Posted on Apr 20, 2026
Deep1997
I had a wonderful 8-day stay at Mercure Kathmandu Sukedhara Heights and it truly felt like a home away from home.
From the moment I arrived, the service was warm, professional, and consistent throughout my stay. The rooms were clean, comfortable, and well-maintained, and the overall atmosphere of the hotel was calm and welcoming—perfect for both relaxing and unwinding after a busy day.
A very special appreciation goes to the reception team, especially Alon and Shreesha. They went above and beyond to make sure I was comfortable, always greeting me with genuine warmth and taking care of any requests promptly and thoughtfully. Their kindness and attention to detail really made my experience stand out.
The hospitality here is exceptional, and it’s clear the team genuinely cares about their guests. I would definitely recommend this hotel and look forward to staying here again.
Show more
Price per night from:PHP 3,996
Posted on Dec 16, 2025
Guest User
The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it.
Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out.
At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service!
Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on.
I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw!
Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome.
All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return.
As for the unused cocktail coupon, I still have it. Any takers?
Show more
Price per night from:PHP 1,404
Posted on May 9, 2026
MayurpatelWe have booked deluxe room after checking pics which has balcony but when we checked in they gave us room no. 803 without balcony i show them my booking details which has balcony even though hotel it self website showing deluxe room with balcony but they refused so beware if your booking deluxe room.
There is so many thing are downside
Only 1 option for indian veg food for all 3 days
No conditioner in shower
Check in in allow only 30 mins. Before
Check out sharp 12 pm even hotel is only 20-30% occupied
If you are indian and strict vegetarian please choose other option like farfied by marriott which 4-5 mins walking distance from that location.
Show more
Price per night from:PHP 4,127
Posted on Jun 18, 2025|Superior King Suite
SandipRanaIt was a lovely stay at The Terraces. The view to the Kathmandu valley was stunning and the mountain view during the clearer skies were worth it. The service was tiptop and everyone was so kind and helpful. The FnB Manger Suman has very friendly and do not hesitate to go extra miles to provide the best service. We will certainly be back to The Terraces when we are travelling to Nepal again.
Show more
Price per night from:PHP 12,223
Posted on Jun 7, 2026|Fairfield Room, Guest Room, 2 Twin
Guest UserThe environment and hygiene conditions are good, quite decent for Kathmandu. If you have a late flight, you can pay extra to request a late check-out until 6 PM.
I'm giving the service a 2-star rating because of two front desk staff members.
Staff member A miscalculated the amount when I was paying the remaining balance plus breakfast (everyone, please pay attention to the numbers they write down, they might not always be correct). After I pointed it out, it took him a while to realize his mistake, and I almost overpaid by more than $10.
Staff member B kept asking me if I had paid on my last night, even after I told him that I had paid the full amount on my first day. I had to answer at least three times before I got visibly annoyed, and he probably finally checked the system and confirmed my payment before he stopped asking.
I was originally going to give a 1-star rating, but on the last day, after checking out, I was waiting for my ride in the lobby for a long time. The lobby manager kindly came out to ask about my situation and mentioned that next time I could request a late check-out, which brought my rating back up to 2 stars.
I hope they can update their front desk system, at least so they don't miscalculate numbers when settling bills, and so they can easily check payment status instead of repeatedly asking guests who have already paid.
Show more
Price per night from:PHP 3,762
Posted on Oct 1, 2025|Standard Room
Aussie Helen
After several trips to Nepal, I finally decided to treat myself with a stay at the famous Kathmandu Guest House. So glad I did. So much peace, grace, charm and beauty .. and of course, the history!
Show more
Price per night from:PHP 2,078
Posted on Dec 20, 2025|Deluxe Room
Bernard VoonThis place is such a gem. Take slightly more than an hour direct from the Kathmandu airport. The views from the hotel is breathtaking.
The room was clean and big enough for 2 pax. I like the balcony where i could just sit to take in the views and gaze at the stars at night. Bathroom was impeccably clean and the towels are really good.
I participated in their morning hike organized by the hotel. The 1 hour i wished would lasted longer. We got a glimpse of the life around Nagarkot with amazing vistas.
I must commend all the staffs at the hotel. Top notch service from everyone. With smile and very friendly. Special mention of Binod who has been very attentive in his service.
Show more
Price per night from:PHP 5,372
Posted on Nov 15, 2025
Anonymous User
The service at this hotel is truly impressive, with excellence evident in both hardware and software. Upon arrival, the concierge proactively helped with the luggage. The front desk staff greeted us with warm smiles, efficiently handled the check-in process, and thoughtfully informed us about breakfast hours and the Wi-Fi password. The P2 staff were very enthusiastic, personally guiding us to the room and introducing the amenities. The room was tidy, comfortable, and well-equipped, with particularly satisfying bedding. The housekeeping department responded promptly and with a friendly attitude. To our delight, the hotel also prepared fresh fruits, showcasing their attention to detail. The overall stay was exceptionally pleasant, making us feel genuinely at home. I highly recommend it to everyone and will definitely choose to stay here again next time!
Show more
Price per night from:PHP 3,032
Posted on Apr 30, 2026|Club Room, M Club Lounge Access, Guest Room, 1 King
wxkyoThis is definitely the first choice for business travelers in Kathmandu. Overall, it's very good.
The only issue was that the desk in the room wasn't very functional for working. Another downside was that my flight turned back, so I missed a night, but couldn't get a refund.
Show more
Price per night from:PHP 13,496
Posted on Mar 25, 2026
Guest User
I really enjoyed my stay at Boudha Apart Hotel, and meeting the Sherpa family. They treated me with kindness and attention. The room was clean and like new. Also very quiet as it was away from the street. I had breakfast there on several days. The hotel is about a 15 minute walk to the stupa in Boudhanath. I would stay again, thank you Micheal and Pema!
Show more
Price per night from:PHP 992