The room was spacious! Although a bit old, it was very clean. Check-in was at 3 PM, and we were able to store our luggage in advance. The only minor inconvenience was an uphill walk to the hotel. Out of the three hotels we stayed at, I'd recommend this one. It's close to the main street, and especially nice to have a clean public hot spring bath – it was really relaxing.
Hotel near Arima Onsen Hotspring,Kobe44.1% of visitors choose this area
GGuest User2025.11.22
Like the quaint yet very elaborate ryokan style of living. The onsen may not be as big and fancy as in noboribetsu but it is still comfortable. I subscribed to their dinner and breakfast which was pretty good. I definitely live the wooden bathtub in my room. They have shuttle services to and from Arima Onsen region. The only complain I have is the weak wifi.
500m from kobe tower. We select this hotel because there is japanese style room with public Onsen available. Big room for 4-6 members can be fit. I recommend the hotel team to clean the air con as so many dust but there is Air humidifier machine set up inside the room too.
Thank you and we love it.☺️
This Japanese hotel is truly impressive! The service is meticulous and attentive, and the rooms are clean, cozy, and equipped with modern facilities. The location is convenient, yet quiet and safe. The Japanese breakfast is exquisite and delicious, and the staff are warm and professional. It was a very comfortable and pleasant stay, highly recommended!
 During my trip to Kinosaki Onsen, I chose to stay at the Kiraku Hotel. The overall experience was very good and I gave it a 4-star rating. The following is my experience of staying here for your reference.
Rooms and Facilities
The hotel has an elegant environment and is full of the atmosphere of a Japanese hot spring hotel. The rooms are clean and tidy, and the hot spring facilities are very comfortable, allowing people to completely relax. However, when I checked in, I found a small stain on the bed sheet, which slightly affected my first impression. Fortunately, after contacting the service staff, they quickly changed the bed sheet and handled it professionally, which made me feel at ease.
Dining Experience
Dinner and breakfast were the highlights of this stay! The kaiseki cuisine for dinner was exquisite and delicious. Each dish showed the freshness and care of local ingredients, especially the seafood dishes, which were memorable. The breakfast was also rich, offering a variety of Japanese and Western options, with high quality, which made people feel good early in the morning. Overall, the dining experience was excellent and was definitely a big plus for the hotel.
Service Quality
In terms of service, the staff was friendly, but the overall service could only be said to be average. The check-in and check-out process was smooth, but when I occasionally needed to actively seek assistance, the service staff responded a little slowly, and felt a little lacking in initiative. For this price, I originally expected more detailed service, but overall it was still acceptable.
Summary
Kinosaki Onsen Kiraku Hotel is a recommended hotel, especially for travelers who like hot springs and food. Although the service has room for improvement, the high-quality dining and comfortable environment made this stay still satisfactory. If the service details can be improved in the future, I believe it will be more perfect!
#城崎温泉 #喜乐旅店 #温泉旅店 #日本旅行
Service quality of the staffs are 10/10. All staffs are attentive and multi tasking, they are reception, cooks (breakfast) concierge and house keeping. We stayed for two nights in a quadruple room facing the river, huge size and comfortable beds. Night was quiet and dont hear any foot steps though it is a building erected on old structure. Breakfast is typical Japanese ryokan style breakfast of excellent presentation and quality. Recommended for couples with no children and nit suitable for elderly or disabled, need to climb up 3 storeys if stayingnin the 3rd flood. Location is 10/10, 10mins by foot to JR station and 20 mins walk to the ropeway with shops along the way. Highly recommended!
Hotel near Awaji Island,Minamiawaji6.3% of visitors choose this area
GGuest User2025.06.12
Grand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
Hotel near Arima Onsen Hotspring,Kobe44.1% of visitors choose this area
Ssummer2025.09.13
Very satisfied with this quiet and clean hotel. I'll definitely book again next time. I also understand the hotel's restriction on children under 12; it's so quiet I didn't want to leave. Ambiance: Quiet. Service: Attentive. Cleanliness: Spotlessly clean, with a great design.
Hotel near Arima Onsen Hotspring,Kobe44.1% of visitors choose this area
GGuest User2025.12.13
A heartwarming and thoughtful mountain hotel experience.
This hotel stay completely exceeded my expectations. From the moment I arrived, I felt a deep sense of genuine hospitality – there was a dedicated shuttle service directly from the station to the hotel, saving me the hassle of dragging my luggage around.
The next day, I planned to explore the hot spring town at the foot of the mountain. The hotel proactively offered to store my luggage and deliver it to the station at the bottom of the mountain at the agreed time, completely freeing up my hands. The food was surprisingly delicious, with fresh ingredients and thoughtful pairings. The room was clean and comfortable, meticulously cleaned daily, and the common areas were also spotless.
The service throughout was attentive yet unobtrusive. From the shuttle arrangements to the luggage storage, everything was efficient and heartwarming. It's truly perfect for travelers planning a hot spring trip. I'll definitely choose this place again on my next visit.
The hotel facilities are very old, much older than most hotels in Japan. The rooms are not big or even very small. Compared with its price, it can be said to be a hotel with low cost performance. The advantage is that it is very close to the Takarazuka Theater and Hankyu Takarazuka Station. You can have afternoon tea on the first floor of the hotel. The price of afternoon tea is lower than that of surrounding restaurants or cafes. On the way to the Takarazuka Theater, you will pass by a medium-sized shopping mall. There are not too many things in the mall, but it is enough for people who don’t have much shopping needs. There are several brochures and posters about the Takarazuka Theater in the drawers of the hotel that you can take away for free. The hygiene is also quite clean.
Very Good
53 reviews
8.6/10
Price from
JPY 7,791
per night
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9.4/10
Amazing
LLuk Hoi Ling AmyThis boutique Onsen hotel is great for different Onsen experiences as it provides 2 free private Onsen sessions for you to explore outdoor and indoor Onsen with your friends and relatives without other people.
Food is very delicate and delicious both for dinner and breakfast.
One of my best Onsen hotel experiences with this hotel. Highly recommend to those who are interested in Japan onsen
GGuest UserGrand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
GGuest UserHotel service was good. Dinner and breakfast was provided as part of the stay. Food was good for the stay since there are not much options for food at Arima. Most shops are closed by afternoon. Though the hotel is old but it’s renovated (except for the old wooden cupboard) which made the stay more pleasant. Onsen is indoor and small so will need to go at hours with lesser people.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
GGuest UserThis Japanese hotel is truly impressive! The service is meticulous and attentive, and the rooms are clean, cozy, and equipped with modern facilities. The location is convenient, yet quiet and safe. The Japanese breakfast is exquisite and delicious, and the staff are warm and professional. It was a very comfortable and pleasant stay, highly recommended!
GGuest UserA lovely hotel and wish to revisit, the room are fantastic, it's good combination between western and Japanese style with big room and bed. Also including complimentary of all drink in fridge (both water and alcohol drink). Although the staff could not communicate in English, but they are pleased to help us. There is free shuttle bus to public bath area. Breakfast is also delicious and beyond our expectation.
SShadoWofAlex357A good ryokan. The room was large and comfortable, and the staff were polite.
Even though the hotel is very old (you can feel it in places), it's very clean and cozy.
The koi on the terrace are a bit of a mixed bag:
The koi are beautiful, but they look scared and have very little space. I didn't get any aesthetic pleasure from them – I was more worried.
Pros:
- Amazing service
- Very atmospheric room
- Fantastic kaiseki dinner
- Good breakfast
- A pass is provided for all local onsens (you'll need to pay a symbolic 400 yen per visit to the onsens, but there are no restrictions on how many onsens you can visit, and you can even visit them for a couple of hours after check-out).
Cons:
- No smoking in the room or on the room's terrace (this is probably because their Gonzaemon hotel, where you *could* smoke, burned down nearby).
- The air conditioner only heats the main room; the other rooms (hallway, bathroom, toilet) are very cold.
- The hot tub is very small (it's photographed in a way that makes it look bigger).
- The convenience store (combini) is very far away.
- There are shared hot springs and a private bath in the adjacent building (you need to book in advance, and the last entry is at 11 PM).
- The yukatas are rather simple compared to other local ryokans.
GGuest UserThe room was slightly different from the pictures, but it didn't affect our stay. The surroundings were truly beautiful, especially the colorful autumn mountain scenery right next to the hotel. The facilities were a bit old but still clean and hygienic. The older staff members were incredibly helpful; when we requested water delivery around 6 AM, it was brought to our room immediately. However, the younger staff seemed to lack a bit. We had luggage and told the front desk that we'd wait in the lobby for about ten minutes before taking the hotel's shuttle to the Hankyu bus station. We saw the shuttle arrive and leave twice, and we didn't have time to go out and stop it. It would have been great if a doorman could have held the car for us. This caused a delay of about 20 minutes. Luckily, we had plenty of time before our scheduled bus departure, otherwise, we would have been very anxious.
GGuest UserBy far the best hotel/resort experience I ever encountered. Not only did we travel with a family of 5 but we had 10 luggage’s in total which they helped to organise and deliver to our room even though it was really heavy. Accommodated to everything that we need and asked and super welcoming. The small details that they would do have imprinted in my memories for life e.g remembering which shoes we had, prepared our slippers, explaining our meals and providing a blanket without us asking. I hope this reaches out to the manager who put the most effort to making sure we were happy and looked after. We would all recommend this place to our families and friends. 1000/10 S+++
GGuest UserLike the quaint yet very elaborate ryokan style of living. The onsen may not be as big and fancy as in noboribetsu but it is still comfortable. I subscribed to their dinner and breakfast which was pretty good. I definitely live the wooden bathtub in my room. They have shuttle services to and from Arima Onsen region. The only complain I have is the weak wifi.
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