Luxury Hotels in Tokyo

I originally wanted to book the hotel room type I stayed in for the first few nights, but it showed as fully booked, so I could only reserve this more expensive club twin room. It turns out the more expensive experience was not as good as the basic room type I had before, and I didn't feel it was any better. Moreover, when I checked in, I found that the room type that was shown as unavailable when I booked was actually available that day, and there were quite a few of them, at a cheaper price too. I'm not sure what Ctrip means by playing these games, and I'm very unhappy about it.

1 Next to Tokyo Station, Daimaru is on one side and Four Seasons is on the other. Tokyo Station has two main exits, one is Marunouchi and the other is Yaesu. You can find it after you go directly to Tokyo Station from the airport. The nearest exit is Yaesu South Exit. 2 Three people are traveling together. If you find other hotels are small and book two rooms, it is better to go directly to Four Seasons to add a bed. It is very good, the service is thoughtful and warm, and the old man at the door is very kind. There are also simple snacks and chocolates for children. 3. It takes ten minutes to walk to Ginza, which is also very convenient. My son mainly went to see Itoya stationery store…

The attitude of the breakfast waiter was terrible! On July 22nd, around 9:25 AM, we entered the restaurant. There was a tall male waiter with glasses. We asked him for water twice, but he didn't bring any. When we asked for tissues, he completely ignored us! We had to ask other waiters to finally get water and tissues. For an international 5-star hotel's dining service, this is really poor! We definitely won't be coming back again~

Four Seasons Hotel Tokyo at Otemachi | A Stay with Both Excitement and Disappointment When I chose the Four Seasons Tokyo at Otemachi, I was incredibly excited – in my mind, Japan represents the pinnacle of service, and the Tokyo Four Seasons should be the benchmark. However, this stay made me rethink the meaning of “top-tier.” First, the highlights: * The staff, from reception to management, were genuinely warm and enthusiastic, and their English proficiency was excellent for Japan. * The room amenities, bedding, and cleanliness were all top-notch. The welcome gift was particularly thoughtful – a Tokyo Tower jigsaw puzzle cookie with Mount Fuji in the background, a delightful surprise. * The room cleaning was very thorough and meticulous. A convenience store and subway station were right downstairs, and the area around the Imperial Palace was quiet and convenient. However, the problems were equally prominent, largely concentrated in the two core aspects: “sleep” and “dining.” Regarding “Sleep” – Noise and Room Assignment Flaws I specifically requested an Imperial Palace view room and was assigned room 3803. Although the view was partially obstructed by a helipad, it was acceptable. However, at 5:30 AM the next day, loud banging noises started coming from upstairs. After complaining, I learned it was due to weights being dropped in the gym. Even more frustrating, at exactly 9 AM, the doorbell rang – a cleaning staff member who didn't speak English wanted to enter to clean the room. I have never had my doorbell rung to rush cleaning during a stay, and the promised “seamless service” was completely gone. The duty manager was very polite, admitted the noise was not an isolated incident, and proactively offered a room change. But at 5:36 AM the next day, the loud noises woke me up again. It then dawned on me: if the hotel knew about the noise issue with this room type, why didn't they ask if I minded when I checked in? Why was it specifically assigned to a Chinese family with children? This “侥幸” (chance-taking/luck-testing) attitude was disheartening. Regarding “Dining” – Michelin Restaurant Denies Children, Hair in Room Service Food A big reason for choosing the Otemachi Four Seasons was its Michelin-starred French restaurant, saving us the hassle of going out. However, when trying to book at the front desk, we were told they don't accommodate children under 12, dashing our hopes. We then ordered room service. The delivery was quick, and the menu was well-illustrated, but I found a hair in my food – in Japan, at the Four Seasons, this was simply unacceptable. After multiple complaints, management waived the dining charges. Their attitude was polite, but the speed and solution compared to similar-level hotels domestically were not superior, and the complaint process was quite convoluted. Other details: The duvet cover and duvet easily separated, leading to an uncomfortable sleep. The TV only had one Chinese channel, and most programs were in Japanese. For transportation, the entrance was somewhat hidden, requiring concierge assistance for taxis. Summary: The Four Seasons’ service etiquette was impeccable, but the fundamental aspects of a quality hotel – “sleeping well” and “eating well” – were not met. Especially the failure to disclose the known noise problem beforehand raises questions about management’s customer care. Sincerity might be in the attitude, but it should be more profoundly reflected in processes and details. I hope my experience provides a reference for other travelers, and I look forward to genuine improvements from the hotel.

Stepping into the Shangri-La Hotel, I was immediately enveloped in warmth and comfort, making my stay incredibly delightful. The lobby is adorned with a stunning array of fresh flowers 💐, creating a cozy and romantic ambiance. The front desk staff provided service with a smile, were highly efficient, and processed my check-in quickly. My room was spotless, tidy, and impeccably clean with no hidden corners. From my window, I enjoyed a breathtaking view of Tokyo's nightscape, with neon lights twinkling and the city ablaze with brilliance. The swimming pool on the 29th floor boasts an elegant environment, comfortable water temperature, and crystal-clear water, all complemented by thoughtful and attentive service. The hotel even offers complimentary bicycles, allowing me to explore Tokyo on two wheels, which made my trip truly wonderful.

The hotel entrance is quite small, and the lobby is tiny. They offered soft drinks and desserts during check-in. Both the front desk and the buffet restaurant had Chinese-speaking staff. The hotel is within walking distance of Ginza, making shopping very convenient.

The room was clean and tidy, the location was convenient, the service was excellent, and the breakfast was delicious.

The location very convenient to take subway or taxi. Very nice hotel. As normal in Japan the service is very polite and professional. The sensation is like being in typical and old traditional Japanese home but in middle of city. The breakfast can be typical Japanese or western.

The service can be said to be the ceiling of the industry, meticulous and thoughtful without leaving any trace. I stayed in the hotel for a long time. I often drank tea and drank in the room and looked at the scenery, but I never saw the cleaning staff. However, they cleaned up twice a day. Very detailed. There are several staff in the restaurant who can speak Chinese, and communication is very convenient. Special praise to Sun Xiaoqi for helping to recover the jewelry. The club staff are also very gentle. As for the view from the room, you can see Mount Fuji and Tokyo at night, it’s unbeatable! Although the decoration is old, it has its own characteristics. Like the library very much. However, there is often a strong smell of gasoline at the entrance on the second floor. There are many staff waiting there all the time. I feel sorry for them and it also reduces the sense of the hotel. I hope this issue will be improved during the renovation this year.

Staying at The Ritz-Carlton, Tokyo was an ultra-luxurious experience! Our high-floor room overlooked both Tokyo Tower and Mount Fuji. The service was attentive and thorough, the room was spacious and comfortable, and the breakfast was excellent. The convenient location in Roppongi made it an unforgettable stay.