Guest User
January 31, 2023
Great location, bad service. Air conditioning wasn't working properly, erratic noise and limited cooling. Asked the front desk person to have it checked. Nothing was done or communicated. Asked the same person again the next morning. When I checked back in the afternoon a different front desk person said that the morning person decided it was fine herself and did nothing. AC couldn't cool below 25C (77F). She said that she couldn't do anything further. Ugh. Started checking out the AC myself. Found that the incoming air filter was completely covered in 1/4" of dust/debris. Cleaned it up and the air conditioner worked perfectly, quiet and quickly cooled down. I slept quite poorly for two nights. If the response had been better I would have had no issue but nothing was done or communicated. A guest shouldn't have to bring up an issue twice nor be responsible to clean out an air conditioner. Very messy job without a vacuum.