Guest User
June 14, 2024
Needed a location for small family gathering, this was the only 'decent' place we could find in Ennis. If this is second best reviewed on Tripadvisor in Ennis, it doesn't paint a pretty picture for the standards of hospitality in the town, sorry to say. Rooms are crying out for a make over, everything is worn. Dinner was ok, fish was over-cooked, one dish came missing a main component, but steaks were good. The desserts, I think most were actually homemade, but on this occasion, it wasn't a selling point (as a side note, meringue is not pavlova). Could only stick to continental breakfast myself, as the cooked breakfast did not seem appetising. This notion was bolstered by my family who assured me that it was dry and all items ranged from cool to nearly hot. Staff are lovely for the most part, but a lot of new staff training, which I realise must happen, but most staff proclaiming it's their first day or week (maybe ask them to say they've been transferred from another department?) and managers should ensure they know the basic product they are trying to sell, staff didn't know spirits/wine we were asking for. On check out, the receptionist was monotone and monosyllabic with guests, for my turn, I was told how much I owed...and nothing else. If I was asked how my stay was I would have been honest, but I wasn't, so said I'd use Tripadvisor instead.