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The Westin Washington Dulles Airport
4.2/5107 Reviews
In a world where many hotel chains use COVID or being green as an excuse to save money, I am happy to report that the Westin Dulles rose above my expectations. Much to my surprise, I did not find a green excuse flyer on my pillow to explain why my room could not be cleaned while I was out. Too many hotels use either ecology or COVID-19 as an excuse to set low expectations for customer service. The Westin Dulles is the first hotel that truly delivered on its commitment to customer service. They cleaned my room to spotless perfection while I was out on business. And when I came back I had clean towels and a freshly made bed to sleep in. Westin elevated their brand by doing what used to be expected. Our bar was lowered by COVID-19. However, Westin still cares enough to overcome the challenges facing the hospitality industry. Well done Westin! Gratefully, Gary
Trellis Herndon
4.2/54 Reviews
I read some of the one star and two star reviews before my wife and I came to stay at the Marriott Residence Inn in Herndon, VA (next to Reston). I sent a message to the management and was contacted immediately by Youssef, the front desk manager, and then later on by the General Manager, Sean Flynn. Both gentlemen assured me that our room would be immaculately clean and the extra towels and pillows would be provided. When we arrived, I was very plesantly greeted by both Youssef and Sean who happened to be at the front desk when we arrived. Both greeted me and said that they assured us that all was ”perfect” with our room. And indeed it was. VERY CLEAN. My wife is a ”stickler” for a clean hotel room, so she went around the ENTIRE suite, INCLUDING the bathroom and scrutinized everything. To her pleasant suprise and happiness, EVERYTHING was super clean!! So... what is all the one and two star reviews about?..... the decor. Yup. The place was built in 1988 and it still LOOKS like 1988. As Sean, the General Manager, explained to me, this property was supposed to get the ”complete top to bottom, major renovation from Marriott Corp” about 8 months ago.... but good ol' Covid stepped in and put the kibosh on the renovation until things clear up. Here are the VERY GOOD things about this Residence Inn: -- CLEAN. Yes, the place was VERY clean! (my wife is expert on that) -- QUIET. In our room, you can hardly hear anything outside. Except maybe when a emergency services vehicle drives by with sirens blaring... but then again, you get that at home, so why complain here? -- COMFY. Oh my Goodness!!! The bed in this hotel was the MOST COMFORTABLE that my wife and I have ever slept in!!! We joked that we wanted to take the bed home with us!!! Truly... you lay down, close your eyes, and BAM! Sleep mode activate! Pillows are two types, firm and soft. Some people like soft, others like a more firm. Worked great for us. --PRICE. Excellent rates for rooms. How can you go wrong with a very decent rate. --SUPER FAST INTERNET. Our extended stay of 14 days was necessitated because my wife needed to get a medical procedure done and Reston was the best place to go. I had to get work done, I work as Director of Information Technology at a local library on Long Island in New York and we are going through a major expansion/renovation project and I had to take MANY Zoom meeting, plus file reports, etc. I was VERY PLEASANTLY surprised to find that the hotel has BOTH a Wired connection and a Wireless one. And even with the use of a VPN (safety/security to protect data from nefarious eyes), the speeds were 120Mbps down and 120Mbps up. NOT BAD for a hotel! And the connection NEVER dropped. My Zoom calls went through flawlessly!! Not so good things: -- DECOR. As stated above, past its prime. In need of a definite major renovation. But... it's not the manager's fault. Blame Covid for this delay. -- LOOSE KNOBS. The cab
Courtyard Dulles Airport Herndon
4.3/5104 Reviews
Very close to Dulles Airport, there is a free shuttle bus, the driver service is very good, the environment is good and quiet, the room is large, the two are also very big, the room has a small 𣲙 frost, microwave coffee The machine and the big TV are very convenient, I hope to stay in this hotel again next time.
Fairfield Inn & Suites Herndon Reston
4.3/5103 Reviews
My husband and I stayed here two nights at Christmas time while visiting relatives near Reston, VA. We were very impressed with the cleanliness of the hotel in general and our room in particular. It was one of the cleanest rooms we have stayed in and we travel frequently. The breakfast was outstanding. It was above the standard breakfast included type. Everything was well stocked and there was plenty of choice. The only slight criticism is that while the beds are comfortable, they are not the fantastically comfortable beds used in the full service Marriott hotels. We had a room in the part of the hotel closest to the road and it was perfectly quiet. The way this hotel is laid out, I would think all the rooms would be quiet.
Courtyard Dulles Airport Herndon/Reston
4.2/570 Reviews
United arrived late to DC. Waited 2.5 hrs at United's customer service desk and they sent us to this hotel. We were greeted by Larry at the hotel. He made it comical, yet professional made us laugh and provided snacks. He got us checked in quickly, and we were able to go to sleep by 3am. Larry was the nicest, nicest person. Thanks Larry!!!!
Crowne Plaza Hotel Dulles Airport, an IHG Hotel
4.1/592 Reviews
Location is near the airport and there is a free shuttle to the airport. Every 30 minutes. Quite convenient.

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