Find the Cheap Des Moines Hotels

This review is about a month and a half late but better late than never. My partner and I were in town for a family emergency. Upon arrival we were greeted and checked in by Charlie, whom we later learned was just in Des Moines to help out. Charlie was phenomenal for the entirety of our 4 day stay. He was very welcoming and professional - when the rest of my family came over before we went to the little restaurant/bar downstairs Charlie took the time to give us a little tour and history of the building. Not only is the building history very intrigueing but Charlie did a great job of making us feel right at home. We also learned a little about the hotel company and are looking forward to booking a stay at another venue soon. Highly recommend the hotel- very cute, and cozy. The barista in the morning helped us with coffee and was very nice. The service at the Restaurant/bar was a little slow but we also came in toward the end of the night so I'd assume everyone was just tired and ready to get out of there. Overall 100% - I am originally from Iowa and will be staying at the Surety Hotel for all future return trips.

Two bedrooms, one king bed, two Queen beds, two families, and a washing machine dryer on the first floor, very convenient!

We had an amazing experience from the minute we walked in the door. We had been playing since April and traveling most of July with our daughter’s basketball program and this was our last stop. The staff was so accommodating and helpful. They offered us shuttle service, help with our luggage and tips for what to do around town. And that was just within the first few minutes. The hotel is beautifully renovated and in a great location. I highly recommend staying here and can’t wait until we can come back. Thank you for the hospitality!

We met our friends here for the weekend. Hotel was clean with nice amenities! It was in a great location for walking around downtown. There are plenty of bars and restaurants in the area! We’ll definitely be back!

This was one of the worst hotels I've ever stayed at. Our first room had a ”view” of the atrium (and I use that word generously), meaning that we would need to keep the curtains closed at all times. We didn't keep that room for long though -- not after discovering more problems (no soap in the bathroom, somebody's ice packs in the refrigerator and worst of all WADDED-UP DIRTY CLOTHES IN THE DRESSER). I called the front desk about the problems and they said they would inspect another room so we could move. Thirty minutes later, our 2nd room was only slightly better. We wiped down all the surfaces with Clorox wipes and saw that the bathroom counter was especially dirty. Basic things you need in a room were absent -- we had only two hangers in the closet, and no luggage rack. Both rooms' sinks and bathtubs were dated and rusty. Someone else in our group rushed over to Wal-Mart to buy flip- flops because she didn't want her feet to touch the bathroom floor or tub. Way, way overpriced at $154/night including taxes. If we hadn't been stuck at this property because of a group reservation, we would have asked for a refund and bailed out.

We had a weekend visit with family. Modern, very clean hotel across the street from Drake University. Near some good restaurants and at least one coffee house. Easy to drive around town. We had a suite that slept six with a small kitchen. We really used the fridge and microwave. Fold-out sofa was comfortable for me, with two queen beds. Shower could have used more power. We never tried the breakfast. My middle school nieces liked the indoor pool. Pretty quiet for the most part, but was getting crowded on the weekend. Appreciated the security features, such as no way to access elevators without room key. Staff were very helpful. Easy check in.

When we arrived we had sand in our bed, no big deal, could’ve just been from someone setting something on the bed. We told front desk and got new sheets and blankets. We later got walked in on while getting ready in our room by other guests who were given a room that we were already in. Guests were sorry and went down to get a new room, front desk agent apologized and got us new keys and free breakfast. They told us that night when we got new sheets to tell management in the morning about the sand so we could inform them. We did just that and were told no managers were around so they took a note for them and told housekeeping over the radio what happened. When we walked upstairs, housekeeping was now in our room, with our do not disturb sign up looking for the sand. We walked in and they asked us immediately where the sand was, we said we changed out the sheets before bed and the old were on the floor. Head of housekeeping (as confined by front desk) very rudely told us that that wouldn’t have happened and that they change the sheets before housekeeping even cleans the rooms. We told them that we wouldn’t just make that up and she picked up the sheets and left. We talked to the front desk again as her attitude and her telling us that that didn’t happened was the last straw. Incidents happen and none of it was ideal but when someone in a higher role is not even close to as helpful or friendly as all the front desk agents have been our whole stay, that’s where the real problem is. I have never had that kind of a dreadful experience with any other business ever. If it weren’t for her, I really think this would have been a great stay.