Novotel Danang Premier HAN River Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us regarding your recent stay at Novotel Danang Premier Han River. We are thrilled to hear that you found our hotel great for families and appreciated the fast check-in and check-out process. Your kind words about our friendly staff are truly heartwarming.We apologize for the oversight in your room and are glad to know that our team was able to promptly address the issue and provide service recovery. It is wonderful to hear that you were touched by their gestures, including the personal card and fruit platter. We strive to make every guest's stay as comfortable and enjoyable as possible, and your feedback helps us continue to improve.Thank you once again for your valuable feedback and for choosing Novotel Danang Premier Han River. We look forward to welcoming you back in the future and providing you with an even better experience.Best Regards,Tin Nguyen/ Front Office ManagerNovotel Danang Premier Han River

Response from Property: Dear Valued Guest,Xin chào,Thank you for sharing your positive feedback about your recent stay at Novotel Danang Premier Han River. We appreciate your detailed insights about condition of the rooms, gym service and facility. Your feedback about the hotel being suitable for active individuals and those who enjoy exploring the city is valuable to us. We will also take note of your feedback regarding the nearby convenience stores recommendation, and we apologize for any inconvenience this may have caused.At Novotel Danang Premier Han River, we strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay.Thank you once again for choosing to stay with us and for sharing your feedback.Warm regards,Tin NguyenFront Office Manager

Response from Property: Dear Valued Guest,Xin chào,Thank you for sharing your positive feedback about your recent stay at Novotel Danang Premier Han River. We appreciate your detailed insights about condition of the hotel location. Your feedback about the hotel being suitable for active individuals and those who enjoy exploring the city is valuable to us. We will also take note of your feedback regarding the elevator capacity, and we apologize for any inconvenience this may have caused.At Novotel Danang Premier Han River, we strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay.Thank you once again for choosing to stay with us and for sharing your feedback.Warm regards,Tin NguyenFront Office Manager

Response from Property: Dear EileenTsao,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our prime location and the variety of eateries nearby. We take great pride in our convenient position, offering guests easy access to some of the best local dining options in Da Nang.Your feedback is valuable to us, and we’re so happy to know that the location added to the enjoyment of your stay. We look forward to welcoming you again for another great experience!If you have any specific requests or need assistance with your next visit, please don’t hesitate to reach out.Best Regards,Tin Nguyen/ Front Office ManagerNovotel Danang Premier Han River

Response from Property: Dear FALtravel,Xin Chào,First of all, I would like to say thank to you and your family for choosing to stay at our Novotel Danang Premier Han River during this trip to Danang City. Understanding the caused discomforts and inconveniences to your family regarding to our designed room as well as our room cleanliness, I would like to express our sincere apologies.I would love to have a chance to greet and apologize to you in person, to know even better of your experiences and to correct the situation by providing you other best possible extra services.Again, my apologizes for not able to make your trip perfectly smooth as it should be, I really hope that you would accept our sincere gestures and let me somehow recover your experiences at your next stays with us. Best Regards,Tin NguyenFront Office Manager

Response from Property: Dear Yy Woo,Warm greetings from Novotel Danang Premier Han River!We are absolutely delighted to read about your amazing stay with us. Knowing that you and your family enjoyed the spacious and clean room, stunning river view, and the convenience of our central location truly brightens our day. It’s especially heartwarming to hear that our team’s welcoming and attentive service made your experience even more special.Your kind recommendation means the world to us, and we are so grateful for your thoughtful words. It was our pleasure to host your family, and we are thrilled to know that you plan to return on your next trip to Da Nang.If there’s anything we can do to make your future stay even more memorable, please do not hesitate to let us know. We look forward to welcoming you back with open arms!Wishing you and your family safe and joyful travels ahead.Best Regards,Tin Nguyen/ Front Office ManagerNovotel Danang Premier Han River

Response from Property: Dear Ying Huang,Thank you for taking the time to share your experience at Novotel Danang Premier Han River. We are thrilled to hear that you enjoyed the excellent view throughout your stay.At Novotel, we strive to provide our guests with memorable experiences, and it is always rewarding to know when we have succeeded. Your kind words about the view are greatly appreciated, and we are delighted that it added to the enjoyment of your stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Tin Nguyen/ Front Office ManagerNovotel Danang Premier Han River

Response from Property: Dear Valued Guest,Xin chào!We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River.It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our apartment room and hotel service. Your compliments are also heartwarming to read. This is something we usually feel proud of.Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Tin NguyenFront Office Manager

Response from Property: Dear FARHAN ALENIZI,Xin chào,Thank you for sharing your positive feedback about your recent stay at Novotel Danang Premier Han River. We appreciate your detailed insights about condition of the rooms, the view, and the overall friendliness of the staff. Your feedback about the hotel being suitable for active individuals and those who enjoy exploring the city is valuable to us. We will also take note of your feedback regarding the elevator and the breakfast experience, and we apologize for any inconvenience this may have caused.At Novotel Danang Premier Han River, we strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay.Thank you once again for choosing to stay with us and for sharing your feedback.Warm regards,Tin NguyenFront Office Manager

Response from Property: Dear Valued Guest,Xin chào!We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River.It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel location and quality of food. Your compliments are also heartwarming to read. This is something we usually feel proud of.Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Tin NguyenFront Office Manager

Response from Property: Dear Benny delos Santos,We sincerely thank you for choosing Novotel Danang Premier Han River for your stay and for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you had a memorable stay and were satisfied with the quality of our services. The upgrade to a Premier suite on the 29th floor with an impressive view of the Han River seems to have provided you with an exceptional experience. The spacious room with a huge King bed and modern amenities, all easily accessible via the TV remote, added to your comfort. We are also pleased to know that you received attentive care from our staff, including a follow-up note after your room was serviced.We continuously strive to offer the best services and memorable experiences to our guests. Your compliments are a great encouragement to our entire team.We hope to have the opportunity to welcome you back to Novotel Danang Premier Han River in the near future.Best Regards,Tin Nguyen/ Front Office ManagerNovotel Danang Premier Han River

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful review of your experiences at Novotel Danang Premier Han River. It brings us great joy to hear that you’ve stayed with us three times and have consistently been 100% happy with your visits!We are thrilled that you enjoyed our convenient location, cleanliness, breakfast, and the outstanding facilities in the apartment. Most importantly, your kind words about our team, especially Mr. Brian at the Front Desk, mean the world to us. Providing a welcoming and warm atmosphere is something we strive for, and it’s fantastic to know it left a lasting impression on you from the moment you stepped into the lobby.Your recognition of our team’s efforts is incredibly motivating, and we will be sure to pass along your praise to Mr. Brian and the rest of our staff.We can't wait to welcome you back for your fourth stay and to provide another exceptional experience beyond your expectations. Should you have any requests or need assistance, please don't hesitate to let us know.Best Regards,Tin Nguyen/ Front Office ManagerNovotel Danang Premier Han River

Response from Property: Dear Valued Guest,Xin chào!We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River.It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel services and breakfast. Your compliments are also heartwarming to read. This is something we usually feel proud of.Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Tin NguyenFront Office Manager

Response from Property: Dear Josh Burley,Xin chào!We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River.It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel services and staff friendliness. Your compliments are also heartwarming to read. This is something we usually feel proud of.Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Tin NguyenFront Office Manager