Summit Namnang Courtyard & Spa

We visited Summit Namnang from 7th June 2024 till 10th June 2024 with a family of 5. It was nothing short of an absolute nightmare! If there was a way to give a negative review we would have. This hotel doesn’t deserve even 1/10. To start with, it’s nowhere close to what it claims to me and please do not get swayed by the reviews across forums, its very misleading and possibly not genuine. Few issues to start with: 1. No air conditioning, which is understandable in Gangtok, but there is not even a ceiling fan, there’s just a lousy standing fan (barely in order) provided and it will be treated as a favour 2. You would be left debating with the management here on an extra fan which fell under deaf ears during the first two days of our stay: we had 2 rooms, a family room of 3 adults where 3 adults where left uncomfortable and underventilated in a room which is not even expected in a budget motel 3. Attitude of the managers: Undertrained, lack customer centricity and basic empathy, our complaints about basic ventilation and a working standing fan in 2 rooms for which we paid almost 18K per night fell to deaf ears and the night manager on 7th of June treated it as a regular issue and demonstrated an attitude which is unheard of in hospitality circles, the answer provided was that nothing can be done and refused ti even come to the room and meet us to resolve the issue. After repeated complaints and even talking to the central escalation desk, we had to walk to the reception and he finally half heartedly agreed to provide a cooler which is not enough for even 10% of the room, absolute lack of empathy and basic training 4. The food is pathetic to say the least, please do not opt for breakfast, lunch or dinner here, it’s tasteless and substandard, we were forced to have almost all our meals at MG Marg due to this 5. The breakfast menu is monotonous and substandard again, low budget motels have better breakfast, i would not pay even 1K for these rooms per night and ended up paying 8K for 1 room 6. On the third and final day of our stay the hotel manager met us and tried to somehow remedy the issue after repeated mails and escalations to the central team however all he coild provide was an extra standing fan in one of our rooms, our fan in the so called Kanchenjenga suite remained broken and kept rotating without being stagnant at one place which was the core issue and not resolved throughout 72 hours 7. Do not get fooled by the photographs provided on MakeMyTrip or other forums, they are misleading and the quality and maintenance of the rooms is exceptionally substandard 8. The geyser in the rooms have only 1 min of hot water and are not sufficient for even 1 person to have a comfortable shower 9. The staff are untrained and unsuitable for the claims made by the hotel on various forums In summary, taking this time out to write this review so no other family has to go through this ordeal again, please avoid Summit Namnang and possibly Summit group at

Rooms - Rooms are not well maintained at all accompanied by stinky bathroom, torn bed sheet and pillow cover, broken furniture, broken taps in the bathroom and at night if you keep windows open,rooms will be full of insects in no time specially at night. Gangtok being very warm weather these days you will feel suffocated in no time with closed window. Also rooms costing 8500, 9500 don't include breakfast so be careful on that. Room service is not all prompt a sometime you may need to remind them again and again. Expensive rooms include - Broken chair with nails coming out Stinky bathroom when checked in Torn bed sheet Torn pillow cover Broken fan Exposed electric cable Missing shower knob (could not take bath) Dirty pillows Insects at night if window open Blocked mountain view even with premium rate rooms. Make sure you check what you are getting Walkability - 1 km away and not at all recommended for aged person and if you are not habituated with mountain walking you will be stressed to reach MG Marg. Taxi is very difficult to get from MG Marg and charges very high if you tell the hotel name! Food & drinks - Ala-carte food is expensive with respect to the portion they serve ( very little to share) and one of the main reasons the restaurant was empty most of the time and we understood it later. Breakfast was awful due to the limited choice and taste and only serves one type of food disregarding rest of Indian flavors.

This hotel deserves just 1 star, never at any point u feel that u are at summit property. The location is very inconvenient and far off from mg marg. The basic amenities are missing from the room. Its a very basic room and gives u feel of staying at an inn sort of a place. Needs to improve a lot on their services.

The rooms were great. Sanity was maintained properly. Buffet was healthy and good. Must visit. The view from here was great. The peace was maintained properly. Friendly dogs were also there to play with. The staff and manager’s behaviour towards customer was gentle and excellent. Had a very good experience. Anup gupta

Not sure why this is a 4* hotel, should not be even 3*. Room was dirty,old, smelly with spider webs all over. Food is very average & no hygiene.

Fantastic hospitality, courteous staff and a lovely ambience. Special thanks to Mr. Amit Saxena for being a wonderful host by going out of the way to address our health issues. This will be always a lovely memory for us. Thank you Summit Staff.

We are very satisfied with the hotel staff they are very helpful and nice behaved, they only need to improve about their chef because the food quality is good but the test is not up to the mark, overall very nice stay and a good experience , I always recommend this hotel to everyone

It was a pleasant stay. The welcome was warm and overall experience was very good. The staff is courteous and helpful. The dining area and everything is really nice. The rooms are spacious and the views are breathtaking. Had an amazing experience overall. Can work a little on wifi connectivity.

Mr. Nourbo orchestrated seamless taxi arrangements throughout our stay, ensuring a worry-free journey from Bagdogra airport to Sikkim and back. Despite road diversions causing delays, his continuous communication reassured us that we were in good hands. His personal attention each morning, providing tour suggestions, added a thoughtful touch to our experience. The friendly and family oriented drivers and transparent pricing no hidden or extra charges made transportation hassle-free. Kids were also enjoy during the travel. The hotel's corporate staff & ambiance, spacious rooms, and delicious food contributed to a memorable family vacation. We suggest adding more indoor activities like card games and carom for added entertainment. Overall, a great stay with excellent food and effortless transportation—exactly what one needs for a relaxing family getaway. Thank you!