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"The staff are very polite and friendly. The breakfast was delicious and enough. Very clean and pleasant rooms. Central location, within walking distance from the centre. In general, this is hilton, but you should remember that it is not a 5-star one. Recommended"

"Clayton was okay as far as hotels go, it was nice having a view of Cardiff from a top floor, staff were friendly too. The Gym was tiny for the size of the hotel, the bedroom was a standard double room, the reviews said that the Clayton had been newly refurbished, but felt that the room was dated. Due to windows not being able to be open due to H&S, there was no fresh air, just air con. The room was mostly clean, few stains on the carpet, and floor felt dusty. The hotel location was great, near the train station and in town, but for the cost, I was expecting something much better, as the night before we had a much cheaper hotel, and rooms came with kitchens, and were very modern - wish I had stayed at that one for the extra few nights."

"We arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. ."

"The hotel is very close to the train station (less than 2 mins walk) and the city center. The staff were very friendly but it seems that they somehow lack of experience. I booked a room on trip.com and had prepaid for the stay. But I was charged again for the stay when I checked out. Thank god trip.com was able to refund from their side. The room has no window, so only the Air Con provides ventilation. Bathroom can smell sometimes."

"The hotel is centrally located with being near to all major attractions and shopping places in the city , Great room and service . Recommended to stay"

"2nd time staying there. In an Executive Suite. Amazing! Hotel lobby and staff fantastic! Room well equipped, clean and very comfy bed. Executive lounge 10/10 . Would defently stay there for a 3rd time!"

"Undeniably, the location of the hotel is perfect as it is very close to the Cardiff Castle and the city center, only few minutes to there. The hotel also provides carpark with a reasonable charges. The staff is friendly, except that when we requested 2 more pillows, the staff questioned us why we did not take the spare pillows in the wardrobe where he didn't realize that those pillows were taken by his colleague who took them to set up 2 sofa beds for us. We explained this to him but it appeared to me that he was very impatient and impolite and cut the line. At last, of course the staff did not follow up. Same as other advise, the hotel really needs renovation as the decoration and fittings are old and outdated."

"device was brilliant from checking in , they were very busy , but magee time to take our bags until our check in time . When we arrived home i realised I had left my purse hidden in our room 😢. I phoned the and spoke to the desk clerk and they went straight to our old room and found my purse and phoned me straight back . 😊. Thank you to all the staff ."

"The Parkgate Suite I stayed in was very large and comfortable. All the amenities were Elemis. It was very clean and bright. The location is excellent, just across the street from the shops. There are many restaurants and shops just across the street."