The hotel is clean and tidy, the rooms are spacious and bright, the environment is comfortable and quiet, the facilities are complete, the service staff is warm and friendly, the hotel is located in the center of the town, and parking is convenient.
Irwin's Mountain Inn has a great location, just a short walk from the centre of Banff, which makes it easy to get around. The room was very clean, and the staff were welcoming. That said, the overall feel of the hotel is a bit dated, and for the price, the in-room coffee facilities were quite disappointing. It’s an okay place to stay if you value location and cleanliness, but it doesn’t quite offer the extras you might expect at this price point.
We had a great 3 night stay here. We got the room with the balcony where you can see the mountains too. I really appreciate their room service. When we use to return to our rooms after a long day, the room and bathroom would be tidied up and provided fresh towels. The room was a decent size, it had an iron and microwave. The beds were comfy. The breakfast was awesome. It opened at 7am. We would leave the hotel for a long day with our bellies full. The staff was constantly refilling and cleaning the tables. The varieties were great and tasty. I loves their eggs, hash browns and seasoned potato wedges. They also had orange, apple and pomegranate juice. They have a nice conveyor toaster which I thought was convenient for everyone. We never had trouble with parking. The waterslide and pool is great fun. They also have a hot tub and sauna. I really appreciate the shower/restroom they have by the pool so you can shower and change before heading back to your room. There’s plenty of pool towels too. The location is near to several restaurants and gas stations. I would recommend staying here.
A motel-style hotel. The price was a bit high if I booked it late, but considering that the hotel in town has only been open for more than three months, the price was acceptable. The terra restaurant in the hotel is very famous. You can't eat there without reservation. Please be informed.
The location of the hotel is central and just off the Samson Mall. The service was good. The check-in process was smooth. We were informed that our room was on the third floor and there was no elevator in our building. We asked if there are other rooms on the lower floors, and the staff was kind to help us locate another room on the first floor.
The room was dated and small. There is only a small window opening to the hallway and it was quite hot and stuffy even at night. It was not good value for >USD$400 per night given the room quality. With the similar price point, we might opt for accommodations in downtown Banff which comes with better rooms, various dining/shopping options, but with extra 35 minutes drive.
This hotel is an excellent value for the location and price. Staff is friendly, the hotel is clean and comfortable, amenities are as described. You need to check in next door, but this isn’t inconvenient.
The hotel allows you to use the free underground parking until 4pm on day of checkout, which is excellent. I’ve stayed here before and will be returning.
A super nice hotel. Banff has the best value for money so far. The only complaint is the rainy day, because the way to the room is open-air. It seems that many hotels here are like this. It is convenient to go out. It is still highly recommended.
I have stayed in this hotel many times. The location and facilities are excellent. It is a very good choice for Jasper. However, the soundproofing is average. Even late at night, there are still children running in the corridor, which is very noisy. If you need quiet, you must make a request, otherwise you will be arranged to a room at the farthest end of the corridor (a long way to go).
I had an excellent 3-day stay at this hotel in Calgary. The room was clean, comfortable, and well maintained, and the staff were always friendly and welcoming. What really stood out was the shuttle service—punctual, convenient, and such a stress-free way to get around. It made my trip much smoother. I’d definitely stay here again and recommend it to anyone visiting Calgary.
The location is good, next to the famous Canadian steakhouse The Keg. The service is also very warm, there are hot springs in the winter to soak, you can see the snow-capped mountains. Check-in and check-out are quick. A buffet breakfast is served daily, with yoghurt and oatmeal, and the egg yolk can also meet the needs and will be recommended.
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GGuest UserNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant.
SSyed MWe had a great 3 night stay here. We got the room with the balcony where you can see the mountains too. I really appreciate their room service. When we use to return to our rooms after a long day, the room and bathroom would be tidied up and provided fresh towels. The room was a decent size, it had an iron and microwave. The beds were comfy. The breakfast was awesome. It opened at 7am. We would leave the hotel for a long day with our bellies full. The staff was constantly refilling and cleaning the tables. The varieties were great and tasty. I loves their eggs, hash browns and seasoned potato wedges. They also had orange, apple and pomegranate juice. They have a nice conveyor toaster which I thought was convenient for everyone. We never had trouble with parking. The waterslide and pool is great fun. They also have a hot tub and sauna. I really appreciate the shower/restroom they have by the pool so you can shower and change before heading back to your room. There’s plenty of pool towels too. The location is near to several restaurants and gas stations. I would recommend staying here.
MMCUZZAIrwin's Mountain Inn has a great location, just a short walk from the centre of Banff, which makes it easy to get around. The room was very clean, and the staff were welcoming. That said, the overall feel of the hotel is a bit dated, and for the price, the in-room coffee facilities were quite disappointing. It’s an okay place to stay if you value location and cleanliness, but it doesn’t quite offer the extras you might expect at this price point.
LLyssaGThis hotel is an excellent value for the location and price. Staff is friendly, the hotel is clean and comfortable, amenities are as described. You need to check in next door, but this isn’t inconvenient.
The hotel allows you to use the free underground parking until 4pm on day of checkout, which is excellent. I’ve stayed here before and will be returning.
KKatherineThis is my second time staying at this hotel. I really like it. Although the room is a little smaller this time, it still has a lake view and is quiet. Breakfast is included. The breakfast here is rich, just like a star hotel. The quality and variety are good, and the coffee is strong. The hotel actually has many restaurants, and the choices are not small. The swimming pool and hot spring bath are both good. Going out hiking in the morning, walking in the snow, and looking at the snow-capped mountains is very pleasant!
CCKWtripThe location of the hotel is central and just off the Samson Mall. The service was good. The check-in process was smooth. We were informed that our room was on the third floor and there was no elevator in our building. We asked if there are other rooms on the lower floors, and the staff was kind to help us locate another room on the first floor.
The room was dated and small. There is only a small window opening to the hallway and it was quite hot and stuffy even at night. It was not good value for >USD$400 per night given the room quality. With the similar price point, we might opt for accommodations in downtown Banff which comes with better rooms, various dining/shopping options, but with extra 35 minutes drive.
TTravel KweenWe had a large family room in the basement that was conveniently located next to the spa. Our check in was super friendly and the room was large and very spacious. The kitchen was lovely with lots of special touches.
We had a few issues with the room, we booked a family room bath tub and there was no tub. Unfortunately the drain in the shower was disgusting, and the tiles were broken, we asked for another room but they had none available. We were told we could shower in the spa room. The spa wasn’t working and when we got in the shower they’d run out of shower gel.
The sofa bed isn’t suitable for anyone as it’s very uncomfortable. Our very small teenager tried to sleep on it and she felt every spring.
Despite our issues I would recommend this hotel as the location was good, staff were lovely and the breakfast was decent.
GGuest UserI had an excellent 3-day stay at this hotel in Calgary. The room was clean, comfortable, and well maintained, and the staff were always friendly and welcoming. What really stood out was the shuttle service—punctual, convenient, and such a stress-free way to get around. It made my trip much smoother. I’d definitely stay here again and recommend it to anyone visiting Calgary.
EEternal Sunshine of the Spotless MindGreat central location with friendly staff. Room upgraded for free due to Marriott membership.
Beds are very comfortable. TV has chromecast (took some time setting up).
Shower water pressure a tad on the low side w/ water saving shower head.
Parked at surface parking right beside the building ($35/night, underground parking available as well).
GGuest UserI have stayed in this hotel many times. The location and facilities are excellent. It is a very good choice for Jasper. However, the soundproofing is average. Even late at night, there are still children running in the corridor, which is very noisy. If you need quiet, you must make a request, otherwise you will be arranged to a room at the farthest end of the corridor (a long way to go).
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