Hotel Maya Kuala Lumpur City Centre

Service Quality: Guests have frequently praised the friendly and efficient service, particularly at the front desk. The staff's promptness in attending to requests and the smooth check-in and check-out process contribute to a positive overall experience.(based on 146 reviews)

The experience was great from the beginning when I notified my late check in due to my flight arriving almost at midnight. I know that the booking has to be respected by the hotel, but incredibly some don't do it. The hotel is 50 min from KL international airport, you can use Grab app to get a taxi and pay in cash if you can't link your card to it, that would be about 80 RM + the toll fees, that would make it around 20 usd. The staff at the front desk was so kind during check-in and check-out. I read some reviews about the construction site beside the hotel and the cemetery that is around the hotel. As for the cemetery, it is just part of the landscape, and honestly it is a good story to tell your friends about, I understand how those places are much older than modern constructions. Regarding the construction site, if you are too sensitive to noise, it might be a little annoying if your room is on that side of the hotel, maybe you can arrange the hotel to change you to the other wing. The neighborhood is busy since it is about 300m from KLCC park so it might be a little noisy during the night. The overall hygene of the room was great except that the kettle in my room still had some water. Nothing that can't be solved by washing it. There were two glass bottles that can be refilled in the filter by the elevator. I really appreciate that they stop using bottled water and reduce plastic waste. Breakfast had a lot of variety including western food, Malayan and some Chinese. I used the gym for one day because I was stuck due to heavy rain, it has a couple of treadmills, bikes, escalator and some machines, not too big, but comfortable to do some strength work. The location is great to walk to KLCC and from a couple of meters from the hotel you can take great pictures of the Petronas. About 45-50 min walking distance of central market to buy nice souvenirs, the national mosque and the national museum. 40 min taxi trip to the Batu caves, go early (8 am) because it might be a quite busy place to get to. I enjoyed my stay and definitely I would pick it again if I come back to KL, definitely recommended 9/10.

The location is excellent – very near to the Petronas Twin Towers and KLCC, just opposite W Hotel. The room is very spacious, and the bathtub is large enough for my two girls to enjoy. However, the breakfast selection is very limited, the taste is not great, and it wasn’t suitable for us. Room cleanliness was disappointing too – when we first stepped into our room, the floor felt dusty and left our feet grey.