Richmond Hotel Aomori

New and clean spacious room Breakfast is nice Staff can speak fluent english

The hotel facility is relatively good. However, the booking system is a problem! At Richmond Hotel Akita Ekimae, when we checked in at 7pm, the receptionist said our booking was for 23:30~05:00 check-in time. Check-in other than this period will require a surcharge of Yen $2000. How would anyone expect on a regular booking that the check-in time would be in the midnight?! Ok, since we "overlook", we paid. However, 2 days later when we checked in the same brand name hotel at Aomori (Richmond Hotel Aomori), the receptionist asked us if we need a smoking or non-smoking room. I told them I booked for non-smoking room. They said their system didn't show that, and they didn't have a non-smoking room now; if we need that, an additional charge of Yen $2000 is required. What?!!!!! 1) If you don't have a non-smoking room, why ask if we need one when we check-in? 2) Isn't a non-smoking room should be at a non-smoking floor? If you have one, we should be given one when we asked for it. If you don't have one, how would you make one when we pay the extra charge?

This is the 2nd time I stay at Richmond at Aomori and 3rd time I stay in a Richmond hotel in as many trips to Japan. Although they do not have the best locations, as in within 5 mins walk from train station, they make up with their very good spread of breakfast. This is something I look forward to every time I stay at Richmond.

This is one of my favorite hotels i. Aomori prefecture. Staff is great. People are friendly. Location is perfect and indoor parking is the “ heat”!