Murmuri Residence Mercader Reviews

Was ‘downgraded’ to the other building instead of Mercader. Would have been good if we had been informed before we arrived so that we can arrange for drop off separately instead of lugging our luggages across 2 streets. Unit was a little dusty and some areas need fixing.

It was a nightmare. I stayed here this time because I had stayed here a few years ago. At that time, because the apartment was still together with Murmuri, I had to check in at the front desk of Murmuri Hotel. This time, I went to the hotel front desk to check in and was told that it had been separated from the apartment and was now two companies. Then I ran to the apartment directly, and the nightmare began from the moment I checked in. First of all, it is a serviced apartment. The front desk is as shown in the picture, and it is basically completely self-service. Because the machine is broken half of the time. There is a phone at the front desk, saying that if there is a problem, call, and no one answered. There are 5 of us in our group, and we tried passports back and forth, and manually entered information and tried various names separately, but it didn't work. Fortunately, the front desk came to work at that time, yes, at noon. Helped us register at the front desk, changed some information, and we could check in on the machine to get the room card. But we found that the room was located on the second floor near the garbage room. Two rooms, we asked the front desk why it was not the room with balcony that we had booked before, and we were told that it was full. Tip, this older woman is the most unreasonable and arrogant I have ever met in Spain. After I checked in, I contacted Ctrip and said the room type did not match. Ctrip’s customer first replied that the rooms were full, but after I checked myself, I found that there were rooms available. After I booked a room with a free refund, the other party said that we could change the room. . . . . But it would take 3 days, fine. We were working in the first few days, so we just slept at night, and it would be nice if we could change the room in the next two nights. At the critical moment, Ctrip is still reliable. If you meet such a foreigner, you will be really angry to death. The real nightmare began. On the third day, when we checked out at 11 o'clock to change the room (other Spanish hotels check out at 12 o'clock, I don't know why he always checks in at 11 o'clock), we were told that we could leave our luggage here, but the new room must be checked in after 3 o'clock. No problem, we left the luggage and went out shopping. We came back at 5 o'clock in the evening and checked in on the machine according to the prompts, but the prompt information was wrong. . . . There were all kinds of problems again. . . . I started to call the front desk, but no one answered. . . . We contacted Ctrip at the same time. Ctrip tried for a long time and said that it couldn't contact the other hotel either. . . . It was estimated that after more than 5 hours of trying, no one answered the phone! ! ! ! ! ! We didn't have any clothes to wash or change, and the shops here were closed after 10 o'clock in the evening. . . . . . . The only thing to be thankful for was that Ctrip was still responsible and helped us find a nearby hotel. The four of us stayed there for one night. The next morning, Ctrip notified us that they had contacted the other hotel. They would go to work at 9 o'clock, and someone would receive us and help us check in at the hotel. Because we were in a hurry to get our luggage back (a friend needed to take medicine regularly every day), and we didn't have any power on us, we came to the front desk early at 9 o'clock and waited for more than an hour. The older receptionist came in arrogantly with coffee. The most hateful thing is that she didn't admit that there was a problem with the phone and said that she had never received a call. I took the photos and videos I took when communicating with Ctrip, and also my local friends in Spain and the hotel where I stayed temporarily helped me call all their official contact numbers, but I couldn't connect. Only then did she say sorry? ? ? ! ! ! It's terrible. Self-service check-in. If there is any problem, they won't answer the phone and can't be contacted. It's a nightmare! ! !

It's not the same place as where you placed the order, so you need to walk some distance. The old house is located in the city center, with many restaurants nearby and convenient shopping. The various equipment in the room were not easy to use, the bath water was mediocre, and various supplies were lacking.

The location is very good, only a few dozen meters to La Pedrera, and only a few dozen meters to the nearest subway station, which is 2 stops away from the main entrance of the Sagrada Familia. The room is spacious and the facilities are clean. It is worth choosing again.

The hotel rooms are beautifully decorated with high floors. The hotel is in a very central location, which makes it easy to travel, shop, and eat. Hotel front desk service is warm. The parking lot is not far from the hotel and walks across the road for about 5 minutes. It needs to be stamped at the front desk of the hotel. Parking in Barcelona is not very cheap. In addition, the hotel has a washing machine, although it has a drying function, basically do not waste time drying. There is a coffee machine but no capsules. It is recommended to provide at least 2 complimentary capsules during check-in.

I gave an overall rating of 4 because, all things considered, I am pleased with our stay. However, things did not begin well when, after reserving, I was told I would be staying at the ‘Concepcío’ property instead, though I believe no related info was presented during the reservation process. I consider this a ‘bait and switch’ approach, and I am sad to say that neither ******* nor Murmuri would take ownership of this apparent deception. In fact, one of the two ‘live’ Murmuri employees with whom I spoke said, as I understand it, that there are only 2 rental apartments at Murmuri, the building advertised in the listing. But on-site, the biggest downside to the property is that, except for limited daytime hours, the ‘reception’ function is performed entirely remote; the human beings responsible are available only by phone (intermittent pickup; automated greeting in Spanish apparently) or by internal phone within the lobby. My wife and I arrived at 10PM on a dark street, unable at first to reach reception by phone, and with no entry code having been provided. When we did connect, audio quality was inadequate to get things taken care of without great frustration and fear that we would be left on the street. The apartment is okay, but the hassles are daunting.

The property is in fantastic location, just few minutes walk to metro station, coffee shop, dining and attractions (Casa Milla, Casa Batllo, Casa Vicents). We got an upgrade to 2 bedroom apartment which was much needed and appreciated after a long flight. The apartment is spacious and had everything that we look for. Highly recommended.

A great central location. Apartment is a good size for families. A few funky things in the bathrooms but a beautiful place to stay for a week or more.

Communication was confusing- information about the Mercader location differed from Concepcio one.I was told i might have early check-in but the computer check-in device had no record of that, so had to wait until 3 pm anyway.

FALSE ADVERTISEMENT, PROMISES ONE THING AND DELIVERS SOMETHING ELSE

Fantastic apartment in an incredible location. Huge with everything you needed for a very comfortable stay. There were a few issues in the back deck area. Many slats of wood were broken and if you walked over them your foot would go through which was dangerous to say the least. The apartment was a little dated and could use a little freshening up but as I stated before it really was a well thought out massive space to enjoy Barcelona.

Great place to stay. Right in the middle of everything and an easy walk to everything you might want to see.

Large spacious property, close to many of Barcelona's highlights. Definitely recommend

From check-in to check-out, our experience was wonderful. The lady in reception very kindly upgraded us, which was a nice surprise. The apartment had everything we needed and was clean, bright and spacious. Will definitely return when we visit Barcelona again.