Jennifer
July 11, 2023
The property was dated and had many rooms that don’t have air conditioning. They initially put us in room on the property on the outside of the resort and it felt dilapidated and dirty, with multiple keys for entry and safety. (Gate key, door key) The area was unsafe and unkept without air conditioning. We begged to be moved and they said because we didn’t book direction from their site, we were not a priority. The second day we got moved to the central area of the facility, but still not air conditioning, with windows open, we needed to sleep under a bug net. Overall, the food was good, but very limited hours of service for different meals. There was no à la carte or in room service. (For example, I asked for chips or a piece of toast and they couldn’t accommodate.) Also, neither of the rooms had televisions, which we really didn’t mind, but some visitors might find that to be a problem. Definitely do your homework on this property and do not stay here unless you book directly from their website and you can choose your specific room. Make sure you get one with air-conditioning because it’s very hot and humid in Costa Rica.