The Congress Plaza Hotel & Convention Center Reviews

Great view from our room on the 12th floor with lake view. It was absolutely worth it.

Great location andy friendly staff

This hotel certainly shows its age, with décor that harks back to the styles of the 1960s or 70s—a true blast from the past. For travelers who value ambiance and modern aesthetics, this might not be the ideal pick. On the plus side, you do get two complimentary bottles of water. However, the room I stayed in was quite noisy—situated right next to the subway, and the air conditioner roared like an engine.

Stayed 4D3N Pros 1. As a Chicago marathon runner, the location outweighs all the cons. The hotel is just opposite to the starting and end points of marathon route 2. Offer late check out for marathon runner to 2pm 3. Close to some famous tourist spots such as cloud gate (the bean), route66 starting point, ..etc 4. Complimentary bottle water, the only hotel we were staying in USA Offered this service 5. 10 mins walk to nearby subway station Cons 1. Aged, some in-room facilities even were loosen and not fixed tightly,for example water tap 2. Nearby not much eateries to choose 3. I have fully paid the room rate online before arrival, but the hotel still charged me the same amount while we were checking in, I made an enquiry to the hotel and they replied it was due to their computer error, crazy and nothing to say!

Awful stay and awful customer service really no assistance from. Any staff member on room services and check in assistance

Very Good

Location is nice and there’s NASCAR so it’s a bit noisy. Great view from my room as I hear the cars and saw them passby from my room.

Courteous staff. Love room decor. Firm mattress. Clean and perfect.

It was great stay, the hotel is clean and comfortable. The team was polite.. We enjoy the stay..

Hotel is in good location. Room is clean. But the heating is not good so it is cold at night.

Housekeeping staff are cery accomodating giving us our request for fresh towels and other room amenities.

gooood The location issuper perfect

Checking in at the Congress Plaza was so straight forward. I was upgraded without asking to a King size bed with a lake view. The room was perfect. Fridge, safe, TV , Coffee and water.

Really good hotel. It felt rustic, was huge and really clean.