South Delhi, it is extremely close to Select Citywalk Mall and major business and leisure hubs, making it ideal for both business travelers and tourists.
The rooms were spacious, spotlessly clean, and thoughtfully designed with comfortable beds and modern amenities. Housekeeping standards were excellent, and the overall ambience of the hotel felt calm and welcoming.
The staff deserves special appreciation — courteous, attentive, and always ready to help with a warm smile. From check-in to check-out, the service was smooth and efficient.
The food quality was impressive, especially the breakfast spread, which offered a good variety of Indian and continental options. The restaurant ambience was pleasant, and service was prompt.
Overall, Hilton Saket lives up to the Hilton brand promise of quality and comfort. I would highly recommend this hotel to anyone visiting Delhi and would definitely choose to stay here again.
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Price per night from:AED 319