Hotels in Interlaken City Center, Interlaken

This little hotel was in the middle of Interlaken it was great, the young gentleman on reception was lovely snd spoke great English, he interacted and said hello everytime he saw us. The hotel gives you a bus pass which is great. The room was spotlessly clean, the shower was powerful snd refreshing, the beds were so comfortable matress, duvet, and pillow. We would 100% stay here again.

Usually when you think of the term ”tourist trap” you think of a restaurant or an excursion of some sort. In this case, it's a hotel. This hotel is well-situated in the heart of Interlaken (the city of which is in itself a tourist trap but that's a different review). It also has a nice name and a regal exterior. It unsurprisingly seems to attract a lot of guests (myself included) as a result. I certainly regret staying here. I spent three nights here with my wife amidst a warm week in the area. Some of the highlights: - unbelievably old rooms with old, smelly carpets and dirty, peeling wallpaper - no air conditioning, simply a cheap plastic fan stocked in the closet of every room - very shoddy cleaning service in which clothes are left lying on the floor, coffee pods are not replenished...really not much is done aside from making the bed - very condescending front desk staff, namely one gentleman in particular who was unfortunately not wearing a name tag - kind and hard working breakfast staff at the restaurant which is unfortunately quite understaffed It was strange that in just three days at the hotel we noticed a very large number of visibly dissatisfied guests. All in all I recommend not staying here.

Very clean room and new amenities. Breakfast was provided! Room was quite small but cozy for 2. Host was friendly. No kettle in the room only can use coffee machine for hot water cooking. (Got coffee smell for my water). Host also recommended a nice local restaurant for us to try cheese fondue. However no lift so if come with bulk luggages need to carry them up 1st and 2nd floor. 😭

With a stay at Essential by Dorint Interlaken in Interlaken (Central Interlaken), you'll be a 4-minute walk from Mystery Rooms and within a 5-minute drive of Lake Thun.Make use of convenient amenities, which include complimentary wireless internet access and concierge services.Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 115 air-conditioned rooms featuring heated floors and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include electric kettles, and housekeeping is provided daily.

Excellent, clean and convenient hotel. Rooms were great with an excellent view from the balcony. Breakfast was lovely and the staff were all kind and helpful. Handy bus stop right outside. It was a little surprising that it is attached to a care home but it is done so well, if anything it felt reassuring. Better than being next to a nightclub!

Our stay here when traveling from the U.S. was perfect. We received a complimentary upgrade to a suite, which was breathtaking. The location can’t be beat, with stunning views of Jungfrau, right in the heart of the main entertainment area, and walkable with luggage to either rail station. (Interlaken West a better walk because there was construction to and from Ost) the staff were friendly and attentive to every detail from check-in to check out. Just a flawless experience at a lovely, clean, well appointed hotel.

The cleanest hostel you can imagine. Everything in the kitchen and bathroom are tidy and clean. Not the best pillow you want but I brought it myself so it didn't affect me. The room is really warm that I didn't have to cover myself even it is -3 outside. It is in good shape that you won't have to walk shoulder to shoulder. Everyone have their own locker that can easily fit my 30L backpack. However, there are only one EU socket in the room. It provides one USB A socket and a wireless charging rack for each bed but I don't think it is enough for people having laptop. Some of the wireless charger are also shaky so not the best place for you to put your phone on. The location is really good too, only 3 to 5 minutes to Interlaken West station and 15 to 20 minutes walk to Interlaken Ost (East). Breakfast is average, not the best for budget travellers. COOP half-price food cost much less if you are not that picky.

My pre-requisite for booking any Interlaken hotel for our stay was a minimum 4 star, sauna and a double bed. I love saunas and for me after my daily exercise program a hot sauna is perfect to relax! Your reception staff were excellent on arrival. When I enquired about the sauna, she explained that as long as I notify reception, I can request a sauna at any time. On day one I had a fabulous 86-degree sauna at 7.30am, it was great to have a “proper” heater and not the infra-red heater that are so common nowadays and to relax afterwards in your solarium area. The only comment was the glass door is a real struggle to close and requires attention. On day 2, at around 5.30pm I went to reception to request a 6.30 am sauna the following morning, the male receptionist was attending to a customer. Whilst I was happy to wait , one of his colleagues , the porter asked if he could help me. I explained that I wished to have a sauna the following morning at 6.30 .. He said he would ensure a message was left for the sauna to be ready for me. At 6.30 the following morning I proceeded to the sauna and wellness area to find a cold sauna. The ”double bed” in 101 is shocking- It is 2 single beds pushed together with a double sheet over the top of the two singles. There was a huge depression between the two beds . The bed looks like a roller coaster ! So much for a double bed to snuggle up to my wife in bed ☹ Breakfast overall was very good. The selection is amazing , the fresh fruit, fresh fruit juice, and much more ..it did have the wow factor however the bacon and sausage were sat in a pool of fat or oil. (Many of the better hotels tend to put a few slices of bread under the bacon and sausage to soak the excess fat or oil up.) 10/10 for the fabulous Christmas decorations ! I do make a point of reviewing any place that delivers exceptional customer service as much as those that disappoint.

Nice hotel because it had a great location ! So easy to find and near interlaken west station. If you take bus from interlaken ost station, it only takes me 5 minutes get to the hotel. At the same time, supermarket coop, Migrolino and tourist information centre also takes 1-2mins can be arrived. Many restaurants and souvenirs shops nearby. Staffs are nice and talkative 😃 Room is clean and big enough to open two luggage at the same time. Electric kettle was provided. The minor thing is that there is no view outside the window. And the other thing is no toothpaste or toothbrush will be provided. I would recommend for the people who are in budget or with big luggage.

We were very happy with the Hey Hotel. The staff were courteous and caring, the property was ideally located and the rooms were cool. The bathrooms were clean and modern. Interlaken is a picturesque town but Grindelwald was actually nicer and east access to Jungfraujoch. I would stay here again.