Posted on Dec 17, 2019
YIJIAOn the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed.
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Price per night from:£149
Posted on Jul 1, 2026
SadsHillThe room was clean and spacious.
However, the only major issue is that the hotel is undergoing renovations.
The construction site is directly overlooking the pool.
The noise from the works starts early in the morning!!!
Avoid this hotel until the renovations are complete!!!
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Price per night from:£120
Posted on May 14, 2026
Guest UserFantastic activities for kids, but let down by freezing pools, poor drinks, and a frustrating checkout
We recently stayed at the Pickalbatros Club Sangho Marrakech for 4 days in April as a family of four (a couple and two children aged 3 and 7). We booked a Family Pool View room. While the resort has incredible potential and wonderful staff, several management and maintenance issues stripped away the 4-to-5-star experience.
The Highlights (The Good Bits):
Excellent Rooms & Service: Our Family Pool View room was incredibly spacious with comfortable bedding and a massive terrace. Room service was very friendly and the room was spotlessly cleaned daily.
Superb Kids Entertainment: The entertainment team was fantastic—highly energetic and brilliant at including everyone. The Kids Club was a hit for our 3 and 7-year-olds (face painting and indoor toddler slides), and the free VR/gaming room was a massive bonus.
Great Sports & Amenities: There is a top-notch basketball court, a football pitch with good artificial grass, and a padel court (just remember to book this in advance).
Late Departure Flexibility: Since our flight was in the evening and checkout was at 12:00 PM, the hotel kindly allowed us to use the resort's common facilities for an extra 3 hours, and they booked our airport taxi for us.
The Lowlights (The Bad Bits):
Freezing Pools & Safety Issues: We visited in April, and the water in the main pool and the waterpark was absolutely freezing. There is only one small heated pool in the corner of the resort, but it was open for just one day of our stay (closed for maintenance the rest of the time). When it was open, the water was uncomfortably hot (around 35-40°C). Furthermore, the waterpark has great slide options, but some of the steps on the slide stairs were loose, which felt unsafe.
Food & Drink Disappointments: The drinks were a major letdown—poor quality, zero variety, and served in cheap, disposable plastic glasses. There were also far too many flies all around, specifically in the main restaurant areas. While there is a vast variety of food across three restaurants (Main, Moroccan, and Asian), some food items were not fresh or warm. Also, be aware that the Moroccan and Asian ”à la carte” restaurants are actually just buffets.
The Checkout Experience (Very Poor):
Our departure left a bitter taste. After checking out, our pre-booked taxi arrived and was waiting with my family inside. The reception staff suddenly stopped me to ask if I had paid the local tourist taxes at check-in. I said yes, but because they never provided a receipt at check-in, I had to pull up my mobile banking app to prove the card transaction.
The receptionist then claimed their system had been down during our check-in, a mistake had been made, and we owed an additional 300 MAD. With my family waiting in the running taxi, I felt pressured to just pay the cash to avoid missing our flight. Shockingly, they refused or failed to provide a receipt for this additional cash payment as well.
Verdict: The kids had a fun time with the activities, but management seriously needs to address pool temperatures, dining hygiene, and their highly unprofessional front desk payment procedures.
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Price per night from:£174
Posted on Jan 23, 2024
Guest User
The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
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Price per night from:£744
Posted on Dec 12, 2024
Guest User
This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
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Price per night from:£1,378
Posted on Sep 13, 2024|Standard Twin Room
Guest UserHotel was very nice.Room service was not good.They didnt clean the room after telling them couple of times.Room phone was not working.Receptionist need to be more helpful and friendly.
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Price per night from:£46
Posted on Jul 4, 2025
Anonymous User
The guest experience is very good. It is better to choose a hotel in person when traveling. At least you will not step on thunder. The sanitation is quite good. The facilities are also very complete.
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Price per night from:£53
Posted on Sep 23, 2026|Deluxe Room
Guest UserHad a very good stay; everyone was attentive, and the breakfast was generous and delicious.
The only minor issue was the room cleaning, which seemed rushed. The floor wasn't cleaned, and neither was the bathroom (the room floor had the same stains, and the mirror was full of smudges, along with dirty floors). Only the towels were changed and the bed was made. Otherwise, no complaints.
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Price per night from:£77
Posted on Mar 7, 2025|Standard Room
Angela Gale 0977Amazing hotel, brilliant staff who can't do enough for you.
Food amazing !!!!! So much choice ..Rooms faultless..
Reception staff are so helpful!!
A taxi to Marrakech centre is MAD150.
Be careful not to be ripped off.
The hotel offer a bus service, twice a day its free otherwise you have to pay . The city centre is definitely a visit.
It's great to stay and enjoy the hotel but go and enjoy Marrakech as well
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Price per night from:£104
Posted on Mar 12, 2026
Guest User
To experience traditional moroccan culture and way of living generally… staying here is a nice start. 😊
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Price per night from:£53