This was our first visit to Greece, and to this hotel. Generally the hotel was very nice. However, there are two or three issues we need to point out which will explain why we have rated it 4 out of 5. Firstly, the beds were not that comfortable. I found them to be a bit firm. The food, whilst there was a good choice at every sitting was l uke warm on most occasions. I know of other travellers we met, who had mentioned this to the restaurant staff, but things didn’t change while we were there. The third point, was the cleanliness of the toilets in the public areas, but mainly the reception area near the lifts. They were far from clean. It is our opinion, that because of the aforementioned issues, we do not believe this is a 5 star hotel, but probably 4 star. The upside, was the staff, especially Stefanos, Despina and Katerina, all in the restaurant. We have singled these three out as being exceptional. All of the other staff were great too, from the reception, the cleaners, and other restaurant staff. Please take this as constructive feedback.