Hotel Zagakukan

Hotel Zagakukan Reviews

Hotel Zagakukan

642-1 Yumoto, Ashigarashimo District, Hakone Town, Ashigarashimo District, Kanagawa Prefecture, 250-0311, JapanView Hotel Details
Hotel Zagakukan
Hotel ZagakukanHotel ZagakukanHotel Zagakukan
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Guest Reviews of Hotel Zagakukan

9.0/10
Great
74 review
Verified reviews
Location9.0
Amenities9.0
Service9.0
Cleanliness9.2
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All reviews(74)
Positive reviews(12)
Awesome stay(5)
Relaxing hot springs(5)
Negative reviews(1)
Fifi_sg
Standard Double Room
Stayed in Mar 2025
Couple
6 review
10/10
Outstanding
Posted on Jun 30, 2025
Spacious room for couples. Ideal for short retreat in Hakone!
Guest User
Stayed in Nov 2023
Couple
2 review
9.0/10
Great
Posted on Dec 15, 2023
Photos from previous reviews are accurate , location is great. Bus stops and train stations are very nearby. Please visit this hotel. Easy to find also. Lovely private hot bath, room is spacious for Japanese standards
Response from Property: Thank you very much for staying at our hotel. I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.
Guest User
Stayed in Jun 2023
Family
3 review
10/10
Outstanding
Posted on Jul 16, 2023
Hotel is new, 9mins walk from train station. Staff are nice and helpful. Can be more knowledgeable about traveling, food and other tourist activities in the area in my opinion. English is also not super good.
Guest User
Stayed in Apr 2023
Couple
18 review
10/10
Outstanding
Posted on May 15, 2023
Beautiful stay and amazing location! Hotel was very new and modern, extremely comfortable and cozy! Will definitely stay here next visit and recommend to friends Hotel does not have parking within its premises, it’s about a 5 min walk away at an outdoor site
Response from Property: Thank you for choosing our hotel and sharing your feedback. We are delighted to hear that you had a beautiful stay and enjoyed our amazing location.Regarding parking, we apologize for the inconvenience of not having on-site parking within our premises. However, we have a designated outdoor parking site located just a 5-minute walk away for the convenience of our guests.Thank you once again for your feedback. We look forward to hosting you again on your next visit and providing you with another enjoyable stay.
脆薯饼
Standard Double Room
Stayed in Nov 2024
Travelling with friends
2 review
10/10
Outstanding
Posted on Jan 24, 2025
Very clean, the front desk is very nice. It is close to Hakone Yumoto Station, and there are drug stores and convenience stores around, which is very convenient~ But the ventilation cannot be turned off. After blowing the cold wind all night, my throat was unable to speak the next day.
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1821726****
Standard Double Room
Stayed in Jul 2024
Couple
15 review
10/10
Outstanding
Posted on Nov 1, 2024
Very suitable for couples to travel together, the private bath is very comfortable, and you can also order sushi in the store
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Imnobody111
Superior Twin Room
Stayed in Jul 2024
Travelling with friends
3 review
7.5/10
Posted on Aug 8, 2024
There is no window, and there is no notice on the hotel booking page. The advantage is that the room is full of design, the lighting and color are advanced, and the height difference between the bathing area and the sleeping area makes people feel not depressed by the lack of windows. The disadvantage is that there is no lobby, no facilities, and no service.
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Yunluojiushizhongsheng
Stayed in Feb 2024
Solo traveller
17 review
10/10
Outstanding
Posted on Apr 13, 2024
The hotel is very good, especially the private hot spring on the rooftop. It is very comfortable to soak in. It is definitely a real hot spring.
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Anonymous User
Stayed in Oct 2023
Couple
1 review
8.5/10
Very Good
Posted on Jan 8, 2024
I stayed there with my boyfriend and it was very nice. When I first looked at the images, I thought the bathroom was made of glass...? That's what I thought, but I was able to hide it with the curtains so it didn't bother me. It was comfortable, not too big and not too small. I really liked the smell of the amenity set.
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Response from Property: Thank you very much for using our hotel. We also appreciate you sharing your feedback. We are very happy to hear that you had a comfortable stay. We will continue to pay close attention to cleanliness and maintain it so that you can continue to enjoy this extraordinary world. We hope that you will use our hotel again if you have the opportunity.
Guest User
Standard Double Room
Stayed in Jul 2024
Couple
3 review
10/10
Outstanding
Posted on Aug 7, 2024
Fantastic hotel! Highly recommended!
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Anonymous User
Stayed in Jun 2023
Travelling with friends
17 review
6.0/10
Posted on Jul 10, 2023
In the relatively inner part of Hakone Yumoto Town, if the parking lot of this hotel is not particularly convenient by car, you have to walk up a five-minute slope. I booked the outdoor hot spring room on the third floor (top floor). The indoor room is okay. When I go to the outdoor hot spring at night, there are many insects visiting, including Xiaoqiang🪳
Original textTranslated by Google
Response from Property: Thanks for your feedback. The hotel does not have a parking lot, so it takes about 5 minutes to walk from the hotel to the parking lot. Since the hotel is surrounded by nature, insects may appear when using the open-air hot spring bath at night. We apologize for any inconvenience caused and thank you for your understanding.
Anonymous User
Stayed in May 2023
Family
5 review
5.5/10
Posted on Jun 14, 2023
The price is too high, the facilities and environment are very average, the terrace hot spring that comes with the room is very ordinary, and you need to go up and down the stairs, which is very inconvenient and there is no view at all. The restaurant is not open either, and the check-in experience is not worth the price at all. Will not choose next time.
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Response from Property: Thanks for your feedback. We apologize for not meeting your expectations. Thanks again for your valuable comments.
Anonymous User
Superior Twin Room
Stayed in Oct 2025
Travelling with friends
5 review
8.2/10
Very Good
Posted on Nov 21, 2025
離湯本箱根站步行可到，蠻方便的。酒店設計也蠻有格調
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