The Congress Plaza Hotel & Convention Center

The Congress Plaza Hotel & Convention Center Reviews

The Congress Plaza Hotel & Convention Center

520 S Michigan Ave, Chicago, Illinois, 60605View Hotel Details
The Congress Plaza Hotel & Convention Center
The Congress Plaza Hotel & Convention CenterThe Congress Plaza Hotel & Convention CenterThe Congress Plaza Hotel & Convention Center
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The Congress Plaza Hotel & Convention Center Guest Reviews

3.9/5
Good
169 review
Verified reviews
Location4.1
Amenities3.6
Service3.8
Cleanliness4.0
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All reviews(169)
Positive reviews(149)
Reviews with photos/video(42)
Great location(49)
Convenient location(30)
Amenities were average(24)
Easy to get around(14)
Large rooms(9)
Great value for money(8)
Classy environment(5)
Loved the view(4)
Negative reviews(20)
Yeung
Standard King Room
Stayed in Sep 2024
Couples
54 review
3.2/5
Posted on Oct 23, 2024
Stayed 4D3N Pros 1. As a Chicago marathon runner, the location outweighs all the cons. The hotel is just opposite to the starting and end points of marathon route 2. Offer late check out for marathon runner to 2pm 3. Close to some famous tourist spots such as cloud gate (the bean), route66 starting point, ..etc 4. Complimentary bottle water, the only hotel we were staying in USA Offered this service 5. 10 mins walk to nearby subway station Cons 1. Aged, some in-room facilities even were loosen and not fixed tightly,for example water tap 2. Nearby not much eateries to choose 3. I have fully paid the room rate online before arrival, but the hotel still charged me the same amount while we were checking in, I made an enquiry to the hotel and they replied it was due to their computer error, crazy and nothing to say!
6/8
Vitoo2x
Standard Queen Room
Stayed in Jan 2025
Couples
7 review
1.7/5
Posted on Feb 25, 2025
Awful stay and awful customer service really no assistance from. Any staff member on room services and check in assistance
Anonymous User
Standard Two Double Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Very Good
Maria Vanessa Ambrocio
Standard Queen Room
Stayed in Jun 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on Jul 7, 2024
Location is nice and there’s NASCAR so it’s a bit noisy. Great view from my room as I hear the cars and saw them passby from my room.
Guest User
Family Suite
Stayed in Aug 2024
Travel with friends
2 review
4.5/5
Great
Posted on Sep 28, 2024
It was great stay, the hotel is clean and comfortable. The team was polite.. We enjoy the stay..
Jingyu
Standard Two Double Room
Stayed in Feb 2024
Travel with friends
1 review
3.7/5
Posted on Mar 12, 2024
Hotel is in good location. Room is clean. But the heating is not good so it is cold at night.
Fstaana
Standard Queen Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 11, 2024
Housekeeping staff are cery accomodating giving us our request for fresh towels and other room amenities.
Guest User
Standard King Room
Stayed in Dec 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Jan 27, 2025
gooood The location issuper perfect
Guest User
Standard King Room
Stayed in Mar 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Checking in at the Congress Plaza was so straight forward. I was upgraded without asking to a King size bed with a lake view. The room was perfect. Fridge, safe, TV , Coffee and water.
Ryan Yuan Zhen
Standard Queen Room
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Really good hotel. It felt rustic, was huge and really clean.
Vitoo2x
Standard Queen Room
Stayed in Jan 2025
Solo travellers
7 review
3.0/5
Posted on Mar 3, 2025
Could’ve been better
Guest User
Standard Two Double Room
Stayed in May 2023
Other
8 review
5.0/5
Outstanding
Posted on Jun 27, 2023
Enjoyed my stay it was peaceful. Staff were very friendly and housekeeping was fantastic with cleaning the rooms daily. Will definitely stay here again. They also had a safe in the room.
Guest User
Standard Two Double Room
Stayed in Oct 2023
Solo travellers
2 review
3.5/5
Posted on Nov 27, 2023
Great location. Vending machines don’t work and main desk does not give refunds.
Guest User
Standard King Room
Stayed in Jul 2023
Couples
1 review
4.7/5
Amazing
Posted on Aug 12, 2023
Our room didn’t have lights? Only lamps, which made it quite hard to see. Otherwise, everything was as expected.
Guest User
Standard Two Double Room
Stayed in Jun 2023
Family
1 review
2.0/5
Posted on Sep 3, 2023
Older hotel, but clean. Double beds in separate rooms. Valet parking not available. Felt scammed. Had to take car behind hotel to parking lot and then attendant moved car to garage. Still paid as though valet $60/day.