Guest User
November 15, 2021
Beautiful hotel. Design is well thought through to fit with the surroundings. Clean and comfortable rooms. Located 10 min from the Basilica with the beautiful view of Assissi. Unfortunately we had a negative experience with Gilia Cianetti at the front desk. After we checked out and paid our bill in full, hotel contacted us through the email that they forgot to include one charge. After emailing with them, I called and provided them with the payment for the service. Unfortunately they did not write payment info correctly and send me an email implying that i provided them wrong information. In the responce to my email, hotel apologized for the tone that they used and offered to take care of the charge. I am still insisting on paying for the service myself. Just be aware to check all the charges before you check out. And I suggest that Gilia Cianetti be more professional with the customers. I am attaching a copy of her email here : "It's been 10 days since I try to let you pay the service you benefit for. Your behaviour it's unacceptable, I don't even try to explain in how many ways, you don't even care to reply to a whatsapp message. I hope that someday someone do the same to you. If you want, you can send me a real credit card number, and not a fake one within today."