Koh Phangan

We looooved that hotel. The architecture is really nice and modern. Not always practical, but that didn't really bother us. We loved the infinity pool which has a perfect lenght for swimming too. The location was perfect for us: Being in a super nice hotel surrounded by the jungle but in just a few minutes scooter ride (10-15 minutes) at hot spots, like Secret Beach, Zen Beach, Thongsala etc. The team was really nice and friendly and helped us with everything we needed. Restaurant was good and reasonably priced.

Overall the hotel was nice but in several point not what we expected: We booked a „villa with sea view“. There was no sea view at the villa that was assigned to us. You couldn’t see the sea neither from within the villa nor from the pool nor from the sun beds nor from the outside bath tub. The only way to see a glimpse of the sea was to stand up on a certain spot on the terrace. That’s not what we expected from a room advertised as „with sea view“ and the (trip.com) booking page also suggested otherwise. When we complained, we got assigned another villa where we could see the sea partly. Thank you for that. However, the manager told us that the photos from the booking page were in fact another villa. But it's not my responsibility to make sure that the photos and pictures provided on booking pages are correct. The hotel has to take care of that! This holds also true for the next issue: The gym was closed due to renovation. In the booking process, they advertised a huge fitness center with lots of machines. Now it’s shut down and we did not get any information about this. The „mini gym“, which does not even have at least one multi exercise machine, is nothing but a bad joke and no replacement at all for a proper gym! Again the staff told us they would inform about this on their website. When I checked that, I still found the photos of the large gym on their own website. It was just called ”mini gym”. But how am I supposed to know what they mean by that and that the provided photos are no longer correct??

Grab a coffee, this could take a while. Bed sheets were filthy and smelt like an old dogs bed. TV was an old tube type that couldn’t get channels (although brochure said flat screen with cable) The toilet was constantly blocked. In 7 nights (our length of stay) our room was cleaned once. So no drinking water. No toilet roll. No fresh towels. Our booking consisted of breakfast, but once was enough, only had half of what we requested and the staff were rude, so we ate in a bar up the road instead. The electric kept going off so no air con. They did agree to fix it but not until the following day! No hot water. Then we discovered the new villas behind the bar area, which is what we had in fact booked. We insisted we be moved which the staff agreed to, begrudgingly!! We get to our new room where there was in fact a flat screen TV but no aerial so unless you have your own subscriptions you are stuck with sky news! Bed smelt better but we woke up to an army of ants!! Location is perfect. That is the only positive I can give!! Extremely disappointed! I travel for a month around Asia every year, this is our 4th hotel this year and by far the worst I have ever stayed in. That includes the others I’ve stayed in over the years!! Booking.com should take some responsibility for misleading information!!!

We had a lovely stay here, the staff were very friendly and always willing to help. The beach is right outside, lots of lovely restaurants and bars just down the road. Rooms are spacious although a little shabby. There were also ants which we couldn’t seem to get rid of.

The room is clean and nicely decorated in a nature theme, especially the bathroom with the stone floor and walls. The beach area of the hotel is a little bit small compared to the neighboring hotels but still good. But what convinced me most of all is the service. The hotel staff is super nice and very helpful with everything you need. The hotel area is pretty big so there is a cart service that can pick you up at your hotel room and drive you out to the entrance (or beach, pool, …). Very convenient because the street with all the restaurants is right outside the entrance (and a 7-eleven right across the entrance). So all in all a very pleasant experience and i would definitely stay there again.

Breakfast category is not particularly rich, but enough. Very quiet and beautiful place, the staff is enthusiastic but not overly disturbing, the room is large, the insects are in place, the ecology is good, but no small animals will appear. The invincible sunset can be enjoyed without leaving home. Free canoes are provided. The hotel's shallow water is not deep and the waves are calm. Will choose to stay again next time!

Super Resort directly on the beach with a pre-stop island (I recommend only watershoes or something like that because the transition is very stone/coral), rushing large pool with water kitchens/air mattresses, delightful and varied breakfast (there was something different every day and was greatly decorated) If you want to leave the hotel beach and the 3 surrounding restaurants, you should absolutely rent a roller. Here you should note that a piece away from the hotel is quite hollowly driving (fieldway with many gaps), but have still got it :)

Sunrise Resort cancelled my reservations for New Year's Eve / Full Moon Party!!!! I reserved three rooms months ago and got an amazing rate of $25/room - my friends and I were all set to go. Sunrise canceled my rooms that I booked via Agoda and are giving the reason that they are ”renovating rooms” so they can't have us stay there. Which is total bull$@#$ - they're now fully booked with rooms that they are charging 5x more for. And they've canceled on me a month before New Year's Eve on Koh Phangan ... so now it's impossible to stay in Haad Rin for the Full Moon New Year's Eve. What a horrible experience with their reservations team. Shame on you guys.

The room is huge and the infinity pool is beautiful It takes 5 minutes to leave the secret beach, and the hotel has a car to pick you up~ There is no water in the room, but there is a water dispenser downstairs to draw water~

Stayed here for 3 days, think it's family run lodge. The hotel room key was really a key, a big one. The door creaked when opening but overall the room was nice, amenities was good. When requested for a kettle, the kind old lady provided me very fast....very nice. Pity did not make use of the swimming pool as it was hot for 2 of the days there. A short walk to a food court nearby, Thongsala Square (where the race start)...and the Walking Street where they had a nice night bazaar on Saturday, pity it rained halfway. Also a short walk to Phantip Market area. But definitely need taxi to the site of Full Moon Party lol Yes, also had a lot of tour agencies just outside the hotel. And laundry services, I did mine at a cheap 80 baht...and it came back ironed and with a nice fragance ...Highly recommended. (ok, they do have some self service laundry too at 30 bht per kg??? but definitely not ironed??)