Our previous experience with De Jonckheer was very positive, but unfortunately our recent stay did not fully meet our expectations. When booking we specifically asked for a room with a double bed instead of two separate beds, but despite the friendly reception we received a room with two loose beds. When we reported this to the reception, we received an unfriendly reaction from a office behind the bar, telling us that an upgrade was not possible because they were completed. This was disappointing, especially given that we had passed this request a few days before, without any counter-reaction, and when checking it was asked how late we wanted to breakfast. We gave up about 09.00u / 09.30u to want breakfast, which was noted. The next morning we arrived at 09.30u in the breakfast room, but until our surprise was already cleaning. Fortunately, a careful staffer made her utmost to provide us with breakfast, which made her a light point during our stay. We were delayed when check-out because the receptionist was busy talking about a restaurant booking, and her communication sounded rather depressive, which did not contribute to a positive experience. Another guest who wanted to check in received a form with the accompanying text ”Call this”. We stayed in the hotel because of a family member's exit and were therefore quick, unfortunately we were not helped efficiently. We decided to check out online and left without any greeting from the receptionist. In short, although De Jonckheer is a very beautiful and comfortable hotel where we like to stay, There is clear room for improvement, particularly in the area of customer service at reception.
Very Good
46 Reviews