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"The service is so good! There are Chinese people at the front desk, humane and intimate!"

"The room facilities are very complete and very convenient. The location of the hotel is clean and there are many restaurants nearby. There are various choices. If you want to cook yourself, you can also shop nearby. The service staff is kind and courteous."

"Facilities: General, but there are no disposable slippers, disposable razors, and shower gel in the room. There was only one bar of soap, shampoo, conditioner and body lotion in the bathroom."

"The place is located in a prime Carlton area where you can eat cuisine from different country every day..the place is safe and on until late night/ early morning..the place has a quirky decoration and has all amenities (in fact I liked how techenabled the rooms are). The rooms are very cleqn and are cleaned every day _ one day when it was accidently overlooked, the manager made a point to personally address the cleaning in evening when I returned to the room and brought this to his attention. Last but not the least, the coffee shop in the hotel is just great - you can have amazing coffee and brekkie b4 you start you day here. I would definitely be back to this place whn I m Melbourne,and would happily recommend this to others."

"An inexpensive hotel in a great location. Walked to a show in the city and easy walk there and back. Free parking in a safe area, locked securely was appreciated. Friendly staff. Clean rooms. Thought it would be noisy but wasn't. Would stay again."

"We stayed in Room 1003 at Arrow on Swanston as a family of three—two adults and a child—for a short visit to Melbourne. The location was the strongest advantage, offering direct access to Swanston Street’s tram network and nearby restaurants and a short walk to our daughter’s student accommodation at Scape Swanston. The room itself was compact but functional, with a well-equipped kitchenette suitable for preparing simple meals. Although the space was limited, it was clean on arrival and the bed was reasonably comfortable. Housekeeping, however, was only scheduled once every four days, and we had to make repeated requests to have the room cleaned. Towels and toiletries were not replenished automatically and had to be collected in person from the reception. Elevator service was also a drawback—there are only two passenger lifts, which were often slow to arrive, and on multiple occasions, garbage bins were transported in the same lift as guests, making for an unpleasant experience. The sofa bed provided for our child was adequate for a short stay but may not be suitable for longer durations. Heating worked well, which was appreciated during colder evenings, and the kitchenette offered basic but useful amenities. Reception staff were generally polite and helpful when approached. That said, the room and some common areas appeared dated and would benefit from refurbishment. Overall, while the property felt slightly overpriced given the service and maintenance levels, it was convenient and met our basic needs for a short family stay."

"Great location. Right in the heart of the city. If you like to walk it takes 15-20 minutes to get to everything in the city. Staff are very helpful and polite. Access to washing machine and dryer for 5 dollars. Also gym has decent cardio equipment and cable machine plus free weights. Rooms are cleaned everyday. Will definitely recommend."

"I was honestly disappointed with my experience at this apartment. I booked for a whole week at this apartment, and on our second day in I explained to the reception that our fan for the shower and laundry wasn’t working. They had someone take a look twice; ans it wasn’t till my third reminder that they switched our room, and by that stage we only had 2 nights left of the week. They do not offer any kind of room service for the entire week. We did have a washing machine and dryer, so we were able to wash towels, but a quick service/offer to replenish or change any necessities would have been appreciated. Some of the items in the room really need replacing. Like the rusted bins and the rusting chairs on the balcony. The location is ‘okay’. If you only want food, chapel street in a short walk away. But if you want to be more central to the action, it’s a little far. Walk to Vic market about 7 mins, walk to Melbourne central about 11 minutes. If you’re taking public transport and carrying a lot of luggage, it’s not the most convenient place to get to. Besides the above, the room was comfortable and spacious. Out balcony was nice, but not much of a view, unless you like people watching (watching tenants in the building across from you) or being watched."

"The room is a suite, everything is available, very close to the museum, and there is a tram nearby."