We had much higher expectations.
Unfortunately, our experience was quite disappointing. From the moment we arrived, we were greeted at reception by a young lady named Amelia/Amalia (I’m not sure of the exact name), whose attitude was extremely cold and dismissive.
She repeatedly told us that we had no reservation and kept giving us unpleasant looks, even though we clearly had a confirmed reservation. Eventually, everything was sorted out, but the whole welcome was very uncomfortable. She also simply told us “no breakfast” in a very unfriendly manner.
The room itself was not as clean as we expected, and there was only one bathrobe provided.
Another major issue was the late check-out. We had specifically paid for a late check-out until 3:00 PM, yet at 12:00 PM we were told that we had to leave the room. If a guest pays for a service, it should be respected.
The pool towels were also visibly yellowed and did not look fresh or well maintained.
Perhaps this hotel was once at a different level, but unfortunately, our experience did not feel like a 5-star experience.
The biggest disappointment, however, was the attitude of the receptionist. The first interaction with guests matters enormously, and in our case, the lack of professionalism and hospitality left a very negative impression.
