I stayed at this hotel for one night while traveling back home from vacation. There were 3 in our party - one who was elderly/handicapped. I was surprised that the handicap parking is on the side of the building and not closer to the lobby door. Upon entering, you can tell that the facility is older, but the lobby has been updated and freshly painted - high hopes that the rooms were that way too. Upon entering our room, the thermostat was set at 61, which was ice cold. Setting it 10 degrees higher would have been sufficient. Our room included 1 bed and 1 sofa bed. After folding out the sofa bed, the mattress was filthy and there were no sheets in the room (had to get them from the front desk). The sofa was setup so close to the wall, you couldn't even squeeze through to make the bed. I attempted to climb on the mattress to put on the sheets and immediately fell through because the fabric underneath the mattress was completely frayed and unsecure. There was also a pubic hair on the toilet seat. We requested a new room and were able to relocate, but did not receive any apologies or concern from the front desk employee (Janet). Thankfully, our rooms were on the first floor, as the elevator was out of order. The shower grab bar in the 2nd room was coming loose from the wall and I doubt it would have been sturdy enough had someone fallen or used it for support. The toilet seat was also so old that it was peeling. And the toilet seat sat so low - again, making it difficult for anyone, let along an elderly/handicapped person, to get up and down. Plus, when you flushed the toilet, it made the loudest noise and water jumped up from the toilet bowl, almost like a bidet. In both rooms, the lamp shades were cracked and damaged, almost like they had been thrown against the wall or knocked off the table. We stayed here due to its location near the highway and price, but I guess next time we'll spend a little bit more and stay at another, nicer hotel. I understand that hotels are different based on their locations and brands, but some hotels (Hampton Inn) are very consistent and you know exactly the type of service, room, cleanliness, etc. that you get, no matter what location you go to.
Excellent
93 Reviews