Luxury Hotels in Xining

"After comparing a few hotels, I still decided to go with Sofitel! And I'm so glad I did, it was a truly nice experience. Firstly, the hotel has a fantastic design; it doesn't feel old or dated at all, and the facilities are impeccably maintained, definitely five-star standard. Secondly, the billiard and ping-pong rooms are a real highlight! Thirdly, the service was incredibly thoughtful. It just so happened to be my birthday during my stay, and my butler, Xiao Qi, thoughtfully delivered a birthday cake – I was truly touched!"

"Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍"

"I compared several hotels around the airport. Some were overpriced with exorbitant rates, while others were in very remote areas with limited dining and amenities, and I couldn't understand how they justified such high prices. Ultimately, I chose this genuine 5-diamond gem, which offers incredible value for money. It's only a 7-minute drive to the airport and provides a free shuttle service, which was a huge convenience. The hotel's facilities are comprehensive, including a gym and a self-service laundry room. This was particularly helpful for a long trip like the Qinghai-Gansu Grand Loop, allowing me to do laundry and work out. Plus, the surrounding waterscape environment is excellent. The service from all staff members was impressive. The front desk receptionists were gentle and patient, and check-in was very fast. Any requests for room service were promptly handled, making me feel comfortable and at ease throughout my stay. The à la carte restaurant on the second floor offers outstanding value; the dishes are reasonably priced and genuinely delicious. I could easily enjoy a full meal without leaving the hotel. The biggest surprise was the breakfast, which was definitely the closest to mainland Chinese tastes I encountered on the entire Qinghai-Gansu Grand Loop, with a wide variety of options that were comforting and satisfying. Overall, this hotel completely outperforms the overpriced hotels near the airport. It's perfect whether you're looking for a layover spot or a business stay. Full five-star rating, I highly recommend choosing this hotel if you're in the area."

"Our Qinghai-Gansu grand loop trip ended perfectly. We stayed at this hotel on our first day of the journey and chose to stay here again on our way back. Coincidentally, the lovely front desk lady who checked us in on the first day was also there to greet us. The service throughout our stay was consistently thoughtful and reliable, making us feel incredibly warm and cared for after a long journey. A huge thank you to her for her enthusiastic and attentive care. If I ever travel to the Northwest again, I will definitely choose this place and look for her again!"

"This hotel is in its own building, which is quite rare for a provincial capital city (many hotels share buildings with other companies or hotels). It also has its own dedicated parking lot. The surrounding area is very bustling, making it convenient for shopping, dining, and taking a stroll. Check-in at the front desk was quick, and they proactively asked about my car and driving situation. The room was clean and comfortable, with modern and functional facilities. The breakfast was incredibly rich, offering both Chinese and Western options. After traveling for over two months, I finally got to enjoy a breakfast with bacon and buttered bread. I'll definitely stay here again next time I'm in Xining."

"The location is great, but one should reserve a room with a view to the main square. Breakfast was great for western standards in Ch. Taxis easy to fetch. We would go there again if needed."

"This hotel is my top choice when staying in the city center. Its prime location makes getting around incredibly easy, and with the airport shuttle stopping right outside, catching a flight is a breeze. The rooms are well-equipped and functional, and the staff are friendly and proactive, handling all requests efficiently. The views from the high-floor rooms are exceptional; the city lights up beautifully at night, making for a truly comfortable stay. I highly recommend it! My only minor quibbles were with one of the cleaning staff. I asked for water twice but only received it the first time. The second time, she insisted she had already provided it. Some additional training might be beneficial there. Also, due to Qinghai's dry climate, a humidifier was necessary, but I noticed some limescale inside, so hygiene in that area could be improved. On a positive note, the front desk lady was absolutely wonderful and very thoughtful. She reminded us to buy oxygen canisters in the city for emergencies."

"I am a little disappointed. Advertising said English speaking staff. One lady spoke some English but mainly used translator - which is fine - but communication was very difficult. I experienced the following issues: The room was extremely hot and it seems it’s centrally controlled. When I said it was too hot they didn’t adjust it but gave me a humidifier which didn’t help with temperature. When I was checking out I asked to help to call the taxi - their initial response was to walk - 15min. I have 3 heavy bags and am also feeling sick so I didn’t want to walk. I asked again later - they just said hi to the bus stop and get a taxi. I was surprised that they couldn’t be bothered to down with me and get one for me - knowing that I can’t speak Chinese - it’s few minutes of their time. They were standing around not doing anything anyway. So very disappointed overall. One positive is that they packed me a small takeaway breakfast for fist morning when I had to leave early. Please try to help your guests - small gestures of care makes a big difference!"

"The hotel is clean, location is great to the nearby supermarket, shopping malls and the wildlife park. Many restaurants around. It would be great if there's dryer attached with washing machine. Breakfast is great, blended with both western and Chinese selections. I came back to stay with Sebel after my previous stay because of the friendly and informative stuffs who have helped me with the luggages and check in. However, why I rated the service with lower point because after I came back to stay for 2 consecutive nights, we have encountered different stuffs that gave totally opposite vibes, which were arrogant and no greetings, no smile."

"This is an older hotel, but it's clean and well-maintained. The staff we encountered were all very friendly and helpful. They even upgraded our room, so we had a lovely view of Nanshan Mountain. The hotel's location is super convenient for getting around, and nearby Jiaxiaolane offers plenty of food and shopping options. Definitely recommend for a trip to Xining!"