The hotel itself is stunningly beautiful! The staff are very accommodating and pleasant. Notably, Lara Gonzalez in the restaurant always had an incredibly wonderful smile and made sure everything was perfect for each and every meal! She is a gem! The only cons of our visit were the following: The room, along the roadway side of the hotel, was uncomfortable due to the incessant roadway noise from passing cars, trucks, buses, etc... It was not just a momentary annoyance, but all night long. Sleep was very difficult. I would highly suggest a room in another location of the hotel. Next, the spa services, namely the massage left a lot to be desired. I attempted to book a more deep tissue massage yet the staff did not book it and suggested a lomi lomi massage instead. By the time I responded to their email and stated I preferred the deep tissue massage it was no longer available. My continued requests to the therapist to provide a firm massage were met with no change in the experience. Regardless, it was a pleasant relaxing massage, although not what I was seeking. To make the experience worse, the spa had an unbearably strong sewer smell in the massage area which was overwhelmingly horrific and a major distraction to any relaxation. I would book the hotel again, but request another room, away from the roadway and I would NEVER book any spa service with them again.
Outstanding
53 Reviews