Grand Hyatt Kochi Bolgatty

Outstanding

Loved the food in colony club , good spread and grills , variety of deserts. Good ambience , live music was awesome , great service , overall a wonderful experience for a day out with family . Kids had a great time with magician Anaz who showed various tricks !

One of the best hotels I have visited. Near perfection in all areas. Enjoyed a lot at recreation centre especially while playing tennis. Special thanks to Priyam who was very supportive, friendly and pleasant at tennis court. Beautiful property nothing less than a resort

During my two-night stay, I found the location nice and the rooms quite comfortable. However, I must express dissatisfaction with the overall service and food quality. The exorbitant prices for subpar food and poor service greatly affected my experience. Upon arrival, I visited the Thai food restaurant and encountered significant issues. Firstly, the wait time for a table extended well over an hour and a half, which was quite inconvenient. Upon finally being seated, the server seemed confused when explaining the drink package options, leading to a lack of clarity. My party opted for the unlimited package. Unfortunately, shortly after beginning our appetizers, the server abruptly informed us of the bar and kitchen closure, contradicting the purpose of the unlimited package we had just purchased. The buffet near the pool area was almost empty, and the staff appeared disinterested, engrossed in their smartphones rather than catering to guests seeking food. Even within the restaurant, the available food was swiftly cleared out by the kitchen staff preparing for closure. Throughout my stay, the staff appeared reserved and unengaged, neglecting to seek feedback on the service or dining experience. Regrettably, the bill was exorbitant considering the limited food options and lack of service provided. In hindsight, I found it disappointing that none of the staff sought feedback during my entire stay. To fellow travelers, I recommend this establishment solely for its accommodations and scenic water views. However, I advise seeking dining options elsewhere, as numerous more affordable, tastier, and better serviced alternatives exist within a short $2-$3 Uber ride distance.

I had a chance to stay for a business trip for almost two weeks at grand Hyatt kochi. Had an excellent warm welcome from Mr. Shahul Hameed from the day 1 of visit, where he offered gracious help to assist with all our luggages. He greeted us with gestures and assisted all the time whenever we needed during our stay at Hyatt. By Venkatachalam Siddarthan

I was here on a meeting. The organization was very accurate and the food was absolutely delicious. Thr service was excellent. I loved kerala specialties, but also western Asian and other ones were just perfect. Not to mention the choice of dessert…

Excellent attention during the meeting thr ARCT.. We enjoy our time here excellent experience. We recievea great attention from Gokul Rashid, Tony, Ajay ,anand, robin l during our two weeks of businnes I strongky reccomens these place thebare professioonak in experience

All personal is so much helpfull!! They were very attentive and explained in details all the delicious dishes they put on the table. Also the desdertts were so outstandning, with so ***y varietes of fruits, tastes, spicies, milks…. Everything was astonishing. During my saty, every day was a diffent Menu!! And I understand all the effort they pay in traying to put as less posible spicies (Hot) as we are from Other cultures and different gastronomic background. This changed my food experience for the rest of my life. Congratulations to all the personal!! Kknd regards

We came to Thai soul for a family dinner. The menu and ambience were extra ordinary. Should give a special appreciation to starters and dessert sections. The service was great with very positive and welcoming attitude. We were entertained with a magician named Anaz. We were mind blown by his talent and he was such a beautiful soul.