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Sleep Inn Richmond South
3.1/5102 Reviews
I checked in at about 2:15pm on September 16th. I had a reservation for one for one night. More than a few things went wrong. I went into my room - the bathroom light was not working. Not a big deal. I was given another room, this time on the 2nd floor. The elevator was not working. Again, not a big deal. The room was not ready…beds were stripped and housekeeping was in the room. I went back downstairs and got another room assignment. Went back upstairs and the room key did not work. Went back downstairs. Got the keys re-worked and went back upstairs. The room was fair - the bathroom fan would not turn off unless you found just the right place to push it in. Usually took 3 or 4 tries to get the fan to turn off. The vanity sink was a single handle faucet. Hot was on the right and cold on the left. Come on…..I have only seen that if I was re-doing my own faucet yet I know that if that occurs, the “fix” is relatively easy. I saw no reason to report the problems with the fan and faucet……I was tired of going up and down the stairs and was afraid that I might get another room that would be in worse shape. On the motel room entrance, there was a sign stating that mask-wearing was required in the hotel. Additional signs were posted in the hotel. No hotel employee (afternoon. night or evening shift) ever wore a mask. I saw at least six hotel employees during my 17 hour stay. For me, not a big deal, I was only in the hospital four nights with Covid in November and have had a shot. I was in Richmond to attend a funeral of a friend who died from Covid. The lack of concern for your customers is disturbing. The hotel air conditioning was functioning…absolutely no discomfort to wear a mask. Please do not send me an email telling me that you will try to do better…that would be unbelievably insulting.

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