Hotel Sandwirth

Hotel Sandwirth Reviews

Hotel Sandwirth

Pernhartgasse 9, Klagenfurt, AustriaView Hotel Details
Hotel Sandwirth
Hotel SandwirthHotel SandwirthHotel Sandwirth
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Hotel Sandwirth Guest Reviews

4.3/5
Very Good
60 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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Positive reviews(54)
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Negative reviews(6)
Dingjianyong Justin Ding
Grand Lit Room
Stayed in Jul 2023
Business travellers
59 review
5.0/5
Outstanding
Posted on Jul 13, 2023
Always stay at this hotel, always good. The breakfast was impressive.
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Guest User
Single Room
Stayed in Aug 2023
Friends
2 review
4.0/5
Very Good
Posted on Aug 28, 2023
Overall a successful stay. Breakfast above average.
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Mr Lok
Stayed in Feb 2022
Solo travellers
25 review
4.0/5
Very Good
Posted on Mar 12, 2022
It's a good hotel in the city. There are rooms that are not in the same appearance and may have to carry luggage up the stairs.
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Guest User
Comfort Room
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2022
The service was perfect, extremely friendly and courteous. Everything was very clean and the room was well equipped. Since it was very hot, we really appreciated the air conditioning.
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Guest User
Stayed in Mar 2024
Other
0 review
1.0/5
Posted on Mar 1, 2024
Having refrained from submitting any adverse evaluations heretofore, the impetus behind this present review surpasses mere critique; rather, it seeks to delineate the nature of the attitudes to which I was exposed when endeavoring to articulate a modest grievance and solicit recompense. The genesis of this narrative traces back to an incident involving my girlfriend and myself, wherein we were compelled to vacate our lodgings in the dead of night due to an inability to charge our electronic devices. This predicament arose consequent to the deactivation of the main lighting apparatus, which, in turn, disabled the power outlets within the room. It is noteworthy that the sole instance of adept and affable intervention transpired under the auspices of the nocturnal receptionist, whose nomenclature, regrettably, eludes me. Swiftly, she orchestrated the provision of an alternative accommodation upon substantiating the issue. Upon the denouement of our stay, when inquiring as to the modality by which the hotel administration intended to redress the aforementioned concerns—namely, the electronic disruption, the unilaterally accessible bed configuration (notably unsuitable in light of my recent knee surgery), and the glaring absence of a vehicular drop-off point coupled with an attendant porterage service—I was proffered a breakfast voucher, which I was constrained to decline due to time constraints, and a superfluous parking permit, the utility of which was rendered nil by the dearth of information proffered during check-in regarding the hotel's parking amenities. Subsequently, my plea for reparation was met with a communication from the hotel director herself, wherein she averred her incapacity to offer any amelioration, citing my booking's intermediary via *********** and asserting that accommodations featuring unilaterally accessible beds were commonplace and disclosed in promotional materials. Responding to these assertions, I challenged their veracity, delineating the inconsistencies, and conveyed my intention to furnish an adverse commentary on the booking platform. This assertion, curiously, prompted her to caution me against resorting to blackmail. Seeking elucidation on her characterization of this term, I was met with a dismissive retort. This lamentable mismanagement of my customer grievance, marked by a disregard for the gamut of issues I had highlighted, portends the establishment's predilection for profit maximization at the cost of both lodging quality and customer service. As such, I am compelled to vehemently dissuade prospective patrons from patronizing this hotel. Indeed, within this city, a panoply of alternatives exists, some of which I have personally experienced and found to be imbued with superior value commensurate with their cost.
Response from Property: Dear ELDivisionByZero, While it is unfortunate that your experience fell short of your expectations, I must clarify that your account does not accurately represent the actual circumstances. During your stay, I appreciate that the concern regarding electronic devices was promptly addressed by our night receptionist, who efficiently provided an alternative accommodation. We genuinely aimed to address any issues that arose, especially considering the challenge you faced due to the lighting and power disruption. Upon checkout, your concerns regarding bed accessibility, drop-off points, and porterage service were discussed. We offered a breakfast voucher and a parking permit as gestures of goodwill. It's regrettable that these offerings didn't align with your schedule and requirements. Our team is committed to providing solutions, and while we can't always accommodate every preference, we try our best. Furthermore, our director communicated directly with you, acknowledging the limitations of your booking through an intermediary platform. Unilaterally accessible beds are commonly available and disclosed in promotional materials, which was mentioned during your booking. It's unfortunate if there was a misunderstanding. I apologize if you felt the customer grievance management wasn't satisfactory. Our goal is to provide a positive experience, and it's disappointing that we couldn't meet your expectations on this occasion. It's also important to note that your negative feedback may be partly influenced by our decision not to refund your stay, which we acknowledge. We value all feedback and are committed to continuous improvement. It's unfortunate if our efforts to address your concerns have led to dissatisfaction. We hope you find accommodations that align more closely with your expectations in the future. Sincerely, Hotel Sandwirth
Guest User
Stayed in Mar 2024
Couples
0 review
4.0/5
Very Good
Posted on Mar 1, 2024
A nice hotel located in the center of Klagenfurt. The hotel itself was good, we had a nice room with enough space to leave our things. The bed was very comfortable, the bathroom clean. The hairdryer was a little small but it worked well. Minibar was well stocked, we also had a Nespresso coffee machine in our room with four caps. Breakfast was very good with lot’s of options (chocolate fountain, salmon, scrambled eggs, etc etc) but 21€ p/P seems quite expensive so we just went once. Staff was very friendly at all times! The parking situation is a little odd, the hotel has no own parking place but there’s public garages around the hotel. Just make sure you choose the recommended ones from the hotel and pay the ticket at the front desk (the tariff is way cheaper! Parking fee for 48 hours hotel was 39€, parking garage fee was 66€!)
Response from Property: Dear Guest, Thank you for your detailed review. We're delighted to hear that you had a pleasant stay with us in the heart of Klagenfurt. We're glad you enjoyed the comfort of your room, the comfortable bed, and the cleanliness of the bathroom. Your feedback on the hairdryer is duly noted. It's wonderful to know that the minibar and Nespresso coffee machine added to your convenience. We're pleased you found the breakfast options diverse and appealing. We appreciate your insight into the breakfast cost, and we'll certainly consider your feedback. We're glad our staff was friendly and attentive during your stay. Regarding the parking situation, we're grateful for your advice on utilizing the recommended public garages and handling the payment at the front desk. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Best regards, Johanna Glaser Hotelmanager
ADAM
Stayed in Nov 2023
Other
4.0/5
Very Good
Posted on Nov 29, 2023
Nicely located, clean and comfortable. Has a decent gym. The only downside is that breakfast buffet is not included. I understand that Klagenfurt is an expensive town, but breakfast should really be included with the high room rate they charge.
Steven
Stayed in Nov 2023
Other
3.0/5
Posted on Nov 25, 2023
Hotels a good option as there aren’t many to chose from. The property is a little dated. Terrible pillows (sleeping).
Guest User
Stayed in Apr 2023
Business travellers
0 review
5.0/5
Outstanding
Posted on Apr 27, 2023
The hotel is fabulous and the staff were very helpful to accomodate for a group of sixteen people. They made all the effort to make our stay comfortable. Rooms were spacious and the hotel’s location is extremely accessible. I look forward to come back again.
Max
Stayed in Oct 2023
Family
5.0/5
Outstanding
Posted on Oct 25, 2023
Everything. Close to downtown, great amenities, and the most luxurious bedding and pillows.
Norman
Stayed in Sep 2023
Couples
4.0/5
Very Good
Posted on Sep 26, 2023
Location is very central. A short bus ride to the Luke. A mix of friendly and very unfriendly staff at the front desk and restaurant. Breakfast buffet was good. No coffee service at the table and it could take sometimes a long time for dirty dishes to be removed from the table.
Ronald J
Stayed in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 15, 2023
I enjoyed staying in a historic building that has been thoroughly modernized. The staff was courteous and helpful. They found answers for all of my questions. Even though the buffet breakfast was not included. It was well worth the extra €21. The hotel was definitely conveniently situated.
Guest User
Stayed in Sep 2023
Other
0 review
4.0/5
Very Good
Posted on Sep 9, 2023
Stayed there for one night. Location is very good and parking is 2 mins walk (might be hard with luggage). Check in was smooth with spacious lobby. Room was very nice, loved the layout of the TV infront of the bed. Spacious room and comfy. Lobby closes early at night with card access quiet hotel and reasonable price
Guest User
Stayed in Jun 2023
Other
0 review
4.0/5
Very Good
Posted on Jun 10, 2023
We stayed in the Apar**ent Maisonette. Very nice and met our expectations. It has 2 bathrooms with toilets and sink, but only one bathroom also has a shower/tub and that bathroom is upstairs in the apar**ent. The main problem is with the parking. But parking in any city is hard. We had to walk about a block to get to the parking garage. And we didn’t understand how the parking worked. So the first day we tried to leave and the tickets didn’t work to let us out. The hotel was nice and helped us figure it out. We also left our parking ticket in the car and then when I tried to go to the car at night, I couldn’t get into the garage without the ticket. I wasn’t going anywhere and could wait to get items out of the car. So I was actually glad they had that safety feature. I believe the parking cost $15 Euros a night. We didn’t have breakfast at the hotel. It looked good, but at $21 Euros a person we thought that was too expensive. But we aren’t big breakfast eaters. We stayed on a Friday and Saturday night. Saturday morning we woke up and headed to the car. We were pleasantly surprised to find a nice farmers market by the garage entrance. We bought some nice pastries and strawberries for breakfast.
Guest User
Stayed in Dec 2022
Family
0 review
4.0/5
Very Good
Posted on Dec 17, 2022
Centrally located near the main Platz, Sandwirth is a good hotel option, offering standard rooms and modern apar**ents. Our apar**ent- Belle Etage 1, was located in an adjacent building on the other side of the Benediktinermarkt. Beautifully appointed with a mix of old and new furniture and 2 extremely comfortable sofa beds in the large main living area, plenty of room for 3. The amenities lacked a little compared to the main hotel- small things like no shower caps and only one wine glass, but otherwise we had a very comfortable stay.