Wyndham Grand Plaza Royale Kaicheng Anji Reviews

I can smell the smoke in the room but the room should be non smoking room

Ac not working check inn time too long rooms not cleaned properly

The hotel is located in a tourist area。There's a big lake with a nice view。Elvis gave us a warm welcome。He was professional and responsible。The hotel has a free gym。Good work on the parent-child activities。

First-class hotel facilities ,The staff is very professional.The reception desk gave us a very warm experience.The surroundings of the Chinese restaurant are beautiful and delicious. Elvis Keep in good touch with me，thanks Elvis .

Elvis good service

The lake view family room we stayed in was really nice. It was very large, just right for 3 people and a 1-year-old baby. The hotel also arranged fences, small wooden horses, small trains, alpacas, and a small zoo, which the children loved. Recommended. The only drawback was that the bathtub in the room was leaking and broken, and I forgot to tell the front desk. There were a lot of people on the first day of stay, and breakfast was very crowded. The experience was very good on the second day when there were fewer people. Recommended!

The environment is very good, the service is very thoughtful, and there are welcome fruits! Breakfast is average, it would be better if there are more varieties

The hotel did not provide the infrastructure agreed in the contract, and the room was filled with a super strong and pungent smell of oil smoke. The room cost more than 1,800 yuan a night, and it was smelly and shabby, which was unacceptable. It was impossible to take photos of the smell, and the local regulatory authorities would be asked to intervene. A total of two rooms were booked, one was a parent-child room with toothbrush foam from the previous guest in the toothbrush cup, and the room reserved for the elderly was allocated above the smoke duct of the restaurant downstairs. The whole room was filled with a super strong and pungent smell of oil smoke after dinner, and the elderly were fumigated with runny nose and tears. Checked in at 6 o'clock, finished dinner at 7:30, and the hotel said it was full and there were no vacant rooms, but because it was really uninhabitable and the hotel service staff could also smell the strong smell, it was not until 9 o'clock that a damaged room was provided. In order to rest, I had to move in first. This behavior violates Article 11 of the Implementation Rules of the Public Places Hygiene Management Regulations [Ministry of Health Order No. 80], which states that operators of public places should maintain indoor air quality in accordance with national health standards and requirements; Article 20, which states that hidden dangers that endanger public health should be eliminated in a timely manner; and Articles 10, 20, and 23 of the Consumer Rights Protection Law.

Clean room, good breakfast, convenient parking, and the housekeeper Kevin's thoughtful reminders and waiting. Not far from Hello Ketty Park, Zhongnan Baicao Garden and Moganshan, great 👍

The room is large and well-equipped. I really like the decoration style of this hotel. There are alpacas, cartoon characters and small trains at the entrance of the hotel during the May Day holiday. There are many people for breakfast, so be sure to go early.

Manager Lan's service was excellent. From the moment we stepped into the hotel, he smiled and waved at us. We checked in quickly and took the initiative to provide various travel suggestions and guides to the use of facilities. What is particularly commendable is that he was very flexible and patient in dealing with special needs. He took the initiative to ask about the room requirements with the baby and introduced the hotel attractions, making us feel very cared for. Whenever we had any questions or needed help, he always responded immediately to ensure that our accommodation experience was perfect.

The hotel environment is very good, the rooms are large, the hotel has a small train that can travel around the hotel park, and there is an indoor naughty castle on the first floor where children can play for a long time. There are many children on weekends. I’m also very satisfied with the service: I forgot my headphones in the hotel room and didn’t bring them back. Manager Lan took the initiative to contact me and mailed them back, always telling me the progress.

I almost gave up after reading the reviews before booking, but it was actually better than I thought: Disadvantages: 1. The carpet has stains. This is a common problem in carpet rooms because tourists have been using it for a long time and don't pay attention to it. It can be ignored. 2. There are many people at breakfast. The hotel is large and there are team activities. There are many people at breakfast. But the restaurant is large and you can find a seat, but the experience is not good enough. Advantages: - The staff are all very enthusiastic - The room is clean - The breakfast is also OK - Convenient parking - The hotel has a holiday style - The room is large Overall, it is comfortable to live in and I will choose to stay next time I come to Anji.

The hotel balcony has a great view, and there is a small train and a children's playground, which the children also like. The service is also very timely. I will stay here again if I have the chance. In addition, can the store tell me what kind of mattress the hotel uses? It was very comfortable to sleep.