SpringHill Suites Baltimore Downtown/Inner Harbor

We were very pleased with our stay at Springhill suites. The Valet gentleman, Akeem(?), was very helpful, polite and professional. Darrien was fantastic, accommodating, polite and professional. Answered my many questions with great suggestions. Our rooms were special, clean and comfortable. We enjoyed our breakfast, especially the eggs w/cheese.

Nice food.

My husband and I stayed for one night to attend a concert. Upon arrival, around 6:00 pm, the front desk agent welcomed me, but that was the only kindness or professionalism she extended. She answered questions I had about valet services and then didn't say much else. She very quickly rattled off some info about breakfast and the location of the elevator, but I had to ask her questions about wifi, check out time and any incidental holds. I walked away from the front desk, and while my husband was talking with valet I realized I needed to ask the front desk agent about a possible late checkout. There were no other guests at the front desk and the lobby was practically empty. I asked her about my options and while seated and without looking up from her computer screen she responded "call the front desk in the morning", in an annoyed tone. Our room was okay, it definitely is outdated, and very poorly lit even though there were several lamps. The shower made a high pitch squeal when turned on and barely had any hot water. There was no ice machine on our floor (7th floor) and the hallways had a very weird smell, similar to urine. The front desk agent in the morning was MUCH nicer and he was actually professional. The valet attendant that retrieved our car was awesome... she was very friendly and quick. Overall, the hotel provided what we needed... a place to sleep and located very close to the venue we were attending (CFG Bank Arena).

The staff were amazing from reception to breakfast preparers. Reception was very informative and friendly. The hotel itself was quiet but it was the night before a holiday so there was quite a bit of street noise late at night.

My stay from start to finish was amazing. The receptionist was so nice, check in was a breeze and everything about the hotel was great. The room was clean and well taken care of and the architecture of the building was beautiful. I felt safe and the night time clerk was very nice too. Breakfast was very well set up, I had so many options! There was a oa**eal bar and multiple kinds of toppings for certain items.The lady in charge of breakfast was so sweet and seemed to really care about her job. Checking out time was manageable and was easy!