50 Reviews
Jumeirah Bali
Uluwatu Bali|0.99km from Villa Idaman by BukitVista
We stayed at the Jumeirah as the last leg of our honeymoon following 5 nights at the Capella and 5 nights at the Four Seasons. These were activity based stats and Jumeirah at Uluwatu was the relax and recharge around the pool and beach. The hotel design and decor is stunning and our villa was incredible. Can’t fault it. However, amenities and inconsistent service really lets this hotel down. The good stuff: - e-butler service via WhatsApp was brilliant. In- room dining, great! -Marcel on concierge went above and beyond, he couldn’t do more for us! - Our in-room servicing team were super and made us towel animals everyday leaving us notes during our stay which was lovely. The not so good stuff: - Food was nice, but just ok. Poached eggs on toast… toast was burnt everyday and poached eggs watery. Omelette came out with whipped egg whites like you’d make in a pudding (very strange) and with alternative ingredients from your original order if they had run out of something. But, without consulting you. I was intolerant to one of the substituted ingredients. Similarly, I ordered a non alcoholic cocktail and they made it alcoholic. Little things like this can’t happen. - Unorganised and overly attentive service in restaurants. You have about 5 people waiting your table so you can’t enjoy your breakfast/ lunch or dinner without constantly being interrupted being asked the same question. You feel watched and pounced on during the meal so you can’t actually relax. Before you have finished your last mouthful and putting your cutlery down they are already whipping away your plate even if others at the table are still eating or you are still chewing your last mouthful of food. - Slow service in both restaurants and pool bar. Whilst quick to take your order and hovering, it took a minimum of 15mins to deliver your drinks with food sometimes beating your drinks to the table. If you’d ordered a frozen drink it had basically melted before it reached your table. Or they would deliver half your order and the rest would follow 10mins later so you were always chasing up food and drink and wondering if they got your order wrong. - We ordered a tuna salad and the salad came without the Tuna. The Tuna was then delivered separately 10mins later… - ordered an omelette and the toast came out 10mins before. - It doesn’t cater for western clients. Both how they execute basic western dishes and more broadly on culture. As a female, I was often ignored and only my husband was addressed. They would never hand me the bill, this always was passed to my husband, and they only ever asked him questions directly and ignored me entirely which I found rude and insulting. Classic western food on their menu was often excited on poorly. - No atmosphere around the pool. Play some soft background music. We found guests playing music themselves via their phone. We didn’t overly mind this but it shows they were all feeling the same and I wouldn’t expect at a 5* hotel to have peopl
Outstanding
337 Reviews