Helsinki Hotels with Balcony

"Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you"

"The hotel is a bit far from Helsinki Central Station, but I could walk there without a suitcase. The nearby supermarket was very convenient. Although the building is large, having two elevators and several entrances made getting around very efficient, with no need for long detours. The room amenities were excellent, with a fridge, freezer, dishes, and an electric oven (microwave), plus a dishwasher. The free-to-use washing machine and dryer were also a great bonus. The self-service luggage storage before check-in and after check-out was very convenient and hassle-free. The only minor issue was that the self check-in process had many fields to fill out, making it a bit slow; it would have been better if I could have entered the information beforehand. I would definitely like to stay here again."