Verified traveler
January 28, 2024
We had a confirmed reservation at 5:30 pm Texas time. When we arrived to check in, we were met by the manager with a letter at the check in desk, the gist of which was the management team decided my family and I were NOT staying at the Courtyard and we were rebooked into the Radisson down the street, which was NOT the Courtyard! The three people ahead of me in line were checked in, but you had time to compose a letter for me?? Instead of two queen beds, it was one bed and a sofa!! Also my reservation was prepaid and was Jan. 24-25. My family and I were in a strange city after dark. What the hell is going on and what are you going to do about it?? Had I known sooner, I could have booked a place I wanted to stay at.