The staffs are great, they are helpful and friendly, always available. The cleanliness is a bit not as great, as I noticed that they didn't clean floors during daily cleaning up, always forgot to refill amenities, and bath towels are not sparkling clean like some other hotels. The location is good though, and the rooms are quiet, air condition is working great, water pressure is good, I recommend this hotel and will come back. The perks ******* offered as VIP rewards can't be claimed as we are visiting Portugal, most of the time we were out for visiting and we were told by hotel staff that the latest we book the steam has to be no later than 8pm that was quite disappointing and we were unable to make it, hope they can change that. And one last drawback about this hotel is that they never read emails so communication break down between hotel and customers.