Wuhan Hotels with Breakfast

During my stay, I especially want to thank Danna, a hotel staff member, for her thoughtful service and professional demeanor. From check-in to check-out, she was consistently patient, meticulous, warm, and attentive. She promptly responded to inquiries and needs, handling them appropriately. She was diligent, responsible, and communicated with politeness and grace. She not only focused on service efficiency but also fully considered guests' feelings and privacy, making us feel incredibly secure and comfortable. The entire stay was made even smoother and more enjoyable by her dedicated service. Her professionalism and service awareness were truly outstanding. She was a wonderfully comforting presence that significantly enhanced this trip. Highly recommended, and I look forward to seeing her again next time.

This hotel is right on Jianghan Road Pedestrian Street, so it's super convenient to do anything once you step downstairs. There were a lot of people taking photos on the street below. Staying in a century-old building really gives you a sense of history and gravitas, which is completely different from the feel of a typical new high-rise hotel.

The room was very clean, and I could see the Yangtze River Bridge from the window, which offered a fantastic view. The breakfast spread was excellent, and I highly recommend the 'Hot Dry Noodles' and 'Soup Rice Noodles'. The front desk staff, a very helpful young man, even managed to arrange breakfast for my son. The service was superb, and I'll definitely stay here again.

I was very satisfied with the room; for the price, it was quite good. Their service was also excellent, both at the front desk and from housekeeping. Everyone was very welcoming and always had a smile. The cleaning lady was particularly meticulous, and the room was spotless, which was great. The breakfast was also rich and tasty.

As a loyal customer of Ascott Group, I've stayed at numerous Ascott and Somerset properties in various cities, and this one in Wuhan truly ranks among the best. It surpasses many 5-star Ascott hotels in other cities in terms of facilities, service, and overall quality. Although the breakfast was a bit simple, it was clean, and some 5-star hotels offer equally simple breakfasts. So, you're getting a 5-star experience for a 4-star price. I'll definitely stay here again next time I visit Wuhan. The best part is having a huge mall downstairs with a Yonghui supermarket – it's incredibly convenient! Plus, my two-bedroom deluxe apartment faced a quiet residential area, which is perfect for someone like me who's a very light sleeper. I really have to praise them. Before check-in, they even asked about my preferences beyond what was in my booking, which is a level of service I haven't seen in many 5-star hotels. And the free parking in the mall? That really highlights the absurdity of paying over a hundred RMB for overnight parking at a certain 5-star hotel in Beijing – truly, no comparison, no harm! I can't even list all the good points, hahaha!

This hotel is truly fantastic! Even though I arrived early, well before check-in time, the front desk allowed me to check in right away. The front desk staff provided excellent and swift service, and they also informed me about some of the hotel's additional services. The room was comfortable and clean, with all the facilities and amenities well-equipped. The airport transfer service was also great; perhaps because it's Chinese New Year's Eve, the boss himself drove us to the airport in a Mercedes-Benz!

Facilities: Good! Hygiene: Good! Environment: Environmental drawbacks: This hostel is on the 3rd floor. Other floors have billiard halls and KTVs, and the elevator is covered with advertisements. In the middle of the night, I could still hear people singing at 2 AM. Environmental advantages: Close to Yellow Crane Tower, close to Wuhan Yangtze River Bridge, convenient transportation, undoubtedly in the city center. Service: After entering, you first change your shoes, then go inside the room. The hygiene inside is pretty good, very clean, and the quality of everything inside is excellent.

The hotel is very easy to find, with a complete range of surrounding facilities including many convenience stores and restaurants, and it's easy to hail a cab. It offers a quiet retreat in the bustling city without any noise. The front desk staff are friendly and enthusiastic, and the check-in and check-out processes are very efficient with no long waits. They patiently answered our questions about local routes and issuing invoices. The guest rooms are impeccably cleaned, with no hidden dirt visible anywhere. The bathroom features a wet and dry separation design, and the hot water comes out quickly with stable water pressure. The mattress has a medium firmness, different pillow options are available, and it's very relaxing to lie on. The public areas are clean and tidy, the corridors are well-maintained, and the room amenities are fully stocked. Considering the overall location, cleanliness, and service, it offers great value for money. The staff are in high spirits, and even new trainees at the front desk were very polite. Facilities: Good Cleanliness: Super clean Environment: Excellent Service: Fantastic, up to star-rated standards.

I had a really unpleasant experience at this hotel, largely due to their faulty UnionPay system. On the first day of Chinese New Year, during check-in, I was incorrectly charged – something that has never happened in all my years of staying at hotels. It took two full days to resolve, and throughout the process, the staff repeatedly blamed UnionPay, denying any hotel responsibility. The compensation they offered was a fruit platter, which I promptly refused. In the family room I stayed in, there were several noticeable dents on the floor near the bathroom entrance. I don't understand why they weren't repaired; instead, they were simply covered with a carpet. It was quite startling if you weren't expecting to step into one. Additionally, the bathroom lacked an exhaust fan, so any odors after using the toilet would spread throughout the entire room. Thankfully, there was a window I could open to air it out. Regarding the air conditioning, it was incredibly noisy and very slow to heat up. On the first day of my stay (Chinese New Year), the room was a chilly 22 degrees. Even after setting it to 26 degrees, it didn't reach that temperature until my check-out on the fifth day. The hotel's ground-level parking lot is tiny and often full. The underground parking spaces are also very small and difficult to navigate. Unfortunately, our MPV got scratched in the dimly lit underground lot at night. As for breakfast, for the first two days of our stay, I assume there were fewer guests, so the breakfast offerings were quite perfunctory. It only improved when more guests arrived in the following days. Overall, it was a very unsatisfactory stay!

From the online pictures, the hotel and its premises looked dated. However, the warm ambience with soft lightning, spacious walkways and pastel decorations made us look forward to returning back to the hotel everyday. You can't fault the location of the hotel - there are 2 entrances to ensure easy access to where ever you want to go. One entrance gives immediate access to pickups and dropoffs, Jiqing street, not mentioned endless restaurants, shops and street peddles lining up on both sides of the streets. The other entrance gives immediate access to the bustling pedestrian streets, McDonald's, KFC, and other countless eating and shopping options, including souvenir shops, so you could easily grab something before you depart. A mall links to the hotel as well. You could also see a group of seemingly retirees dancing outside every morning. You could also opt for food and parcel delivery and then hotel's trusty robot will deliver to your room, if not, the front door desk will assist to store for you till you collect. The room we stayed was huge and the hotel service staff was very helpful. Many items at the breakfast buffet provided by an external vendor (so we were told) was cold when we went at 7am, such as the dim sum items like the bao and dumplings, and the cooked food like fried noodles. Many of the diners were complaining amongst ourselves. However, the staff there said the food is cooked anyway, so we could still eat them. When I reflected to the front desk, we were given some other breakfast options to make up for our bad experience. A male staff even gave us some toys and souvenirs that made us smile. It is not about getting freebies. I like that the various hotel staff at the front desk cared about guest experience and tried their best within their capacity to show that they want guests to feel happy staying at the hotel. Strong hotel support is really very important to travellers because our itinerary begins and ends with the hotel. So kudos to all the hotel staff who attended to us during our stay. Usually we won't return to the same hotel so as to try other options. But I think we will return to Dorset the next time we visit Wuhan again.