Guest User
June 9, 2024
I wouldn't take any notice of the previous 1-star review, looking at their account they rate a lot of things 1 star. I attended a small intimate wedding and held the wedding breakfast in one of the pods. I can honestly say it was phenomenal, the staff were kind and friendly and the attention to detail of the team on the day was nothing short of perfection. Charlie or Harry (Can't quite remember his name, sorry!) was our personal waiter in our pod, and he was top class, credit to him for doing everything he could to make it a great evening for the family - I do hope this feedback is fed back to him, as he was excellent throughout. I saw multiple rooms and can confirm the opposite of the previous review, the beds are lovely, the rooms are excellent and the showers are actually the best I've had in a hotel. I briefly mentioned it was my wife's Birthday just when talking to the staff, not thinking that comment went any further, but at breakfast, a plate wishing her Happy Birthday with some Rocky Road was there waiting - excellent touch! I know the staff did many other little personal touches to the new bride and groom and they had an amazing time at the hotel. The only constructive feedback I can provide is this: Room 9 had some false eyelashes and hair clips on the floor when we arrived and has been missed during the cleaning. The room itself was excellent, but this could have hurt our toddler's feet if he stood on the clips. Secondly, the WIFI could be improved by implementing a mesh WiFi system, rather than setting up several wifi connections. All in attendance had an amazing time, the food great quality and very large portions, the drinks were slightly on the higher side but to be expected, it is the staff however that make this place, my wife and I will be returning separately due to the experience we had here, I highly recommend.