Luxury Hotels in Phuket

"For nearly 10,000 yuan per night, it still fell far short of my expectations. Overall, it felt lackluster, far behind Aman and Hideaway. 1. The hotel's public facilities and areas were a bit dated and lacked maintenance. 2. The lotion in the room had run out, but the empty bottle hadn't been replaced. 3. The phone receiver hadn't been cleaned; my wife and son both said it smelled bad. 4. There was a noticeable accumulation of dust upon entering the room (probably from cleaning). 5. The beach lounge area was understaffed, with only one person, who didn't get any water for a long time and was constantly fiddling with his phone. (At least at Hideaway Bali, coconut water, wet towels, sunscreen, aloe vera cream, mosquito repellent spray, and mineral water were immediately available upon landing on a beach chair, along with a variety of homemade drinks.)"

"Upgraded to an ocean view pool room was a complete surprise; a quick check revealed it cost 35,000 RMB, which made me quite nervous. Facilities: Although the hotel opened in 1988, all facilities were remarkably well-maintained, far exceeding my expectations. Also, the entire room was made of wood (including the washbasin), yet there wasn't a single water stain – how did they manage that? Cleanliness: Absolutely spotless. While rinsing my swim trunks out of sand, I accidentally pulled out the sink plug and found the area underneath was spotless. Environment: Fantastic. The place was spacious with few guests; I only saw a handful of people. Service: The attention to detail was amazing. The beach outside Aman was incredibly smooth, but the feel underfoot was completely different next door. Before water activities, staff brought out specially sized swimsuits for children from the room – such thoughtful touches!"

"Absolutely loved Katathani! Even though I didn't get the room number I originally wanted (emailing ahead didn't help, it's really based on availability at check-in), the view from our Oceanfront Love Room still blew me away. Waking up every morning to the stunning blue sea, having breakfast by the ocean, then enjoying a spontaneous spa in the garden, a dip in our room's pool in the afternoon, and finishing with a romantic dinner at Kissing Point in the evening – simply perfect! The hotel staff were all so nice, and the shuttle service was always on call, polite and friendly."

"Overall good, clean and luxurious, especially if you want isolation and luxury, although too many people. But our bathroom door was blocked from inside, shower drain was blocked and shower flooded. Massage price is too high (5000 baht + 1000 tax), which is 15-10 times more than street price. Food is not that expensive but no local delicacies like shell fish or sato beans. Very good park and beach, nice staff and fast service, except for golf carts at peak time."

"This hotel experience will undoubtedly be unforgettable, for all the wrong reasons. Let me start with the extremely negative experiences. The dinner we had at the hotel on our first night gave both of our children **food poisoning**. My son suddenly vomited before lunch at Turtle Village the next day, which was incredibly messy and embarrassing. We also faced disgusted attitudes from the restaurant staff. My daughter had already complained of chills and nausea on the first night, thankfully, we had brought our own medication for the kids. It wasn't until my son vomited that I realized my daughter had probably also suffered **food poisoning**. I felt incredibly guilty for being so careless. After falling ill, both children stayed in the room recuperating until the third day, and my husband and I were constantly worried about them throughout the nights. We believe it was an undercooked sunny-side-up egg from the restaurant that made them sick. What was most infuriating was our encounter with Manager Beth during check-out. She responded to us with an extremely arrogant and cold attitude, stating that the company would investigate the batch of eggs and even questioning if my children had food allergies. I felt absolutely no apology from her. After the children got sick, we kept ordering in-room dining because they needed to rest. Perhaps it was a communication error, but when I asked if the in-room dinner for the second night would be complimentary, she condescendingly claimed I had never mentioned it, as if we were trying to cheat her. We really wouldn't care about a few hundred Hong Kong dollars for dinner. Another terrible issue was the master bathroom shower, which wouldn't drain properly, and the shower column fell, nearly hitting me. We had to keep calling for maintenance. Despite these awful experiences, I must commend the other staff at the resort. They were all warm and friendly, especially the check-in staff, the Muay Thai instructor for the children, and the restaurant staff. On the third morning, when I was having breakfast alone, a lovely restaurant employee even asked why I was by myself and showed concern for my children's condition, which made me feel particularly warm. I kept reassuring my children not to be afraid, but my daughter was so uncomfortable that she wanted to return to Hong Kong immediately. What was supposed to be a wonderful trip, I tried to face optimistically and remained friendly, only to encounter an arrogant and cold manager. I am truly disappointed and furious!!! My 'poor service' rating is solely for this manager. The other staff were excellent!"

"Aside from being pricey, this hotel is flawless. The service is exceptional, and I had a very comfortable stay. The staff's attitude and work quality are top-notch. However, the on-site dining options are just average and also quite expensive. This hotel offers great privacy and discretion, especially compared to more mainstream hotels. It's very quiet and not overly crowded, making it an excellent choice for a getaway. The only downside is that dining options are limited nearby, so I'd recommend renting a car if you plan to stay here, as it would make eating out much more convenient."

"We really enjoyed our stay here. Our room was directly on the beach, just a few short steps away. The staff was incredibly friendly and accommodating, and we'd particularly shout out Olivia for the incredible attentiveness and availability."

"Excellent stay at this beautiful thai style beach front resort located 30min from Ao Po Marina ferry point. There are 3-5 times ferry departing to and fro the ferry station depending on whether it’s peak or off peak season. I stayed in the hotel building and only used the hotel facilities like the infinity pool. There are paddle boarding and kayaking activities which closes at 5pm. The spa centre closes about 9pm so you need to schedule your activities ahead of time. I stayed only one night so missed all these. The breakfast was excellent and the views at the restaurant was stunning. Fortunately I had a chance trying the beach massage. I did feel a bit awkward but the massage was really good. Every Saturday night, there’s a fire show performance at 8.30pm. Sunset watching about 6 to 6.30pm at the jetty area. Nothing great though."