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5 star

Hotel Okura Amsterdam – the Leading Hotels of the World
4.4/573 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|1.05km from Grimm
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Top rated hotels in Amsterdam

Searching for hotels near Grimm? Compare room rates and reviews to find your ideal stay.
Hotel JL No76
4.3/5114 Reviews
Amsterdam Oud Zuid
In the whole hotel we enjoyed it very much. We were only one night.It appears very good.Outside it seems ordinary but inside it really is a girl.Everything reminiscent very much modern art. We had a room in the ground floor, but it had a high window that was very well illuminated inside. You have a cooker and a coffee machine in the room and this is always a good thing for us because it is a service we appreciate especially after long walks. The only fault I can't tell if it was because we were at -1 is that at some point of the night the bathroom smells also importantly discharged. The morning is gradually disappearing because we haven't heard anything at the day when we arrived. The location is not just in the center even if you get 30 minutes walking or you have the tram that is quick. It was a good point for us, however.
Aston City Hotel
2.7/5106 Reviews
Amsterdam Oud Zuid
It is close to the city center, and the isolation is a brewery. There are many restaurants nearby, but you must pay attention to the check in line, because it is not the same  building, and it is necessary to walk through several . Entering the room is really super thin, at a glance, 4000-5000 has 4 nights, the price is considered to be the system, but it is not lost, but I will not book the room next time I go to AMS, because it is really fine.
Blossoms City Hotel
3.4/590 Reviews
Amsterdam Oud Zuid
Accommodation right across the street from Heineken. Location is good. The city museum and the Van Gogh museum are close, so it's easy to walk around. It's far from the train station, but you can get there in 10 minutes by subway. The accommodation is definitely old and has some old parts, but considering the price, it is satisfactory. I used a small single room, but the bedding was dirty, the bed lights were not on, and I could hear the hallway sound well, so I knocked on the next room and knew it was my room. However, the view outside the window was good, the bathroom was clean, and above all, the advantage of being able to use a room alone at the price of a shared dormitory accommodation. There is also a vending machine on the first floor, and you can use a microwave. Luggage storage before and after check-in. Although it is a closet, it is not a locked space, so you cannot leave valuables in it. And the biggest advantage is having a cat. It's a complete doggie, so if you pet it, it will lie flat on its back. I want to go see the cat again.
NH Amsterdam Museum Quarter
4.4/558 Reviews
Amsterdam Oud Zuid
This hotel was highly recommended by a friend who lives in Amsterdam but we were very disappointed, the location is amazing, the breakfast great but the rooms really need to be updated. There was a horrible smell in our room, the maintenance staff totally agreed but could not resolve what was causing the smell. We had to go to the front desk and ask to be moved, they knew there was a problem but they waited for us to request a change. The beds are very uncomfortable. On the positive side the views are amazing from the premium rooms, the breakfast is good, the location is great.
Hotel Kap City Centre
3.5/527 Reviews
The price/performance ratio of this hotel is very high. It is very good to go to the train station at this price. When I go to the railway station, I will pass many landscapes. The stairs are steep and you have to be careful. Since the room has no windows, there is a little smell from the toilet.
Sir Albert Hotel, Part of Sircle Collection
4.3/549 Reviews
Amsterdam Oud Zuid
The location is very good next to the famous Albert Market. The museum area is also very close to the breakfast. Even if you book a hotel, there is no reservation for breakfast. When you check in, you only need 21 pieces of value for money. The hotel staff are very helpful and personal. Will give you the room according to your needs (within their permission) and some entertainment suggestion room is not big but enough to use the toiletries is called dead clean very cute overall very satisfied

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